“Defining Next Best Action” Grant Ingersoll, Lucidworks CTO
Agenda • Defining Next Best Action (NBA) • NBA in Action • How we do it 2
select * from tables where … sort by A desc
select * from tables where … sort by next_best_action ( inputs )
• Proactive • Relevant/Related • Timely/Real-time • Personal/Novel/Diverse NBA() = • Free from bias • Context aware • Security/Compliance aware • Learned
oil and gas in Brazil search documents, people, clients oil and gas in Brazil view 44 documents > TOP DOCUMENTS Oil and Gas Presentation 2017.ppt Slack channel: #marketing-global Renewables Report 2017.pdf www.corp.com/reports/2017 Geopolitics 2016.pdf NBA helps people to find H://company/reports/2017 what they’re looking for at Corp. Brazil Environmental Policy Report 2017.pdf every opportunity and Rio de Janeiro salesforce/decks/2017 enables action Corp. is a fictional multinational professional services network headquartered in Paris, France. It is the fifth largest professional TOP PEOPLE view 27 people > services firm in the world. Website www.corp-consult.br Irwin M. Fletcher Senior Consultant, Fuels Contact 415-329-6515 Av. Francisco Matarazzo, Office Peter Niemann Rio de Janeiro, Consultant, Strategy Brazil
A 360° view of all customers for a top global investment bank 5B+ 20 X 500 M faster than rows with 70 fields rows with ~1000 prior solution per document fields per document Powers ‘Next Best Action’ insights. Used by wealth managers and account managers, Fusion powers the insights advisors need to better service and sell to clients
Quality 360 for Top 5 Auto Enable quality assurance across the entire company. 360 view of quality across cars, plants, claims, warranties, customers and other subjects (16 total) Self service without worry. Complex analytics driven by users, not IT All the data, all the time. 2B+ rows, 33% growth year over year
Red Hat is delivering better customer experience, for less By delivering the right answer, first time. Fusion relevancy tuning ensures Red Hat’s self-service portal gets the right information in front of customers in fewer clicks. CTR has increased by 200%, and support tickets have dropped by 50,000. By eliminating firefighting. A better self-service portal means fewer incoming support calls, which means shorter telephone queues and a more engaged support team. By saving money. A 91% reduction in TCO means that Red Hat can reinvest what they’ve saved back into their support offering.
How do we do it? Lucidworks Fusion
What is Fusion?
Data Search Engine & Data Processing Enterprise Search NLP: NER, Phrases, POS Query Pipelines System Generated Template Connectors Document Classification Query Intent Detector Clinical Trial Template Anomaly Detection ETL Pipelines Automatic Relevancy Clustering Signals & Query Analytics SQL Engine Human Generated Customer 360 Template Rules Engine Recommenders Topic Detection Scheduling & Alerting A/B Testing CustomTemplates Application Generated Deploy and Operations Extensible Scalable CDCR Security Built In
Fortune 100 electronics and software company Compliance and analytics application designed for next best action around fraud and security 12+ trillion new documents a month 8-10M+ writes per second and growing 30 day retention
g@lucidworks.com
Recommend
More recommend
