Defence Medical Welfare Service Jo Dover Service Delivery Manager Email: jdover@dmws.org.uk Tel: 0772 112 7783
History • WW1 – Red Cross Volunteers • WW2 Joint Committee of St John and Red Cross form Service Hospitals Welfare Department – 1943 • St John and Red Cross Voluntary Aid Society status • Embedded in all military hospitals • DMWS 2001 • Service • Libya and Palestine • Aden • Falklands • John McCarthy and Terry Waite • Bosnia and Kosovo • Iraq • Afghanistan • Germany, Cyprus, NI, England • New teams for North West, Scotland and Wales Supporting our Armed Forces since 1943
OUR MISSION To provide a high-quality hospital welfare service to the military community; those serving, reservists, veterans and their dependants, on operations and in locations in the UK and Overseas in order to sustain the delivery of military capability. OUR VISION DMWS aims to be a respected leading edge organisation and partner of choice for the delivery of welfare services to Government Departments and their Agencies in the UK and Overseas. Supporting our Armed Forces since 1943
Overview • Support 10,000 people each year • Confidential, impartial, independent • Support the individual and the family • Available 24/7 and 365 days a year • Team of experienced Welfare Officers • Involvement in key local, regional and national networks and forums • Intelligent Signposting • Growth and Development • RBL and H4H service delivery contracts • Libor funding to expand our services into Wales, Scotland and North West England, including working with veterans • National Welfare qualification – Level 3 Diploma Supporting our Armed Forces since 1943
Specialist and Experienced Team • Recruited from a wide variety of backgrounds • 60% of Welfare Officers are former military (Welfare/Health/Family) • Professional, skilled and trained – Diploma in Welfare Studies • Uniformed and Deployable – UK, Overseas and Front Line (Role 3 hospital) • Experienced working within military and medical environments • Independent, impartial and confidential • Dedicated to ensuring patients and relatives interests are put first Supporting our Armed Forces since 1943
Level 3 Diploma - Training • • Role of a welfare officer Conflict Resolution • • Core Competences Behaviour Management • • Leadership and Management Safeguarding children and vulnerable • Self and others adults • • Counselling Skills Mobility/Disability • • Active listening Welfare Needs Assessment • • Hearing without judging Loss of Expectation • • Professional boundaries Life changing events • • Bereavement Clinical Supervision • • Employment Law Confidentiality/Caldicott • • Data Protection Health and Safety • • Equality, dignity and diversity Mental Health First Aid • • Complaints British Red Cross Emergency Response • • Dealing with grievance Sign posting Supporting our Armed Forces since 1943
What do our Welfare Officers do? • Assessment of needs • Hospital liaison, visiting and advocacy • “Listening Ear” utilising counselling skills • Identifying additional or wider issues and concerns • Liaison with and support for family members • Accompanying families to critical care and specialist units • Supporting the bereaved and terminally ill • Intelligent signposting and referrals – managing expectations Supporting our Armed Forces since 1943
In addition for Armed Forces Serving Personnel • First Line Tri-Service Medical Welfare • Verification of medical information for JCCC Joint Casualty & Compassionate Centre • Liaison with Military Welfare Officers • Liaison with Unit to arrange Transport • Supporting facilitation of Dangerously Ill Forwarding of Relatives • Supporting individual’s recovery • Helping to maintain force moral component & military capability Supporting our Armed Forces since 1943
Where? - DMWS Locations DMWS Scotland MDHU Northallerton , The Friarage and James Cook Hospital North Yorkshire DMWS 38 Brigade BFPO 801 DMWS North West Preston DMWS North Wales Chester & Abergele DMWS Shrewsbury Cyprus RCDM Cyprus Queen Elizabeth Hospital Birmingham DMWS South Wales Cardiff and Brecon MDHU Sierra Leone Frimley Park Hospital, ? Camberley , Surrey MDHU Germany Derriford Hospital, Plymouth , Devon DMRC Headley Court Epsom Surrey DGP Hannover , Tedworth House Tidworth DGP Viersen/Dulken , Queen Alexandra ARC – Andover Hospital Portsmouth DMWS HQ Andover DGP Gilead Hospital DGP Paderborn and PRC Bielefeld , Germany BFPO Sennelager 39
Who Can Refer? • Military Units – Regulars & Reservists • Welfare staff • Recovery Units • Self Referral • Third party military charities • Next of Kin/Nominated Emergency Contact • Hospitals & GPs • Public Sector Organisations • Third Sector Organisations • Self Referral • Available 24/7 365 days a year • Planned care, elected care or emergency admission • Contact and initial assessment made within 1 hour of referral Supporting our Armed Forces since 1943
24/7 Duty Contact Telephone South Wales & South West 07730 21 95 79 North Wales & North West 07715 43 66 71 www.dmws.org.uk Defence Medical Welfare Service Supporting our Armed Forces since 1943
Questions? Jo Dover Service Delivery Manager Email: jdover@dmws.org.uk Tel: 0772 112 7783
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