Cybercri rcrime S Support rt N Network rk o of West Mich chigan Stakeholder Meeting DC 2/6/18 1:00 p.m. Introductions 1:15 p.m. CSN Overview 1:30 p.m. Pilot Outline/Timeline 2:00 p.m. Stakeholder needs and resources 2:30 a.m. Research/Training 3:00 p.m. Partner growth 3:40 p.m. Next steps 4:00 p.m. Meeting ends CYBERCRIMESUPPORT.ORG
Introductions How does your organization support cybercrime victims currently? What could the future look like with federal, state and local collaboration? CYBERCRIMESUPPORT.ORG
Cybercrime Support Network The Cybercrime Support Network (CSN) – is the first and only nonprofit, public-private partnership to meet the unsupported needs of cybercrime victims by connecting victims to resources and increasing crime victim reporting. CSN’s mission is to foster collaboration, provide training and create resources so victims are supported by federal, state and local agencies in a coordinated manner. For over three years, CSN has convened a coalition of federal, state and local law enforcement, academia, private sector and national-nonprofit leadership to plan, gain an understanding of, and develop an approach for addressing the unmet needs of law enforcement and the public as it relates to cybercrime. CYBERCRIMESUPPORT.ORG
The Problem American citizens young and old are falling victim to cybercrime and struggling to find resources they need to report crimes and recover. At the state and local level, 911 dispatch centers report cybercrime as an increasing problem, and there can be frustration on the part of dispatchers who have little resources to offer victims. With the rise of computer viruses, data breaches and ransomware, the public needs (and deserves) a centralized place to report and seek remediation for these criminal acts. CYBERCRIMESUPPORT.ORG
The Solution In 2018, CSN will launch pilots to inform, educate and instruct the public and law enforcement responders about managing instances of cybercrime. Goals of the pilots include: • Working with partners, trainers and the community to build and execute the program • Creating and maintaining a website for the community to utilize in learning about prevention and recovery resources • Creating content for 911/211 staff on agreed upon, localized processes and resources • Enhancing existing 211 software to allow program implementation • Heightening community awareness of new resources through partners and traditional and social media. CYBERCRIMESUPPORT.ORG
Vision By 2021, calling 2-1-1 for cybercrime assistance will be as commonplace as calling 9-1-1 when needing an ambulance. CYBERCRIMESUPPORT.ORG
Guiding Principles • Bringing a voice to and serving the victims of cybercrime • Ensuring victims are connected to local, state and federal law enforcement when needed • Working within existing law enforcement and victim assistance systems to enhance service, collaboration and reporting • Providing effective training based on adult learning principles • Promoting education and awareness for all citizens CYBERCRIMESUPPORT.ORG
Program Participants CSN has brought together the following organizations to advise and/or support our programming to ensure the outcomes meet the needs of victims, law enforcement and nonprofit victim service organizations. NATIONAL ORGANIZATIONS FEDERAL AGENCIES LOCAL AGENCIES/ORGANIZATIONS Federal Bureau of Investigation/ National White Collar Crime Center New York City District Attorney’s Office National Cyber Security Alliance Office for Victim Assistance Heart of West Michigan United Way National Crime Victim Law Institute Internet Crime Complaint Center Kent County Sheriff’s Office Federal Trade Commission United Way World Wide National 211 West Michigan Cyber Consortium Identity Theft Resource Center United States Secret Service Region 6 Homeland Security Board (MI) Congressional Leadership National Cyber-Forensics & Training Alliance Area Agency on Aging of West Michigan Call for Action Heart of Florida United Way (Orlando) AARP STATE AGENCIES/ORGANIZATIONS Michigan Cyber Command TRAINING AND RESEARCH Michigan United Way Harvard Berkman Klein Center Professor, Arun Vishwanath Michigan 211 Michigan State University Criminal Justice Professor, Thomas Holt Michigan State Police 911 National Computer Forensics Institute Elder Law of Michigan, Inc. Cardinal Group II New York State Governor’s Office (Formal agreements have not been signed with all listed) CYBERCRIMESUPPORT.ORG
Pilot Outline/Timeline Jurisdiction Mapping CYBERCRIMESUPPORT.ORG
Timeline Begin pilot Robust victim Program Pilot results drive programs in 1- website expansion in 5-8 expansion 3 states launched states January 2019 Feb. 2018 August 2018 Dec. 2019 Built First victims Program research Federal funding to foundation call 2-1-1 to drives process support cybercrime receive help of partners improvement victims established July 2018 2016-2017 August 2018 January 2019 CYBERCRIMESUPPORT.ORG
Logic Model Problem Subproblems Output Measures Outcome Measures Activities Short Term With the rise of • Lack of unified response to cybercrime, the serve cybercrime victims • Cybercrime victims • Build national public needs (and • Lack of federal funding to are supported by coalition partners to support cybercrime victim deserves) a federal, state, local support cybercrime services directly place to report and law enforcement, victims in a • Lack of centralized and nonprofit seek remediation for coordinated manner reporting programs these criminal acts. Long Term Activities • Train 911/211 • Cybercrime front line and • Create system to triage victims increase supervisory staff Enhance the current 2-1-1 cybercrime victims awareness, to triage, refer, national network hotline • Train 911 and 211 to prevention and and educate and text capabilities to use process to serve reporting victims provide one contact place victims for cybercrime victims to • Measure and categorize report and access cybercrime to impact resources. program, practice, and policy decisions Goals Objectives CYBERCRIMESUPPORT.ORG
Research 1) The assessment of the interaction from a victim point of view. Including: satisfaction, willingness to report in the future; recommendation to others, and such. Answering the questions: Does the program lead to a police interaction? How was that interaction? 2) Assessment of police outcomes because of this program. Answering questions: How many calls for service does it lead to on their part? Is there a change in officer perceptions of cybercrime/cybercrime victimization? 3) How the reporting is taking place. Answering questions: What is being reported (actual vs. suspected), How is it being reported (device/app used), Who is doing the reporting (new vs. existing 211 users). 4) How they found out about the service: awareness levels, barriers to use 5) Whether the issue was redressed (or the degree to which it was) and the time it took from discovery to remediation. 6) The handling of the data internally at 211 and whether the problem coding and recording is reliable for deployment across the nation. CYBERCRIMESUPPORT.ORG
Training Intermediate Objectives Following completion of this training participants will: • Utilize the Cybercrime Victim Services Program software for cybercrime data collection. • Correctly classify cybercrimes, allowing for accurate data collection and reporting. • Gather adequate information from victims of cybercrime for data collection and referral. • Provide victims of cybercrime with “best practices” designed to minimize re- victimization. • Make appropriate service referrals to victims of cybercrimes. CYBERCRIMESUPPORT.ORG
Stakeholder Needs and Resources How can the CSN program support your work? What resources do you have to offer to support the CSN program? CYBERCRIMESUPPORT.ORG
Partner Growth Who are we missing? CYBERCRIMESUPPORT.ORG
Let’s Make a Difference TOGETHER! Cybercrime Support Network Board of Directors Kristin Judge, Cybercrime Support Network CEO/President Vice President Barbara Hiemstra, Privacy Engineer, Steelcase Secretary/Treasurer James Ellis, F/Lt. Commander of Michigan Cyber Command Center Ben de Bont, Chief Information Security Officer, IBM Cloud and Watson Tim Smith, Executive Director of Ottawa County Central Dispatch Authority CYBERCRIMESUPPORT.ORG
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