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CSE 440: Introduction to HCI User Interface Design, Prototyping, and Evaluation Lecture 02: James Fogarty Design of Everyday Things Daniel Epstein Brad Jacobson King Xia Tuesday/Thursday 10:30 to 11:50 MOR 234 Today Calendar Overview

  1. CSE 440: Introduction to HCI User Interface Design, Prototyping, and Evaluation Lecture 02: James Fogarty Design of Everyday Things Daniel Epstein Brad Jacobson King Xia Tuesday/Thursday 10:30 to 11:50 MOR 234

  2. Today Calendar Overview Proposals, Bidding, Teams Reading Travel Quarter Overview Assignment 0 Design of Everyday Things

  3. Assignment 0: Flash Card Name (formal & informal) Majors/Minors Year (1,2,3,4,5,6,…) Hometown Interesting Fact or “What I did on my …” Submit PDF to Catalyst

  4. What is Interaction? Two-Way one-way is a reaction Communicative information is sent Receptive information is received Effective the parties are changed as a result

  5. Two-Way Two-Way What is Interaction? Communicative Communicative Receptive Receptive Knocking over a chair Effective Effective Clicking a Submit button on a web page Two televisions, turned on, facing each other A computer sending data to another via a network Typing on a computer that is turned off Picking up a telephone and putting it to your ear Typing ESC on a screen that does not allow it

  6. Models of Interaction Models of interaction allow a closer look Define and describe an interaction Isolate areas where problems occur Design new interaction Two examples at different scales Buxton’s 3 -State Model Norman’s Execution -Evaluation Cycle

  7. Models of Interaction Models of interaction allow a closer look Define and describe an interaction Isolate areas where problems occur Design new interaction Two examples at different scales Buxton’s 3 -State Model Norman’s Execution -Evaluation Cycle “All models are wrong, but some are useful” “All models are wrong, but some are useful” George Box George Box

  8. Buxton’s 3 -State Model Mouse Touchpad Stylus Touch Screen

  9. Buxton’s 3 -State Model Mouse Touchpad Stylus Touch Screen Which can support tooltip previews? Which can support tooltip previews?

  10. Norman’s Execution -Evaluation Cycle 1. Establish the goal. 2. Form the intention. 3. Specify the action sequence. Revise Goals 4. Execute the action sequence. 5. Perceive the system state. 6. Interpret the system state. 7. Evaluate the system state with respect to the goals and intentions. 12

  11. Turning on the Light 1.Establish the goal Increase light in the room 2.Form the intention To turn on the lamp 3.Specify the action sequence Walk to the lamp, reach for the knob, twist the knob 4.Execute the action sequence [walk, reach, twist] 5.Perceive the system state [hear “click” sound, see light from lamp] 6.Interpret the system state The knob rotated. The lamp is emitting light. The lamp seems to work 7.Evaluate the system state with respect to the goals and intentions The lamp did indeed increase the light in the room [goal satisfied] 13

  12. Norman’s Execution -Evaluation Cycle Evaluate Goals Interpret State Goals Observe State Form Intention System Change Develop Action Plan Execute Actions

  13. Norman’s Execution -Evaluation Cycle Gulf of Evaluation Gulf of Evaluation Evaluate Goals Interpret State Goals Observe State Form Intention System Change Develop Action Plan Gulf of Execution Gulf of Execution Execute Actions

  14. Bridging the Gulfs Gulf of Execution: “How do I do it?” Commands and mechanisms need to match the goals, thoughts, and expectations of a person Gulf of Evaluation: “What does it mean?” Output needs to present a view of the system that is readily perceived, interpreted, and evaluated People build mental models to anticipate and interpret system response to their actions What can I do? How do I do it? What result will it have? What is it telling me?

  15. Cooper’s Mental Model Terminology Implementation Model How it works (aka Design Model, Designer’s Conceptual Model) Manifest Model How it presents itself (aka System Image) Mental Model How a person thinks it works (aka User Model, User’s Conceptual Model)

  16. Cooper’s Mental Model Terminology Implementation Model How it works (aka Design Model, Designer’s Conceptual Model) Manifest Model These terms These terms How it presents itself are sloppy and are sloppy and (aka System Image) ambiguous out ambiguous out Mental Model in the world in the world How a person thinks it works (aka User Model, User’s Conceptual Model)

  17. Manifest and Mental Models Implementation Mental Model Model Manifest Model Designer projects their model into an artifact Person forms their model based on interaction People struggle until model matches manifest model Update mental model in response to breakdowns Not necessarily matching the implementation model

  18. Mental Models Problem: freezer too cold, fresh food just right freezer fresh food

  19. Manifest Model What if I want to make just the freezer warmer?

  20. A Sensible Mental Model “The Freezer “The Freezer Control controls Control controls the freezer the freezer temperature and temperature and the Fresh Food the Fresh Food Control controls Control controls the fresh food the fresh food temperature” temperature”

  21. The Implementation Model

  22. A Problem with Feedback

  23. The Implementation Model Why do we have a problem? Can you fix the problem?

  24. The Implementation Model Why do we have a problem? Cost constraints Can you fix the problem? Make controls correspond to a person’s mental model Make controls correspond to the implementation model

  25. Building the Right Model Having the right model helps people bridge the Gulf of Execution and the Gulf of Evaluation How can we help people build the right models: Affordances Metaphors Visibility Knowledge in the World Constraints Mapping Consistency Modes

  26. Affordances Visual clue to interaction knobs afford turning levers afford moving buttons afford pushing

  27. Affordances “The affordances of the environment are what it offers animals, what it provides or furnishes, for good or ill.” Gibson, part of an ecological approach to psychology “The term ‘affordance’ refers to the perceived and actual properties of the thing, primarily those fundamental properties that determine just how the thing could possibly be used .” Norman

  28. What’s the Affordance?

  29. Affordances

  30. Affordances Technology affordances are often based in affordances from the physical world

  31. Affordances What is the affordance here? Where does it come from?

  32. Affordances What is the affordance here? Knurling Knurling Where does it come from?

  33. Sequential Affordance Acting on a perceptible affordance leads to information indicating new affordances 35

  34. Sequential Affordance Acting on a perceptible affordance leads to information indicating new affordances Now does Now does the door the door push or pull? push or pull? 36

  35. Nested Affordances Affordances due to spatial relationships revealing what actions can be done Proximate to, contained in, part of 37

  36. In Other Words An affordance is what a thing communicates about how it can be used, often by its appearance “ In general, when the apparent affordances of an artifact matches its intended use, the artifact is easy to operate. When apparent affordances suggest different actions than those for which the object is designed, errors are common.” Challenges arise if Challenges arise if Gaver there is a mismatch there is a mismatch between implied use between implied use versus intended use versus intended use 38

  37. False Affordances When there is perceptual information suggesting an implied use that does not exist OK (Just an image of a button, not one that responds) 39

  38. False Affordances

  39. False Affordances

  40. False Affordances

  41. False Affordances

  42. Hidden Affordances When there is no perceptual information suggesting an actual intended use

  43. Hidden Affordances

  44. Hidden Affordances Logos linking Logos linking to home is a to home is a convention, convention, but not but not afforded by afforded by the page the page

  45. Confusion of the Term “Note also that affordances are not intrinsic, but depend on the background and culture of users. Most computer-literate user will click on an icon. This is not because they go around pushing pictures in art galleries, but because they have learned that this is an affordance of such objects in a computer domain…” Dix Disagree. Icons do not afford “ pushability ” or “ clickability ” by their attributes. They do not give an indication of their intended use, except by convention. 47

  46. Clarification on Convention “Designers sometimes will say that when they put an icon, cursor, or other target on the screen, they have added an ‘affordance’ to the system. This is a misuse of the concept. … It is wrong to claim that the design of a graphical object on the screen ‘affords clicking.’ … Yes, the object provides a target and it helps the user know where to click and maybe even what to expect in return, but those aren’t affordances, those are conventions, and feedback, and the like. … Don’t confuse affordances with conventions .” Norman 48

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