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CSE 440: Introduction to HCI User Interface Design, Prototyping, and Evaluation Lecture 04: James Fogarty Critique Alex Fiannaca Lauren Milne Saba Kawas Kelsey Munsell Tuesday/Thursday 12:00 to 1:20 ABC News and IDEOs Deep Dive

  1. CSE 440: Introduction to HCI User Interface Design, Prototyping, and Evaluation Lecture 04: James Fogarty Critique Alex Fiannaca Lauren Milne Saba Kawas Kelsey Munsell Tuesday/Thursday 12:00 to 1:20

  2. ABC News and IDEO’s Deep Dive http://courses.cs.washington.edu/courses/cse440/videos/critique/IDEO-DeepDive.mp4

  3. ABC News and IDEO’s Deep Dive Things to see in this video: brainstorming inquiry Why build a shopping cart with no bottom? sketching critique Today is mostly about critique, but critique is key in this overall process

  4. ABC News and IDEO’s Deep Dive http://courses.cs.washington.edu/courses/cse440/videos/critique/IDEO-DeepDive.mp4

  5. ABC News and IDEO’s Deep Dive

  6. Learning to Give and Receive Critique You will learn how to both give and receive critique Each is important Each is a skill developed through practice Many activities will consist of group critiques Each group will present an artifact Other class members and staff will offer critique Starting today with critique of the CI Plan

  7. Why Critique? Critique helps evaluate early, often, and cheaply Applicable to artifacts of many types Compare to other expert inspection methods You are not your own worst critic We collectively know more than any one of us It is hard to see past your own decisions Design requires getting past our own infatuation A design can feel like our love, our baby…

  8. Why Critique? Critique is not just for design It applies to many artifacts and domains

  9. Why Critique? Critique is not just for design It applies to many artifacts and domains visual art, writing, design, code (i.e. code review) Over time, you should gather people who can give you high-quality critique in everything you do You may meet some of those people in this class

  10. Critique is About Improvement http://alistapart.com/article/design-criticism-creative-process

  11. What is Critique? Critique is a method for feedback It is not just a list of complaints 1. Presenters sit down with critics 2. Quickly explain their artifacts (e.g., less than 2 minutes) 3. Critics give feedback, ask questions 4. Presenters respond, take notes on what is discussed

  12. Critique is Neither Criticism nor Design Seriously, not just a list of complaints Critics offer honest feedback Both positive and negative Presenters should be able to learn what works well and what is problematic about their artifact It is then presenter’s responsibility to sort through feedback, decide what is important, and how to act You must take notes for later review

  13. Tips for Presenters Critique can be hard, especially at first Try to avoid being defensive You are not your work, separate yourself Remember the expertise you bring Even if “the room” knows more about design, you know more about your problem / artifact and your rationale for the current design

  14. Tips for Presenters Taking advice is not giving up authorship You still make the final decisions A half-baked suggestion does not contain all the details of a finished solution Design your critique What you show invites different forms of feedback Verbally indicate what kind of feedback you want, but also provide an artifact of appropriate form This course will guide you in a variety of forms

  15. Tips for Presenters Keep an eye out for design rationale You probably made some decisions without thinking through good reasons at the time Critique can help give a rationalization for past decisions as you explain the artifact to others Exploit failure A “failed” artifact (e.g., plan, design) should teach you about the design space, what won’t work, and why The goal is to improve, this requires failure

  16. Tips for Critics There are many strategies for giving critique Hamburger method I like, I wish, what if Socratic method These provide ways to give critique that can help the conversation go smoothly Can give you a question to ask when you do not otherwise have one, provide a way to ask that is productive and less likely to create defensive reaction

  17. Tips for Critics: Hamburger Method Not a “shit sandwich” “Bun, meat, bun” Positives need to be Bun: genuine, enable learning from both Something fluffy and nice positive and negative Meat: aspects of the artifact Criticism on how to improve Bun: Something fluffy and nice

  18. Tips for Critics: I Like, I Wish, What If I Like: Lead with something nice I Wish: Some criticism, often leading from what you like What If: An idea to spark further conversation, better than: “I think you should have…” or “Why didn’t you …” Gives the presenter benefit of the doubt if they did already think of your idea, can present rationale

  19. Tips for Critics: Socratic Method Identify an aspect of the design and ask “Why?” Can be good if unsure what else to say Forces presenter to give, or develop, explanations for decisions, which can help build design rationale Not fundamentally negative and hard to get defensive

  20. Tips for Critics Limit your use of personal pronouns (e.g., “you”) Critique is about the artifact, not the designer A designer deserves honest feedback Both positive and negative Including clarity and rationale Help with actionable suggestions But it is not your design Perhaps several possible ways of thinking

  21. Summary Fall out of love with the things you build Let others help you see past the infatuation Get feedback early, often, and cheaply Focus on improvement In brainstorming, we were not criticizing In critique, we are not defending You will learn to both give and receive critique If you are having difficulty, please come talk to us

  22. Critiquing Project 2b: CI Plans High-Level Thoughts and Reactions: Defining the people Getting out there, leveraging local expertise Defining the problem, the opportunity What motivates an activity, getting to the why Not just what they are doing, also what they are not Policies versus practices Leading questions on values

  23. Critiquing Project 2b: CI Plans Split into subgroups, optional if 3 or fewer people Find another group (e.g., look next to you) 15 minutes 1 to 2 minutes explaining the artifact 5 to 6 minutes critiquing Reverse roles Repeat with another group, if time allows Remember to take notes, sharing with your group Remember to submit via Canvas

  24. Critiquing Project 2b: CI Plans Some potential foci and tradeoffs in critique: What is the problem being addressed? What is the method? Contextual inquiry, interview, … Who are the participants? Multiple types of stakeholders, a particular focus, … What is the focus / are the foci? How will this inform design?

  25. CSE 440: Introduction to HCI User Interface Design, Prototyping, and Evaluation Lecture 04: James Fogarty Critique Alex Fiannaca Lauren Milne Saba Kawas Kelsey Munsell Tuesday/Thursday 12:00 to 1:20

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