Crisis Management propelled into the unknown Patrick LAGADEC www.patricklagadec.net
INTELLIGENCE LEADERSHIP FIELD STUDIES DISCOVERY CHALLENGES PITFALLS PATHWAYS PREPARATION
WE HAVE THE TOOLS THE ORGANIZATIONS UK COBRA French CIC Constant adaptation US Incident Command System Tactical Emergency Care during terrorist attack
BUT DO WE HAVE THE MINDSET ? THE CULTURE ? From the best answers to the best questions
CHALLENGES « There is no box anymore » Mike Granatt Founder and first Head to the Civil Emergencies Secretariat Cabinet Office, UK
Ruptures Ground Zero NO BORDER Specific event SYSTEMIC DEEP STALL Uncertainty UNKNOWN Communication CONNECTIVITY Solid bedrock SUPER-COOLED CONTEXT Leadership A WHOLE NEW BALL GAME
MEETING THE CHALLENGE Far beyond organizational design Another Leadership DNA
Crisis Center RAPID REFLECTION FORCE CONCEPT TOP LEADERS RAPID REFLECTION FORCE Strategic Observer OPERATIONS COMMUNICATION
Rapid Reflection Force Four questions : What is the essence of the problem? The pitfalls? The actors? 1-2 initiave(s)? Details: http://www.patricklagadec.net/fr/pdf/ 038-040.crj4.2.Lagadec.pdf http://www.patricklagadec.net/fr/pdf/ Implementing_Rapid_Reflection_Forces.pdf
Rapid Reflection Force Group : 3-7 people variety of back-ground and experience people stimulated by “unknown unknowns” love searching for disconfirming evidence, strange signals no problem with being provocative also… able to focus on very precise combinations of actions a spirit of collegial goodwill
PREPARING From answers to QUESTIONS From defensive to CREATIVE attitude
Mutation The issue is NOT to foresee the unforeseable but to be prepared to face the unknown The issue is NOT to have plans and tools to avoid surprises but to be trained to be surprised The issue is NOT to have all inside-the-box answers but to be trained to shape routes and futures outside the box
CRISIS LEADERSHIP – LEVEL 2 Preparation • • Seminars : One evening : opening minds One morning : building up unconventional scenarios practicing Rapid Reflection Force and leadership • Exercises • Beyond mere repetition • Developing creative moves and collective dynamics •
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