crisis management propelled into the unknown
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Crisis Management propelled into the unknown Patrick LAGADEC www.patricklagadec.net INTELLIGENCE LEADERSHIP FIELD STUDIES DISCOVERY CHALLENGES PITFALLS PATHWAYS PREPARATION WE HAVE THE TOOLS THE ORGANIZATIONS UK COBRA French CIC


  1. Crisis Management propelled into the unknown Patrick LAGADEC www.patricklagadec.net

  2. INTELLIGENCE LEADERSHIP FIELD STUDIES DISCOVERY CHALLENGES PITFALLS PATHWAYS PREPARATION

  3. WE HAVE THE TOOLS THE ORGANIZATIONS UK COBRA French CIC Constant adaptation US Incident Command System Tactical Emergency Care during terrorist attack

  4. BUT DO WE HAVE THE MINDSET ? THE CULTURE ? From the best answers to the best questions

  5. CHALLENGES « There is no box anymore » Mike Granatt Founder and first Head to the Civil Emergencies Secretariat Cabinet Office, UK

  6. Ruptures Ground Zero NO BORDER Specific event SYSTEMIC DEEP STALL Uncertainty UNKNOWN Communication CONNECTIVITY Solid bedrock SUPER-COOLED CONTEXT Leadership A WHOLE NEW BALL GAME

  7. MEETING THE CHALLENGE Far beyond organizational design Another Leadership DNA

  8. Crisis Center RAPID REFLECTION FORCE CONCEPT TOP LEADERS RAPID REFLECTION FORCE Strategic Observer OPERATIONS COMMUNICATION

  9. Rapid Reflection Force Four questions : What is the essence of the problem? The pitfalls? The actors? 1-2 initiave(s)? Details: http://www.patricklagadec.net/fr/pdf/ 038-040.crj4.2.Lagadec.pdf http://www.patricklagadec.net/fr/pdf/ Implementing_Rapid_Reflection_Forces.pdf

  10. Rapid Reflection Force Group : 3-7 people variety of back-ground and experience people stimulated by “unknown unknowns” love searching for disconfirming evidence, strange signals no problem with being provocative also… able to focus on very precise combinations of actions a spirit of collegial goodwill

  11. PREPARING From answers to QUESTIONS From defensive to CREATIVE attitude

  12. Mutation The issue is NOT to foresee the unforeseable but to be prepared to face the unknown The issue is NOT to have plans and tools to avoid surprises but to be trained to be surprised The issue is NOT to have all inside-the-box answers but to be trained to shape routes and futures outside the box

  13. CRISIS LEADERSHIP – LEVEL 2 Preparation • • Seminars : One evening : opening minds One morning : building up unconventional scenarios practicing Rapid Reflection Force and leadership • Exercises • Beyond mere repetition • Developing creative moves and collective dynamics •

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