National Association for State Community Services Programs Creating Uniformity Amidst Chaos Tennessee Housing Development Agency - Blake Worthington - Tim Good th th Winter Training Conference www.nascsp.org February 13-15, 2019
T e n n e s s e e ‘ s A S C I S u m m a r y Development of WAP Plan Distribution of Funds Technical Assistance Training Provided by Third Parties Monitoring and Corrective Action Partnerships Communication Customer Satisfaction Index th th Winter Training Conference www.nascsp.org February 13-15, 2019
“A more “It would be good simplified (WAP) to have a state manual and committee to process, don’t assist in change rules developing the after the game (state) plan” has started.” “More input from Agencies actually DOING the work providing services is needed” th th Winter Training Conference www.nascsp.org February 13-15, 2019
Grantee Self Evaluation What areas of improvement did we need to tackle first? Communication • Understand existence of communication barriers State Plan • Provide ample opportunities for subgrantee state plan & policy input Technical Assistance • Desire to provide strong technical assistance th th Winter Training Conference www.nascsp.org February 13-15, 2019
Com ommunic icatio ion - Navigat ating Personalit ities es Program Fundamentals • Subgrantees had to learn how state office operates • State office had to learn how each agency operates State Office • Two WAP dedicated program staff • One statewide audit tool and client database • One fiscal program monitor (monitors all federal programs) 12 Subgrantees • WAP Managers range of experience 40 to 2 years • Experience level and desire to operate a successful program • Contract and staff auditors th th • Lots of differences across subgrantees Winter Training Conference www.nascsp.org February 13-15, 2019
Com ommunic icatio ion - Navig igating P Per ersonali litie ies The Overachiever The Freelancer • • Make assumptions that they are Entrepreneurial, wild west spirit • always “doing the right thing.” Hard to keep on track at times • • Can influence statewide policy On the fly policy th th Winter Training Conference www.nascsp.org February 13-15, 2019
Com ommunic icatio ion - Navig igating P Per ersonali litie ies The Exasperated The Meerkat • Knowledgeable, but overwhelmed • Apprehensive • Limited staff • Timid • Trying to keep everything in balance • Non confrontational th th Winter Training Conference www.nascsp.org February 13-15, 2019
Com ommunic icatio ion The Goal • Create balance between Grantee and Sub-grantee • Obtain an open line of communication between the network • Establish a common mission and message
Positive F Feedback L Loop Positive feedback is a process that occurs in a feedback loop in which the effects of a small disturbance on a system include an increase in the magnitude of the perturbation. [1] That is, A produces more of B which in turn produces more of A th th Winter Training Conference www.nascsp.org February 13-15, 2019
Negative F e Feed edback L Loop Negative feedback (or balancing feedback) occurs when some function of the output of a system, process, or mechanism is fed back in a manner that tends to reduce the fluctuations in the output, whether caused by changes in the input or by other disturbances th th Winter Training Conference www.nascsp.org February 13-15, 2019
WAP AP S State P Plan n • Held PAC Meeting earlier in the year • Made the draft State plan available for review sooner • Allowed 30 days for comments • Surveys • Regular calls / meetings th th Winter Training Conference www.nascsp.org February 13-15, 2019
Techni hnical As Assistance • Hired State WAP Technical Staff • Training Plan • Created a more targeted training plan based on feedback and inspection results • WAPez – real time look into program • Responsiveness • Reconfigured monitoring • Communication th th Winter Training Conference www.nascsp.org February 13-15, 2019
Communic icatio tion W Web th th Winter Training Conference www.nascsp.org February 13-15, 2019
Coll ollaboratio ion • Use subgrantee’s strengths to influence others where lacking • Instruction or guidance from agency to agency coordinated by state office. • Create partnerships and mentors
It’s a a Wond nderf rful W WAP AP • The greater we coordinate the better we operate • Keeping open communication leads to strong partnerships and mentors • Always keep the end recipient in mind th th Winter Training Conference www.nascsp.org February 13-15, 2019
Contact I Info Tim Good Blake Worthington Sr. Housing Program Coordinator – Energy Housing Program Manager – Energy tgood@thda.org bworthington@thda.org 615.815.2037 615.815.2042 th th Winter Training Conference www.nascsp.org February 13-15, 2019
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