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Creating a Culture of Engagement - The ROI of Transparency and Communication Disengaged Employees Anne Stefanyk Biz: KanopiStudios.com d.o: Annabella twitter: @eskimoYogi anne@kanopistudios.com Disengaged employees make up


  1. Creating a Culture of Engagement - The ROI of Transparency and Communication

  2. Disengaged Employees Anne Stefanyk • Biz: KanopiStudios.com • d.o: Annabella • twitter: @eskimoYogi • anne@kanopistudios.com

  3. Disengaged employees make up approximately 71% of the workforce in the US - Gallup - State of the American Workplace report, February 2017

  4. Today • What is a Culture of Engagement • The Drivers • Steps Forward • Management • Perks, Benefits, and Extras

  5. The Whats and the Whys

  6. Disengaged Employees

  7. Disengaged Employees Disengaged Employees

  8. Turnover is Expensive!

  9. Disengaged Employees Ice Cream ≠ Engagement (but it should)

  10. Disengaged Employees Better Engagement Brings • Increased productivity • Stronger retention, satisfaction • Better communication • Higher creativity • Increased happiness • Attraction when recruiting top talent

  11. Disengaged Employees Satisfied vs Engaged Employees Satisfaction is about • Doing my job • Making me successful • Personal commitment Engagement is about • Doing my job above and beyond • Making me AND the company successful • Mutual Commitment

  12. The Drivers of Engagement

  13. The Drivers of Engagement • Define and evangelize your mission, vision, and purpose

  14. The Drivers of Engagement • Define and evangelize your mission, vision, and purpose • Clarify roles, expectations, and advancement opportunities

  15. The Drivers of Engagement • Define and evangelize your mission, vision, and purpose • Clarify roles, expectations, and advancement opportunities • Regular feedback and course-correction

  16. The Drivers of Engagement • Define and evangelize your mission, vision, and purpose • Clarify roles, expectations, and advancement opportunities • Regular feedback and course-correction • Honest internal communications

  17. Foundational Steps

  18. Foundational Steps • Recognize employees are just as important as clients • Create an realistic, honest and solutions-focused evaluation / recognition system • Regularly encourage group activities, dialogue, check- in. • Communications are clear, transparent, and direct • Celebrate the work

  19. The Good, the Bad, & the Ugly

  20. Introverts

  21. Communications • Be willing to have difficult conversations • Set a good example • Communicate consistently and transparently • Take suggestions (and be willing to act on them) • Work with leadership on communication skills

  22. Perks, Benefits, and Extras

  23. Perks, Benefits, & Extras • Professional Development • Team or departmental bonding • Individual Recognition • Competitive pay and benefits?

  24. Engagement is About Capturing your employees heads and their HEARTS Resulting in discretionary effort Which is the MAGIC DUST Leading to superior business results

  25. Thank you! Q&A

  26. Locate this session at the DrupalCon Baltimore website: WHAT DID http://baltimore2017.drupal.org/ schedule YOU THINK? Take the survey https://www.surveymonkey.com/r/ drupalconbaltimore

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