Corporate Presentation FY 19 Agenda 1. Company 2. Service - PowerPoint PPT Presentation

Corporate Presentation FY 19

Agenda 1. Company 2. Service Overview Offerings 3. eClerx 4. Financial Differentiators Highlights w w w . e c l e r x . c o m 1

eClerx Overview FINANCIAL MARKETS CUSTOMER OPERATIONS DIGITAL Global Leader in Process Management Deep Domain • • Offices in the US, UK, India Founded in 2000 We have in-depth knowledge in creating multi-client experiences, • and Singapore $200MM revenues as well as industry and product expertise across the areas we • 9,500+ employees specialize in. Complex Functions Automate & Re-engineer We specialize in transitioning, managing and transforming We leverage our technology, analytics and industry expertise to complex business- facing functions for many of the world’s reengineer, automate and improve functions with a focus on largest organizations. business outcomes and cost reduction. . w w w . e c l e r x . c o m 2

About eClerx Managing complexity while minimizing cost eClerx provides critical business operations services to over fifty global Fortune 500 clients , including some of the world’s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software and high-tech. Incorporated in 2000, eClerx is one of India’s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500+ people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand. w w w . e c l e r x . c o m 3

A Brief History • Software development • • teams appraised at Listed among 'Top 200 European • Acquired Two CMMI 3 under a Billion' Outsourcing • ‘ 100 fastest growing Four Consulting companies by Forbes Association award • • in the U.S. companies in India’ by for ‘Delivering eClerx Bags magazine Acquired CLX • • • Opened Delivery Gold and Silver Acquired • Won the QIMPRO Economic Times Recognized as Best Business Value in a • Center in at Asia-Pacific eClerx Igentica • Named as ‘Rising Star’ award for Process Mid-Cap by Finance Pan-European Outsourcing Project’ Fayetteville, USA Stevie Awards Incorporated Group Optimization by IAOP Asia • • • • • • • Sales office in Became first KPO Sales presence in Acquired Agilyst Inc. Won the CIO Included in the eClerx Wins • Austin, U.S.A listed on the BSE and Singapore Covered by 20 100 award MAKE Asia Hall of Gold and Bronze • • • Set up two the NSE Appraised at Analysts including Featured in Fame and 4 time at Brandon Hall • delivery centers in Crossed turnover of Level 3 of PCMM CLSA and Standard Outlook MAKE India winner Group award for • Business’ • Mumbai INR 1,000 mn Featured in the Chartered eClerx sweeps the Excellence in • • ‘Business Today ‘Fastest Growing Obtained ISO Total number of American Society for Learning 500’ list of India's Companies’ list • eClerx’s Chatbot 27001 Certification employees crossed Quality South Asia the 1,000 mark largest public Excellence Awards Solution Wins • companies Crossed $200 mm Prestigious revenue NASSCOM Award for IT Excellence w w w . e c l e r x . c o m 4

eClerx Global Presence Supporting Operations in 50+ Countries Global Offices Delivery Centres: Pune | Mumbai | Chandigarh | Phuket | Fayetteville, NC Sales Offices: London | Austin | Philadelphia | New York | Dublin | Germany | London | France | Italy | Singapore | Toronto w w w . e c l e r x . c o m 5

Agenda 1. Company 2. Service Overview Offerings 3. eClerx 4. Financial Differentiators Highlights w w w . e c l e r x . c o m 6

Our Service Lines eClerx eClerx eClerx Digital Markets Customer Operations eClerx Customer Operations uniquely improves eClerx Digital is the trusted partner of choice to For financial organizations across the world, the world’s largest global brands for creative customer experience and operational efficiencies eClerx Markets, offers consulting, technological by leveraging deep domain knowledge, advanced production, e-commerce / web operations, and innovation, and process management expertise to automation, and data analytics. We are leaders in analytics & insights services. We improve uniquely solve operational challenges. With nearly quality monitoring and insights, digital care profitability for their digital businesses. Our team two decades of industry experience services, and advanced technical operations. of 3000+ full-time digital delivery employees at our complemented by the application of smart five production hubs in Mumbai, Pune, automation and robotics, our team of experts Chandigarh, Verona and Phuket apply deep deliver holistic solutions across the trade life digital expertise to effectively support the most cycle, change management, data analytics, demanding global clients by employing a follow compliance, cash securities operations, document the sun delivery model. eClerx Digital’s innovative digitization and generation, and outreach. delivery model drives the “metrics that matter” for our clients: improved acquisition, conversion and retention and overall lifetime value of your customer 24x7x365. w w w . e c l e r x . c o m 7

eClerx Customer Operations Operations Technology Data Analytics Customer Consulting Support Solutions and Reporting Experience Services      Dispatch Robotics BI/ Data Management Digital Care/Chat Services Project/Program Management      Day of Jobs Machine Learning / AI Digital Analytics Technical Support Contact Center Optimization      Return Merchandise Software Development Advanced Analytics Work Order Accuracy Technology Consulting Authorization     Technical Consultant Social Analytics Customer Experience Analytics Consulting  Tiered Technical Support Monitoring and Analysis    Big Data QA Testing Contact Center Coaching   Avoidable Truck Roll Insights and Case Studies    Reduction Program IM Chat Competitive Intelligence CEx Program Implementation  Call Clip Library    Home Automation/ Home Workforce Manager QA/QC Services Security Provisioning eClerx improves customer experience and operational efficiencies by leveraging deep domain knowledge, advanced automation, and data analytics. w w w . e c l e r x . c o m 8

eClerx Digital Data Analytics & Digital Marketing Creative Management Insights Operations Services eClerx was founded on Gathering data is one We are the behind-the- We offer a full range of creative services – this service offering, and thing, but having time and scenes people for some of we are experts in resources to understand the largest websites in the photography, post amend/append, Big Data, and apply the data takes world offering complete production, video and 3D Data Lakes, and time. Our teams can help email campaign computer generated Competitive Intelligence. with predictive modeling, operations, eCommerce & imagery (CGI) that you can Regardless of the state of web analytics, business Web operations to our use for all creative your data, we can help you intelligence to guide clients in a high volume, placements to deliver maximize your data decision making and our fast moving digital continuity between digital, client’s growth KPIs. assets. environment. print, and store channels w w w . e c l e r x . c o m 9

eClerx Financial Markets Transitioning, managing and transforming complex processes Derivative Trade Cash Securities Regulatory Compliance Support Operations and Data We manage complex processing while Domain knowledge and execution Delivering a scalable and cost-effective delivering best-in-class efficiencies expertise combined with best practices to solution for regulatory compliance and manage your operations. data management. • • • Middle Office Services Loan Operations KYC and Client Onboarding • • • OTC Confirmations Securities Finance Transaction Monitoring • • • Listed Derivatives Support Corporate Actions Reference Data Management • • Listed Billing and Brokerage Tax Operations • Settlements • Margin • Reconciliations Document Analytics Technology Management Products Our award-winning document risk We take on the heavy lifting to monetize A unique combination of technology and management solution combines custom data assets, increase marketing industry knowledge data models, flexible workflows, data efficiencies and personalize at every • Extractor management tools, inputs from legal touch point. • Roboworx experts, and risk analytics to deliver • Exception Management Dashboard • Digital Analytics • actionable intelligence to our clients. Risk and Control Dashboard • Advanced Analytics • Billing Manager • A/B Testing and Optimization • Compliance Manager • Document Management Services • Analytical Sandbox • Reconciliation Manager • EGUS Digitization • Personalization • Email Validation • Repapering • Outreach Manager w w w . e c l e r x . c o m 10

Agenda 1. Company 2. Service Overview Offerings 3. eClerx 4. Financial Differentiators Highlights w w w . e c l e r x . c o m 11