Corporate Overview Corporate Overview Q3 FY 18 Q1 FY 19 - PowerPoint PPT Presentation

Corporate Overview Corporate Overview Q3 FY 18 Q1 FY 19

Forward-Looking Statements Disclaimer Certain statements made in this presentation and the related materials may contain forward-looking statements, which are not historical facts, but are based on certain assumptions and reflect Enghouse’s current expectations. These forward-looking statements are subject to a number of risks and uncertainties that could cause actual results or events to differ materially from current These risk factors are identified in Enghouse’s Annual Information Form and other expectations. periodic reports filed with applicable regulatory authorities from time to time. Enghouse disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. Market and Industry Data This document contains certain statistical, market and industry data obtained from industry publications and reports. Industry publications and reports generally indicate that information has been obtained from sources believed to be reliable, but do not guarantee the accuracy and completeness of such information. Actual outcomes may vary materially from those forecast in such reports or publications, and the prospect for material variation can be expected to increase as the length of the forecast period increases. While we believe this data to be reliable, market and industry data is subject to variations and cannot be verified with certainty due to limits on the availability and reliability of data. Enghouse has not independently verified any of the third party data referred to in this document. 2

Strategy Build a diverse enterprise software and services company through:  Growing our interaction management solutions business • Interactive Management Group  Growing our network solutions and transportation management software businesses • Asset Management Group  Consistently generating revenue growth and positive cash flow  Completing selective acquisitions within existing markets and entering new strategic software markets on an opportunistic basis 3

Snapshot HQ in Canada, offices in Toronto Stock Exchange Dual Growth Revenue (organic & acquisitions) 20+ countries TSX:ENGH Enghouse Interactive Enghouse Networks Enghouse Transportation Contact center software Telecom software Transportation software ~1,400 employees Revenue Profitable growth 4

Interactive - Sector Dynamics Global contact centre market in 2018 is ~ $US9.0 billion and is forecasted to reach ~ $US10.0 billion in 2021 at a CAGR 5.7% (source: IDC 2017) Public cloud services adoption continues double-digit growth with some large enterprises still favouring private cloud or on-premise based solutions Digital media (chat, email and SMS) are growing rapidly but voice still accounts for in excess of 60% of all interactions, especially for more important, complex or higher value scenarios Mobile device and application proliferation requires a seamless transition from self-service to assisted service Big data and analytics technologies are being deployed to understand consumer preferences and to subsequently tailor the products and services offered and the customer experience Microsoft’s changing strategy is impacting short term on-premise based business but presenting a stronger cloud opportunity for Enghouse in the future Integration of contact center, artificial intelligence, CRM and analytics are required to enable customer experiences that are contextual and relevant 5

Interactive Portfolio Leading customer interaction solutions, in the cloud, hosted or on- premise to address specific market requirements Consoles  2-50 seats  Channel GTM and OEM  On-premise Mid-Market  10-500 seats  Channel GTM  On-premise or hosted private cloud Enterprise  50- 1000’s of seats  Direct/Channel GTM  On-premise, private cloud, or hybrid Cloud  True multi-tenant cloud solution  GTM through carriers and service providers  Public, community, or private cloud 6

Interactive Portfolio MULTI-CHANNEL CONTACT CENTER Contact Center Enterprise · Contact Center Service Provider · Communications Center with Skype for Business · Contact Center OnDemand · Outbound Communication Suite · Contact Center for Market Research · AI Powered Social Media Interaction CALL RECEPTION/CALL HANDLING Intuition Attendant Console (Avaya/Genband) · Arc Pro Attendant Console for CISCO · Operator Console for Microsoft Skype for Business · ANDTEK Console SELF-SERVICE Communication Portal · Mobile IVR Navigator · Knowledge Management Suite · AI Powered Chatbot Platform QUALITY MANAGEMENT Call Billing and Reporting (Enterprise & Cloud) · Survey Management · Quality Management Suite · Workforce Management TELEPHONY & CRM INTEGRATION CTI Connect · CTI for CRM · VoiceXML Test Suite · Computer Telephony · Application Development Environment · Applications for Avaya CS1000 7

Networks - Sector Dynamics Global OSS / BSS system and platform market amounted to ~ US$29.0 billion in 2015 and is forecasted to reach ~ US$71.0 by 2024, at a CAGR of ~10.5% (Source – Transparency market Research) The OSS BSS system and platform market is highly fragmented with 400+ vendors and open for more industry consolidation Industry growth fueled by evolution to 5G and digital transformation, demand for big data, connected vehicles, cloud services, cashless society & Internet of Things (IOT) Software defined networking (SDN), cloud services and network function virtualization (NFV) will continue to gain momentum Multiple sources of data increasingly becoming a strategic asset for competitive intelligence and insight Re-thinking Customer Care to provide hyper-personalized, customer centric service Investment by service providers in cloud application and infrastructure technologies to enable high value, high margin enterprise business services offerings 8

Networks Portfolio Technology solutions to optimize performance for next generation network operators BUSINESS SUPPORT SYSTEMS MVNO Revenue Management · Device Management · Wholesale Revenue Management Intelligent Routing · Workflow & Order Management · Billing SaaS · Customer Experience Management OPERATIONS SUPPORT SYSTEMS Service Assurance · Network Planning & Resource Management · Geographic Information Systems MOBILE VALUE ADDED SERVICES VAS Consolidation · Messaging · Call Completion NETWORK SECURITY, ROUTING & CONTROL Network Firewalls · Diameter Signaling Controller · Public Safety 9

Transportation - Sector Dynamics Public Safety & Security, Transit and TMS markets are forecasted to reach over ~ US$600 billion by 2021 Fragmented and competitive market. New technologies driving growth in systems and tangible cost benefits / savings Evolving tablet and smart phone technologies replacing traditional Mobile Data Terminals (MDT’s) . LTE networks to provide interoperability across geographies Cloud computing gaining momentum and driving replacement of legacy technology systems in a space traditionally slow to adopt Economic uncertainty and rising fuel costs driving increased ridership in both public and private sectors International political focus on terrorism and natural disasters driving continued investment in transportation and public safety systems 10

Transportation Portfolio Software solutions for Public Safety, Transit and Supply Chain TRANSIT OPERATIONS Fixed Route & Paratransit Scheduling · Dispatch · Workflow & Driver Management · e-Ticketing · Automated Fare Collection COMMUNICATIONS Fixed Route · Paratransit · Operator & Fare IVR PRIVATE TRANSPORTATION Coach and Tour Operations Management PUBLIC SAFETY Emergency Control Center & Dispatch (Police, Fire, Ambulance) · Non-Emergency Patient Transport FLEET & TRANSPORTATION MANAGEMENT Logistics Management · Order Tracking · Telematics · Container and Vehicle Tracking and Monitoring 11

A NNUAL R ESULTS 12

Fiscal Year Results (ending Oct 31) HOSTED & MAINTENANCE TOTAL REVENUE REVENUE $ 343m $176m $325m $166m $ 308m $152m $279m $136m $115m $220m 51% 52% 49% 49% 51% FY 14 FY 15 FY 16 FY 17 FY 18 FY 14 FY 15 FY 16 FY 17 FY 18 ADJUSTED EBITDA DIVIDEND PER SHARE $0.34 ( based on date of record) $1.94 PER SHARE $0.30 $1.73 $0.26 $1.44 $1.30 $0.22 $0.18 $1.02 FY 14 FY 15 FY 16 FY 17 FY 18 FY 14 FY 15 FY 16 FY 17 FY 18 13 Note¹: Compounded annual growth rate FY14 - FY18

Revenue Split - FY 18 REVENUE BREAKDOWN REVENUE BY GEOGRAPHY Hardware 2% Services License US 17% SCANDINAVIA 30% 30% 24% Hosted & APAC/Others Maintenance 6% UK EUROPE 51% 19% 18% CANADA 3% REVENUE BY BUSINESS GROUP Interactive Management Asset Group Management $189m or 55% Group $154m or 45% 14 Note: % rounding applied to charts and tables throughout this corporate presentation

FY 18 15

FY 18 % FY 18 FY 17 Change Revenue $342.8m $325.4m 5.4% Revenue by Segment Interactive Management Group $189.3m $190.7m -0.7% Asset Management Group $153.6m $134.7m 14.0% License, Hosted & Maintenance revenue $276.8m $263.0m 5.2% Adjusted EBITDA ¹ per diluted share $1.94 $1.73 12.1% Adjusted EBITDA¹ $106.0m $94.0m 12.8% Annual dividend - per common share, based on date of record $0.34 $0.30 13.3% Note¹: Adjusted EBITDA: Results from operating activities adjusted for depreciation of PPE and special charges for acquisition related restructuring costs. 16