Cop Coping, Ma Manageme ment and Se Self-Ca Care Du Durin ing a Du a Dual P al Pan andemic ic Katie McBride, Ph.D. Don Rogers, MA, LPP Treasurer of the Kentucky Psychological Association Executive Director and Director of Professional Affairs Kentucky Psychological Association Chief Clinical Officer at New Vista Clinical Psychologist in Private Practice Steven D. Kniffley Jr., PsyD MPA ABPP Eric Russ, Ph.D. Associate Director for the Center for Behavioral Health Past-President of the Kentucky Psychological Association Assistant Professor at Spalding University’s School of Behavioral Health Operations Manager Passport Health Plan Professional Psychology
• COVID-19 • Health of our coworkers and community • Remote work • Work and family life Dual • Economic impact- fundraising? • Racism Pandemic Pandemic • Historical and Structural • Urgent push to address now • Unique impact on people who are Black • Work and workplaces will look different going forward
Katie McBride, Ph.D. Nonprofit leadership in a time of increased stress
Envisioning the Future of Work at New Vista Don Rogers, MA, LPP Treasurer of the Kentucky Psychological Association Chief Clinical Officer at New Vista
Envisioning the Future of Work at New Vista • Within 2-3 days following the COVID -19 related shutdowns New Vista discontinued almost all in-person services and transitioned care to telehealth. • In the four weeks following the shutdowns related to COVId-19, therapy services at New Vista dropped by about 30%. • Within 6 weeks, service volume was restored to pre-COVID-19 levels • Our data suggests that we have retained services to about 90% of the population of individuals we would have serviced in the in-person environment.
• We surveyed over 40 licensed New Vista clinicians who provide direct care in our organization and found the following: • 90% of therapy providers are satisfied with Envisioning telehealth services with 20% of them being “very satisfied.” the Future of • About 90% of therapists anticipate that they will prefer a mixture of telehealth and in-person Work at New services post COVID-19. Vista • 85% of therapists are satisfied with working from home with 34% of them being “very satisfied.” • 90% of therapists anticipate that they will prefer a mixture of work from home and work in-office Post COVID-19
Steven D Kniffley Jr., PsyD, MPA, ABPP HSP
§ Commonplace verbal, behavioral, or environmental MICROAGGRESSIONS indignities, whether intentional or unintentional, that communicates hostile, derogatory, or negative racial slights and insults people of color.
Experience of Exhaustion of Microaggressions Adaptive coping race-related adaptive coping stress
Making the invisible visible • Making the invisible visible offers a corrective experience for the victim of the microaggression as well as makes plain the hidden meaning under the words whether intentional or not. • There are a number of interventions that you can use to make the invisible visible including the following: (1) undermine the metacommunication, (2) make the metacommunication explicit, (3) challenge the stereotype, and (4) ask for clarification. • Undermining metacommunication allows the individual to verbally describe what is happening in a nonthreatening manner. • Making the metacommunication explicit allows the individual to let the perpetrator know directly that they said and behaved in an offensive manner. • Both asking for clarification and challenging the stereotype allows the individual to challenge the perpetrator to consider the impact and meaning of what they said or did.
Disarming the microaggression • Disarming the microaggression provides a more direct strategy to address perpetrators of microaggression by stopping or deflecting the words of behaviors through expressed disagreement, challenging or confrontation. • There are a number of interventions that you can use to disarm the microaggression including the following: (1) expressing disagreement , (2) state values and set limits, (3) describe what you are experiencing out loud, and (4) use non-verbal communication. • Expressing disagreement can stop or deflect the microaggression and provide a sense of control to the individual. • Stating values and set limits , describing the experience out loud , and using non-verbal communication allows the individual to state their disapproval while communicating values and limits that may be consistent with individuals similar to the individual and will give the perpetrator pause in future encounters.
Educating the offender • Educating the offender provides the opportunity to engage in a dialogue with the perpetrator about why what they said or did was offensive and why this is a reflection of their beliefs and values. • There are a number of interventions that you can use to educate the offender including the following: (1) point out commonalities, (2) differentiate between impact and intent, (3) point out how the perpetrators benefit, and (4) promote empathy. • Pointing out commonalities and benefits as well as promoting empathy , can encourage the perpetrator to explore the source of their beliefs and values as well as learning information about culturally different people they can share with others who are their social groups. • Differentiating between impact and intent encourages a conversation about how the perpetrators comments or behaviors were offensive even it wasn’t their intent and to understand the consequences of their actions for culturally different individuals.
Seeking external support • To most effectively cope with and advocate against the experience of microaggressions individual’s will need allies to speak on their behalf in circles they are not in and leverage their privilege for social change. • There are a number of interventions that you can use to seek external support including the following: (1) seeking support through spirituality/religion/community. (2) attend support groups, and (3) foster a sense of community belonging.
The Collective CARE Center
Coping Tools Eric Russ, Ph.D.
What is Stress? > Stress often occurs when demands ( school, work, family ) exceed your resources ( time, financial, psychological )
• Acute stress • Short-term • Chronic stress, • Long term • Feelings of despair/hopelessness Acute vs. • Poverty, racism, family dysfunction, feelings of Chronic helplessness, and/or traumatic early childhood experience (APA, 2011). • Associated with health disparities include perceived discrimination, neighborhood stress, daily stress, family stress, acculturative stress, environmental stress, and maternal stress (Djuric et al, 2010; NIH, 2011).
Talk about it! • Friends • Family • Psychologist • Employee/Coworkers 3 Key Coping Tips! Don’t avoid! • Spend time thinking about difficult situations Make time yourself! • Take care of yourself! • Sleep, Eating, Exercise
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