Consumers’ Choice of Treatment System for Private Water Supplies Gail Walker Water Policy Team Manager Citizens Advice Scotland
Content > A brief overview of CAS and the role of the Water Policy Team > Research Findings > Recommendations
CAS and its role within the water industry Recognised consumer representative body in • Scotland for: Water • Energy • Post • Member of the Scottish Government’s • Outputs Monitoring Group (public supplies) Member of the Rural Provision Working • Group (private supplies)
Research Objectives Considerations and criteria applied by users in • selecting water treatment systems External factors that influenced decision making • Sourcing relevant expertise and delegating • decision making Availability of information on different systems, • and quality of information Maintenance regime •
Research Findings No treatment system in use or maintenance • regime for unregulated supplies Choice criteria delegated largely to ‘on • recommendation’ from LA or contractor and cost Common resources: local plumber, specialist • Issues: poor workmanship, incorrect advice • No process of ‘discover / test / decide / deploy’ • Maintenance varies considerably • Self- treating based on ‘visible water quality issues’ •
Recommendations Improve access to information and support • on connecting to the mains water supply Raise awareness of and improve content of • existing information and support More engagement with supply owners • around water quality testing & risk assessment Review the private water supply grant • Improve support for contractors • Supporting and streamlining the process for • installing boreholes
www.cas.org.uk Produced by Citizens Advice Scotland [DATE] Scottish charity SCO 16637 and company limited by guarantee 89892
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