Consumer and Veterans Services Insert picture Services Overview here • Veterans Services supports all Veteran’s activities within Hillsborough County. Our accredited officers connect military members to earned VA benefits. • Five locations: Veteran Resource Center, Pauls Drive, Southshore, VAMC James Haley, and VA Outpatient Clinic SOHI • Consumer Protection Services investigates complaints involving fraud or unfair /deceptive business practices. • Vehicle for Hire and regulatory compliance promotes public safety through the enforcement of local ordinances and state statutes.
Our ur Value t e to o Hillsbor boroug ough Coun County • Economic impact of $519 million annually in VA compensation • Consumer Protection returned $756 thousand to consumers • Significant social impact on the community • Regulatory Compliance enforces BOCC ordinances • Coordinate with law enforcement to ensure public safety and safe transportation by regulating the Towing/Taxi industry • 2019 Veterans Memorial Park recognized as a regional destination • Veterans Memorial Park 100 events and 89 thousand visitors annually • Educational outreach to the community • Client assistance through successful claim resolution • Increased quality of care for an aging population • Safeguarding seniors financials • New 8,000 sq. ft. Veteran Resource Center • 14 Historic War Memorials • Veterans Memorial Committee planning Military Learning Center 2
100,000 10,000 20,000 30,000 40,000 50,000 60,000 70,000 80,000 90,000 - Hillsborough 94,842 Duval 90,687 Pinellas 84,097 FY 18 Browad 78,128 Veteran Population Palm Beach 75,356 https://www.va.gov/vetdata/Expenditures.asp Duval 98,861 Hillsborough 94,474 Pinellas 89,331 FY 14 Browad 86,935 3 Palm Beach 81,782
Veterans Economic Impact Expenditures in 000's $549,344 $519,242 $520,000 $471,146 $420,000 $362,178 $343,026 $334,842 $320,000 $297,977 $268,544 $216,719 $212,719 $220,000 $117,769 $120,000 $90,358 $77,584 $44,412 $41,592 $20,000 Compensation & Pension Medical Care Education & Vocational Rehabilitation/ Employment HILLSBOROUGH PINELLAS BREVARD DUVAL BROWARD https://www.va.gov/vetdata/Expenditures.asp
Helping Our Clients Navigate Complex Systems “ The information will make a huge difference in my life and those in my sphere of influence. I now know where to go and what to do to protect my family.” – Outreach event at Robert Saunders Library “We didn’t have a clue how to handle this problem and get a resolution. The best decision we made was to contact Ms. Anderson. She got the problem solved and we couldn’t be happier.” $1,600 returned – Sept. 2018
FY 19 19 Key S y Sus ustai ainab ability & & Performan ance M Metrics Veteran Services Veterans Services Consumer Protection Veterans Memorial Park • • • 37,000 client touch points 26,000 client touch points 89,000 Visitors • • • $519 million in economic impact $756 thousand in economic 100 Events • • Cost of service was $19.13 recovery Cost of service was $4.03 • Cost of service was $24.40 6
FY1 Y19 K Key Sus Sustainability & Per erformance M ce Metrics Info Graphics False Alarm Program Citizen Board Support Vehicle For Hire • • • Saves HCSO Resources 5,109 cases processed 3,728 client contacts • • 22,441 cases processed • Generated $1.6 million in revenue Generated $396,985 Revenue • • • Generated $1.1 million in ROI is $254.44 per case Unit cost of service $78.21 revenue • ROI is $41.35 per case 7
FY1 Y19 K Key Sus Sustainability & Per erformance M ce Metrics CVS achieved a 97% overall customer satisfaction rating, surpassing the annual goal of 90%. Provided 183,018 unit levels of service with a department ROI of $14.75 per unit level of service 8
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