8/28/2020 Texas Veterans Commission Fund for Veterans’ Assistance 2020-2021 Quarterly Outcome Reporting General Assistance Grants · Veterans Mental Health Grants Housing 4 Texas Heroes Grants · Veterans Treatment Court Grants Veterans County Service Officer Funding 1 Purpose To publish new quarterly reporting requirements for key performance indicators (KPIs), and customer satisfaction surveys beginning first quarter, grant period 2020-2021. Agenda 1. Review: Current Quarterly Reporting Requirements 2. Additional (New) Quarterly Reporting Requirements 3. Customer Satisfaction Surveys 2 2 1
8/28/2020 Current Quarterly Progress (Performance) Reports - GovGrants Programmed in GovGrants Grantees report # unduplicated beneficiaries served during the quarter • Veterans • Dependents • Surviving Spouses Per 2020 ‐ 2021 RFAs, Quarterly Progress Reports are due in GovGrants by October 15th, January15th, April 15 th , July 15 th for the awarded grant period 3 3 Current County Level Progress Report (CLPR) - GovGrants 4 4 2
8/28/2020 Additional (New) Quarterly Reporting Requirements 5 5 Quarterly Outcome Reports – Grant Program KPIs KPIs designed to help measure outcomes (value/benefit) of grant programs • Grantees may have to adapt their current data/metric capturing processes • Accurate reporting is key – trends will inform improvements to grant service categories and perhaps funding distribution across grant programs Excel File Format available for download from TVC/FVA website on 8/28/2020 th deadline Oct 7 th Online report will be available on 9/25/2020 in support of Oct deadline 6 6 3
8/28/2020 Excel File Format Available 8/28/20 7 7 KPI Questions – Excel File Format 8 8 4
8/28/2020 KPI Questions: Cost/Benefit = Outcome For some KPIs, a follow up question regarding use of TVC grant funding is required All Service Categories include KPI questions that reflect how the beneficiary reports the impact of Grantees must receiving services. This will require Grantees to engage report referral their clients when services actions, and are complete (or within a follow ‐ up to time period following referral actions services) to collect these attitudinal inputs. 9 9 Online Form Available 9/25/20 10 10 5
8/28/2020 Online Report Instructions: 1. Numerical Responses 2. Zero (0) instead of N/A October 7 th (8 days prior to 3. GovGrant Progress Report due date) 11 11 Page 1 11 different online forms 1. Select one of these service category forms to begin the report. 2. Submit one report for each There are 4 pages for each grant awarded to your service category form. organization, by the service category awarded Page 1: Grantee information Total unduplicated clients served for the quarter Pages 1, 3, and 4 are the same for all service categories. Page 2 is unique for each of the 11 online forms. 12 12 6
8/28/2020 Page 1 Example Form navigation buttons at bottom 13 13 Page 2 Form navigation 14 14 7
8/28/2020 Page 2 Example When entering funding amounts, enter numbers and decimals only. The form will not allow dollar symbols “$” or commas “,” 15 15 Page 2 Example When entering funding amounts, enter numbers and decimals only. The form will not allow dollar symbols “$” or commas “,” 16 16 8
8/28/2020 Page 2 Example Form navigation 17 17 Page 3 Grantees can provide up to 3 additional KPIs tracked by their organization that show the cost/benefit of their services as it relates to their overall project goals. Measured data responses for self ‐ defined KPIs entered immediately below. 18 Form navigation 18 9
8/28/2020 Page 4 Submit when complete 19 19 Excel File Format & Online Form 20 20 10
8/28/2020 2020-2021 Grant Period Report Schedule 21 21 Customer Satisfaction Surveys 22 22 11
8/28/2020 Beginning in September 2020 Customer Satisfaction Surveys • Grantee Surveys will be provided by TVC’s Communications and Outreach Department. • Beneficiary Surveys will be administered by FVA Communications Coordinator and Operations Manager 23 23 Grantee Survey (DRAFT) 24 24 12
8/28/2020 GovGrants Exit Survey (DRAFT) 25 25 GA and H4TXH Beneficiary Survey (DRAFT) 26 26 13
8/28/2020 Next Webinar – 2021-2022 RFA Wednesday, September 2, 2020 27 27 Thank You Questions? Email: grants@TVC.Texas.gov 28 28 14
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