� ')%).R,+)&A42/)/&#L&/$AA#.%_,RA3)R)+%2%,#+ � ')-)3#A&XK*&.)E2.5,+E&.#3)/&`&.)/A#+/,",3,%,)/ Project Requirements MEMORANDUM OF UNDERSTANDING Project requirements for Global IT: Fuqua Phase 1 OFFICE OF INFORMATION TECHNOLOGY AND THE FUQUA SCHOOL OF BUSINESS Contents GLOBAL IT: FUQUA SCHOOL OF BUSINESS !"#$%&'("%)*+"%,%-'.(/#"(01#231(456(7*)*3(!83.%(9:::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::9 PHASE 1 May 11, 2009 9: 4-'"#;*&'+#-('#("%)*+"%,%-'.::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::< <: 0%-%"31(="#$%&'(+-/#",3'+#-:::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::> As outlined in the Phase One Requirements Document, dated May 11, 2009, Fuqua will have primary responsibility for the following areas in the Cross-Continent MBA program ?: !"#@"3,(A3&B@"#*-;::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::C launch scheduled for August 2009 >: D3";E3"%(F%)*+"%,%-'. :::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::G • Hardware C: H#/'E3"%(F%)*+"%,%-'.::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::G • Software • Learning platform G: I%3"-+-@(!13'/#",(F%)*+"%,%-'.:::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::G • Web services J: K;,+-+.'"3'+L%(K==1+&3'+#-(F%)*+"%,%-'.::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::G • Student, faculty, and staff support M: 5%1%=8#-N(F%)*+"%,%-'. ::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::M • WAN and LAN (to and within hotel sites) O: P%2(H%"L+&%.(F%)*+"%,%-'.:::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::O OIT will provide support in the following areas: 9Q: K*;+#RS+.*31(F%)*+"%,%-'. ::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::O • Administrative applications : OIT will communicate scheduled maintenance windows to Fuqua IT and administrative application users. 99: H'*;%-'R73&*1'NRH'3//(F%)*+"%,%-'.:::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::9Q • Telephony: OIT will provide cell phone provider recommendations to staff and 9<: T%'E#"BRK"&8+'%&'*"%(F%)*+"%,%-'. :::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::9Q faculty at Fuqua global sites. 9?: U-V0#+-@(H*==#"'RW3+-'%-3-&%(F%)*+"%,%-'.:::::::::::::::::::::::::::::::::::::::::::::::::::::::::9Q • Audio/Visual support : OIT will work with Fuqua to identify and implement tools to meet the audio/visual needs of Fuqua global programs. 9>: F+.B(3..%..,%-' ::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::9< • Remote software management tools: OIT will work with Fuqua to identify and 9C: U=%-(+'%,. ::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::9? implement tools to enable remote software management for globally located 9G: 45(!13--+-@(/#"(<Q9QV<Q99(3-;(A%N#-;::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::9? machines. K;;%-;*,(K6(X#&*,%-'(K*;+%-&% ::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::: 9> In all cases, whether Fuqua or OIT has primary responsibility, both organizations will K;;%-;*,(A6(YYWAK(<QQOV9Q(K&3;%,+&(Y31%-;3" :::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::: 9C collaborate in the provision of services and technology tools. Where Fuqua has primary
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The Duke Digital Media Ecosystem
The Duke Digital Media Ecosystem Collaborate
The Duke Digital Media Ecosystem Collaborate Create
The Duke Digital Media Ecosystem Collaborate Transcode Create
Collaborate Create The Duke Digital Media Ecosystem Transcode Store/Retrieve
Collaborate Create The Duke Digital Media Ecosystem Transcode Store/Retrieve Deliver
“First Mile” Room A/V Collaborate Create The Duke Digital Media Ecosystem Transcode Store/Retrieve Deliver
Collaborate
Collaborate
Collaborate audio conferencing
Collaborate audio conferencing
Collaborate audio conferencing
Collaborate audio conferencing
Collaborate audio conferencing audio/video/chat
Collaborate audio conferencing audio/video/chat
Collaborate audio conferencing audio/video/chat
Collaborate audio conferencing audio/video/chat
Collaborate audio conferencing audio/video/chat
Collaborate audio conferencing audio/video/chat
Collaborate audio conferencing audio/video/chat web collaboration
Collaborate audio conferencing audio/video/chat web collaboration
Collaborate audio conferencing audio/video/chat web collaboration
Collaborate audio conferencing audio/video/chat web collaboration
Collaborate audio conferencing audio/video/chat web collaboration
Collaborate audio conferencing audio/video/chat web collaboration video conferencing
Collaborate audio conferencing audio/video/chat web collaboration video conferencing
Collaborate audio conferencing audio/video/chat web collaboration video conferencing
Collaborate audio conferencing audio/video/chat web collaboration video conferencing
Collaborate audio conferencing audio/video/chat web collaboration video conferencing
Collaborate audio conferencing audio/video/chat web collaboration video conferencing TelePresence
Collaborate audio conferencing audio/video/chat web collaboration video conferencing TelePresence
Collaboration options Category What’s It Called? What Does It Do? How Much? How Do I Get It? Benefits Challenges Speak with up to 75 people via Visit the OIT website for more Voice Conference Premiere Global $.04/min/caller Simple to use, support available It is a for fee service an 800 telephone number info Speak with up to 150 people via Visit the Instant Conference web No support available, long Voice Conference Instant Conference Free Simple to use, free a toll telephone number site for more info distance call charges apply Text chat with 1 or multiple Visit the OIT website for more Mac, Windows & LINUX Text Chat Jabber Free No audio or video capabilities people info support; free Can access Jabber or other Macs Pre-installed on all Macs or get Free, good quality audio and Text Chat, Voice, Video iChat Free Mac only adding voice and video update video, can access jabber Communicate with audio and Free, good quality audio and Can’t have multiple people Text Chat, Voice, Video Skype Free Visit their website. video with one other person video, Mac/Win/Linux conference Text Chat, Voice*, Video, Screen/ Collaborate with up to 3 people/ Sign up for a free Acrobat Great collaboration tool, Mac/ Only 3 people at a time, no Adobe Connect Now Free Document Sharing locations Buzzword Account Win/LINUX phone support Text Chat, Voice*, Video, Screen/ Collaborate with up to 100 $150 per year per meeting host, Visit the OIT website for more Same as above with more Cost, training required, poor Adobe Connect Document Sharing people/locations participants free info participants & phone support VOIP/video qualility Very high quality video and Cost varies from $100-$200/hour. Available from Kinkos or contact Called “codecs” from Tandberg, Very high quality audio and Requires specialized hardware/ Video Conferencing audio communications from May be free if utilizing Duke OIT ITS to see if there are Polycom, Lifesize and others video communications software and could be expensive location to location system available sites on campus Contact OIT ITS to find out Folks on other end must have Provides immersive Significant investment in both Most collaborative way to work TelePresence Cisco TelePresnce about available resources at similar configured equipment collaboration experience equipment and facilities with remote participants Duke and facilities *It is recommended for multiple speaker web conferences, use one of the telephone voice conference services for the audio portion of your Adobe Connect or Adobe Connect Now meetings. If you want to use computer audio (VOIP), you must have specific hardware (headsets, etc) and follow the instructions for a successful meeting.
Collaboration options Category What’s It Called? What Does It Do? How Much? How Do I Get It? Benefits Challenges Speak with up to 75 people via Visit the OIT website for more Voice Conference Premiere Global $.04/min/caller Simple to use, support available It is a for fee service an 800 telephone number info Speak with up to 150 people via Visit the Instant Conference web No support available, long Voice Conference Instant Conference Free Simple to use, free a toll telephone number site for more info distance call charges apply Text chat with 1 or multiple Visit the OIT website for more Mac, Windows & LINUX Text Chat Jabber Free No audio or video capabilities people info support; free Can access Jabber or other Macs Pre-installed on all Macs or get Free, good quality audio and Text Chat, Voice, Video iChat Free Mac only adding voice and video update video, can access jabber Communicate with audio and Free, good quality audio and Can’t have multiple people Text Chat, Voice, Video Skype Free Visit their website. video with one other person video, Mac/Win/Linux conference Text Chat, Voice*, Video, Screen/ Collaborate with up to 3 people/ Sign up for a free Acrobat Great collaboration tool, Mac/ Only 3 people at a time, no Adobe Connect Now Free Document Sharing locations Buzzword Account Win/LINUX phone support Text Chat, Voice*, Video, Screen/ Collaborate with up to 100 $150 per year per meeting host, Visit the OIT website for more Same as above with more Cost, training required, poor Adobe Connect Document Sharing people/locations participants free info participants & phone support VOIP/video qualility Very high quality video and Cost varies from $100-$200/hour. Available from Kinkos or contact Called “codecs” from Tandberg, Very high quality audio and Requires specialized hardware/ Video Conferencing audio communications from May be free if utilizing Duke OIT ITS to see if there are Polycom, Lifesize and others video communications software and could be expensive location to location system available sites on campus Contact OIT ITS to find out Folks on other end must have Provides immersive Significant investment in both Most collaborative way to work TelePresence Cisco TelePresnce about available resources at similar configured equipment collaboration experience equipment and facilities with remote participants Duke and facilities *It is recommended for multiple speaker web conferences, use one of the telephone voice conference services for the audio portion of your Adobe Connect or Adobe Connect Now meetings. If you want to use computer audio (VOIP), you must have specific hardware (headsets, etc) and follow the instructions for a successful meeting.
Collaboration options Category What’s It Called? What Does It Do? How Much? How Do I Get It? Benefits Challenges Speak with up to 75 people via Visit the OIT website for more Voice Conference Premiere Global $.04/min/caller Simple to use, support available It is a for fee service an 800 telephone number info Speak with up to 150 people via Visit the Instant Conference web No support available, long Voice Conference Instant Conference Free Simple to use, free a toll telephone number site for more info distance call charges apply Text chat with 1 or multiple Visit the OIT website for more Mac, Windows & LINUX Text Chat Jabber Free No audio or video capabilities people info support; free Can access Jabber or other Macs Pre-installed on all Macs or get Free, good quality audio and Text Chat, Voice, Video iChat Free Mac only adding voice and video update video, can access jabber Communicate with audio and Free, good quality audio and Can’t have multiple people Text Chat, Voice, Video Skype Free Visit their website. video with one other person video, Mac/Win/Linux conference Text Chat, Voice*, Video, Screen/ Collaborate with up to 3 people/ Sign up for a free Acrobat Great collaboration tool, Mac/ Only 3 people at a time, no Adobe Connect Now Free Document Sharing locations Buzzword Account Win/LINUX phone support Text Chat, Voice*, Video, Screen/ Collaborate with up to 100 $150 per year per meeting host, Visit the OIT website for more Same as above with more Cost, training required, poor Adobe Connect Document Sharing people/locations participants free info participants & phone support VOIP/video qualility Very high quality video and Cost varies from $100-$200/hour. Available from Kinkos or contact Called “codecs” from Tandberg, Very high quality audio and Requires specialized hardware/ Video Conferencing audio communications from May be free if utilizing Duke OIT ITS to see if there are Polycom, Lifesize and others video communications software and could be expensive location to location system available sites on campus Contact OIT ITS to find out Folks on other end must have Provides immersive Significant investment in both Most collaborative way to work TelePresence Cisco TelePresnce about available resources at similar configured equipment collaboration experience equipment and facilities with remote participants Duke and facilities *It is recommended for multiple speaker web conferences, use one of the telephone voice conference services for the audio portion of your Adobe Connect or Adobe Connect Now meetings. If you want to use computer audio (VOIP), you must have specific hardware (headsets, etc) and follow the instructions for a successful meeting.
Collaboration options Category What’s It Called? What Does It Do? How Much? How Do I Get It? Benefits Challenges Speak with up to 75 people via Visit the OIT website for more Voice Conference Premiere Global $.04/min/caller Simple to use, support available It is a for fee service an 800 telephone number info Speak with up to 150 people via Visit the Instant Conference web No support available, long Voice Conference Instant Conference Free Simple to use, free a toll telephone number site for more info distance call charges apply Text chat with 1 or multiple Visit the OIT website for more Mac, Windows & LINUX Text Chat Jabber Free No audio or video capabilities people info support; free Can access Jabber or other Macs Pre-installed on all Macs or get Free, good quality audio and Text Chat, Voice, Video iChat Free Mac only adding voice and video update video, can access jabber Communicate with audio and Free, good quality audio and Can’t have multiple people Text Chat, Voice, Video Skype Free Visit their website. video with one other person video, Mac/Win/Linux conference Text Chat, Voice*, Video, Screen/ Collaborate with up to 3 people/ Sign up for a free Acrobat Great collaboration tool, Mac/ Only 3 people at a time, no Adobe Connect Now Free Document Sharing locations Buzzword Account Win/LINUX phone support Text Chat, Voice*, Video, Screen/ Collaborate with up to 100 $150 per year per meeting host, Visit the OIT website for more Same as above with more Cost, training required, poor Adobe Connect Document Sharing people/locations participants free info participants & phone support VOIP/video qualility Very high quality video and Cost varies from $100-$200/hour. Available from Kinkos or contact Called “codecs” from Tandberg, Very high quality audio and Requires specialized hardware/ Video Conferencing audio communications from May be free if utilizing Duke OIT ITS to see if there are Polycom, Lifesize and others video communications software and could be expensive location to location system available sites on campus Contact OIT ITS to find out Folks on other end must have Provides immersive Significant investment in both Most collaborative way to work TelePresence Cisco TelePresnce about available resources at similar configured equipment collaboration experience equipment and facilities with remote participants Duke and facilities *It is recommended for multiple speaker web conferences, use one of the telephone voice conference services for the audio portion of your Adobe Connect or Adobe Connect Now meetings. If you want to use computer audio (VOIP), you must have specific hardware (headsets, etc) and follow the instructions for a successful meeting.
Collaboration options Category What’s It Called? What Does It Do? How Much? How Do I Get It? Benefits Challenges Speak with up to 75 people via Visit the OIT website for more Voice Conference Premiere Global $.04/min/caller Simple to use, support available It is a for fee service an 800 telephone number info Speak with up to 150 people via Visit the Instant Conference web No support available, long Voice Conference Instant Conference Free Simple to use, free a toll telephone number site for more info distance call charges apply Text chat with 1 or multiple Visit the OIT website for more Mac, Windows & LINUX Text Chat Jabber Free No audio or video capabilities people info support; free Can access Jabber or other Macs Pre-installed on all Macs or get Free, good quality audio and Text Chat, Voice, Video iChat Free Mac only adding voice and video update video, can access jabber Communicate with audio and Free, good quality audio and Can’t have multiple people Text Chat, Voice, Video Skype Free Visit their website. video with one other person video, Mac/Win/Linux conference Text Chat, Voice*, Video, Screen/ Collaborate with up to 3 people/ Sign up for a free Acrobat Great collaboration tool, Mac/ Only 3 people at a time, no Adobe Connect Now Free Document Sharing locations Buzzword Account Win/LINUX phone support Text Chat, Voice*, Video, Screen/ Collaborate with up to 100 $150 per year per meeting host, Visit the OIT website for more Same as above with more Cost, training required, poor Adobe Connect Document Sharing people/locations participants free info participants & phone support VOIP/video qualility Very high quality video and Cost varies from $100-$200/hour. Available from Kinkos or contact Called “codecs” from Tandberg, Very high quality audio and Requires specialized hardware/ Video Conferencing audio communications from May be free if utilizing Duke OIT ITS to see if there are Polycom, Lifesize and others video communications software and could be expensive location to location system available sites on campus Contact OIT ITS to find out Folks on other end must have Provides immersive Significant investment in both Most collaborative way to work TelePresence Cisco TelePresnce about available resources at similar configured equipment collaboration experience equipment and facilities with remote participants Duke and facilities *It is recommended for multiple speaker web conferences, use one of the telephone voice conference services for the audio portion of your Adobe Connect or Adobe Connect Now meetings. If you want to use computer audio (VOIP), you must have specific hardware (headsets, etc) and follow the instructions for a successful meeting.
Collaboration options Category What’s It Called? What Does It Do? How Much? How Do I Get It? Benefits Challenges Speak with up to 75 people via Visit the OIT website for more Voice Conference Premiere Global $.04/min/caller Simple to use, support available It is a for fee service an 800 telephone number info Speak with up to 150 people via Visit the Instant Conference web No support available, long Voice Conference Instant Conference Free Simple to use, free a toll telephone number site for more info distance call charges apply Text chat with 1 or multiple Visit the OIT website for more Mac, Windows & LINUX Text Chat Jabber Free No audio or video capabilities people info support; free Can access Jabber or other Macs Pre-installed on all Macs or get Free, good quality audio and Text Chat, Voice, Video iChat Free Mac only adding voice and video update video, can access jabber Communicate with audio and Free, good quality audio and Can’t have multiple people Text Chat, Voice, Video Skype Free Visit their website. video with one other person video, Mac/Win/Linux conference Text Chat, Voice*, Video, Screen/ Collaborate with up to 3 people/ Sign up for a free Acrobat Great collaboration tool, Mac/ Only 3 people at a time, no Adobe Connect Now Free Document Sharing locations Buzzword Account Win/LINUX phone support Text Chat, Voice*, Video, Screen/ Collaborate with up to 100 $150 per year per meeting host, Visit the OIT website for more Same as above with more Cost, training required, poor Adobe Connect Document Sharing people/locations participants free info participants & phone support VOIP/video qualility Very high quality video and Cost varies from $100-$200/hour. Available from Kinkos or contact Called “codecs” from Tandberg, Very high quality audio and Requires specialized hardware/ Video Conferencing audio communications from May be free if utilizing Duke OIT ITS to see if there are Polycom, Lifesize and others video communications software and could be expensive location to location system available sites on campus Contact OIT ITS to find out Folks on other end must have Provides immersive Significant investment in both Most collaborative way to work TelePresence Cisco TelePresnce about available resources at similar configured equipment collaboration experience equipment and facilities with remote participants Duke and facilities *It is recommended for multiple speaker web conferences, use one of the telephone voice conference services for the audio portion of your Adobe Connect or Adobe Connect Now meetings. If you want to use computer audio (VOIP), you must have specific hardware (headsets, etc) and follow the instructions for a successful meeting.
Collaboration options Category What’s It Called? What Does It Do? How Much? How Do I Get It? Benefits Challenges Speak with up to 75 people via Visit the OIT website for more Voice Conference Premiere Global $.04/min/caller Simple to use, support available It is a for fee service an 800 telephone number info Speak with up to 150 people via Visit the Instant Conference web No support available, long Voice Conference Instant Conference Free Simple to use, free a toll telephone number site for more info distance call charges apply Text chat with 1 or multiple Visit the OIT website for more Mac, Windows & LINUX Text Chat Jabber Free No audio or video capabilities people info support; free Can access Jabber or other Macs Pre-installed on all Macs or get Free, good quality audio and Text Chat, Voice, Video iChat Free Mac only adding voice and video update video, can access jabber Communicate with audio and Free, good quality audio and Can’t have multiple people Text Chat, Voice, Video Skype Free Visit their website. video with one other person video, Mac/Win/Linux conference Text Chat, Voice*, Video, Screen/ Collaborate with up to 3 people/ Sign up for a free Acrobat Great collaboration tool, Mac/ Only 3 people at a time, no Adobe Connect Now Free Document Sharing locations Buzzword Account Win/LINUX phone support Text Chat, Voice*, Video, Screen/ Collaborate with up to 100 $150 per year per meeting host, Visit the OIT website for more Same as above with more Cost, training required, poor Adobe Connect Document Sharing people/locations participants free info participants & phone support VOIP/video qualility Very high quality video and Cost varies from $100-$200/hour. Available from Kinkos or contact Called “codecs” from Tandberg, Very high quality audio and Requires specialized hardware/ Video Conferencing audio communications from May be free if utilizing Duke OIT ITS to see if there are Polycom, Lifesize and others video communications software and could be expensive location to location system available sites on campus Contact OIT ITS to find out Folks on other end must have Provides immersive Significant investment in both Most collaborative way to work TelePresence Cisco TelePresnce about available resources at similar configured equipment collaboration experience equipment and facilities with remote participants Duke and facilities *It is recommended for multiple speaker web conferences, use one of the telephone voice conference services for the audio portion of your Adobe Connect or Adobe Connect Now meetings. If you want to use computer audio (VOIP), you must have specific hardware (headsets, etc) and follow the instructions for a successful meeting.
Collaboration options Category What’s It Called? What Does It Do? How Much? How Do I Get It? Benefits Challenges Speak with up to 75 people via Visit the OIT website for more Voice Conference Premiere Global $.04/min/caller Simple to use, support available It is a for fee service an 800 telephone number info Speak with up to 150 people via Visit the Instant Conference web No support available, long Voice Conference Instant Conference Free Simple to use, free a toll telephone number site for more info distance call charges apply Text chat with 1 or multiple Visit the OIT website for more Mac, Windows & LINUX Text Chat Jabber Free No audio or video capabilities people info support; free Can access Jabber or other Macs Pre-installed on all Macs or get Free, good quality audio and Text Chat, Voice, Video iChat Free Mac only adding voice and video update video, can access jabber Communicate with audio and Free, good quality audio and Can’t have multiple people Text Chat, Voice, Video Skype Free Visit their website. video with one other person video, Mac/Win/Linux conference Text Chat, Voice*, Video, Screen/ Collaborate with up to 3 people/ Sign up for a free Acrobat Great collaboration tool, Mac/ Only 3 people at a time, no Adobe Connect Now Free Document Sharing locations Buzzword Account Win/LINUX phone support Text Chat, Voice*, Video, Screen/ Collaborate with up to 100 $150 per year per meeting host, Visit the OIT website for more Same as above with more Cost, training required, poor Adobe Connect Document Sharing people/locations participants free info participants & phone support VOIP/video qualility Very high quality video and Cost varies from $100-$200/hour. Available from Kinkos or contact Called “codecs” from Tandberg, Very high quality audio and Requires specialized hardware/ Video Conferencing audio communications from May be free if utilizing Duke OIT ITS to see if there are Polycom, Lifesize and others video communications software and could be expensive location to location system available sites on campus Contact OIT ITS to find out Folks on other end must have Provides immersive Significant investment in both Most collaborative way to work TelePresence Cisco TelePresnce about available resources at similar configured equipment collaboration experience equipment and facilities with remote participants Duke and facilities *It is recommended for multiple speaker web conferences, use one of the telephone voice conference services for the audio portion of your Adobe Connect or Adobe Connect Now meetings. If you want to use computer audio (VOIP), you must have specific hardware (headsets, etc) and follow the instructions for a successful meeting.
Collaboration options Category What’s It Called? What Does It Do? How Much? How Do I Get It? Benefits Challenges Speak with up to 75 people via Visit the OIT website for more Voice Conference Premiere Global $.04/min/caller Simple to use, support available It is a for fee service an 800 telephone number info Speak with up to 150 people via Visit the Instant Conference web No support available, long Voice Conference Instant Conference Free Simple to use, free a toll telephone number site for more info distance call charges apply Text chat with 1 or multiple Visit the OIT website for more Mac, Windows & LINUX Text Chat Jabber Free No audio or video capabilities people info support; free Can access Jabber or other Macs Pre-installed on all Macs or get Free, good quality audio and Text Chat, Voice, Video iChat Free Mac only adding voice and video update video, can access jabber Communicate with audio and Free, good quality audio and Can’t have multiple people Text Chat, Voice, Video Skype Free Visit their website. video with one other person video, Mac/Win/Linux conference Text Chat, Voice*, Video, Screen/ Collaborate with up to 3 people/ Sign up for a free Acrobat Great collaboration tool, Mac/ Only 3 people at a time, no Adobe Connect Now Free Document Sharing locations Buzzword Account Win/LINUX phone support Text Chat, Voice*, Video, Screen/ Collaborate with up to 100 $150 per year per meeting host, Visit the OIT website for more Same as above with more Cost, training required, poor Adobe Connect Document Sharing people/locations participants free info participants & phone support VOIP/video qualility Very high quality video and Cost varies from $100-$200/hour. Available from Kinkos or contact Called “codecs” from Tandberg, Very high quality audio and Requires specialized hardware/ Video Conferencing audio communications from May be free if utilizing Duke OIT ITS to see if there are Polycom, Lifesize and others video communications software and could be expensive location to location system available sites on campus Contact OIT ITS to find out Folks on other end must have Provides immersive Significant investment in both Most collaborative way to work TelePresence Cisco TelePresnce about available resources at similar configured equipment collaboration experience equipment and facilities with remote participants Duke and facilities *It is recommended for multiple speaker web conferences, use one of the telephone voice conference services for the audio portion of your Adobe Connect or Adobe Connect Now meetings. If you want to use computer audio (VOIP), you must have specific hardware (headsets, etc) and follow the instructions for a successful meeting.
Collaboration options Category What’s It Called? What Does It Do? How Much? How Do I Get It? Benefits Challenges Speak with up to 75 people via Visit the OIT website for more Voice Conference Premiere Global $.04/min/caller Simple to use, support available It is a for fee service an 800 telephone number info Speak with up to 150 people via Visit the Instant Conference web No support available, long Voice Conference Instant Conference Free Simple to use, free a toll telephone number site for more info distance call charges apply Text chat with 1 or multiple Visit the OIT website for more Mac, Windows & LINUX Text Chat Jabber Free No audio or video capabilities people info support; free Can access Jabber or other Macs Pre-installed on all Macs or get Free, good quality audio and Text Chat, Voice, Video iChat Free Mac only adding voice and video update video, can access jabber Communicate with audio and Free, good quality audio and Can’t have multiple people Text Chat, Voice, Video Skype Free Visit their website. video with one other person video, Mac/Win/Linux conference Text Chat, Voice*, Video, Screen/ Collaborate with up to 3 people/ Sign up for a free Acrobat Great collaboration tool, Mac/ Only 3 people at a time, no Adobe Connect Now Free Document Sharing locations Buzzword Account Win/LINUX phone support Text Chat, Voice*, Video, Screen/ Collaborate with up to 100 $150 per year per meeting host, Visit the OIT website for more Same as above with more Cost, training required, poor Adobe Connect Document Sharing people/locations participants free info participants & phone support VOIP/video qualility Very high quality video and Cost varies from $100-$200/hour. Available from Kinkos or contact Called “codecs” from Tandberg, Very high quality audio and Requires specialized hardware/ Video Conferencing audio communications from May be free if utilizing Duke OIT ITS to see if there are Polycom, Lifesize and others video communications software and could be expensive location to location system available sites on campus Contact OIT ITS to find out Folks on other end must have Provides immersive Significant investment in both Most collaborative way to work TelePresence Cisco TelePresnce about available resources at similar configured equipment collaboration experience equipment and facilities with remote participants Duke and facilities *It is recommended for multiple speaker web conferences, use one of the telephone voice conference services for the audio portion of your Adobe Connect or Adobe Connect Now meetings. If you want to use computer audio (VOIP), you must have specific hardware (headsets, etc) and follow the instructions for a successful meeting.
Collaboration options Category What’s It Called? What Does It Do? How Much? How Do I Get It? Benefits Challenges Speak with up to 75 people via Visit the OIT website for more Voice Conference Premiere Global $.04/min/caller Simple to use, support available It is a for fee service an 800 telephone number info Speak with up to 150 people via Visit the Instant Conference web No support available, long Voice Conference Instant Conference Free Simple to use, free a toll telephone number site for more info distance call charges apply Text chat with 1 or multiple Visit the OIT website for more Mac, Windows & LINUX Text Chat Jabber Free No audio or video capabilities people info support; free Can access Jabber or other Macs Pre-installed on all Macs or get Free, good quality audio and Text Chat, Voice, Video iChat Free Mac only adding voice and video update video, can access jabber Communicate with audio and Free, good quality audio and Can’t have multiple people Text Chat, Voice, Video Skype Free Visit their website. video with one other person video, Mac/Win/Linux conference Text Chat, Voice*, Video, Screen/ Collaborate with up to 3 people/ Sign up for a free Acrobat Great collaboration tool, Mac/ Only 3 people at a time, no Adobe Connect Now Free Document Sharing locations Buzzword Account Win/LINUX phone support Text Chat, Voice*, Video, Screen/ Collaborate with up to 100 $150 per year per meeting host, Visit the OIT website for more Same as above with more Cost, training required, poor Adobe Connect Document Sharing people/locations participants free info participants & phone support VOIP/video qualility Very high quality video and Cost varies from $100-$200/hour. Available from Kinkos or contact Called “codecs” from Tandberg, Very high quality audio and Requires specialized hardware/ Video Conferencing audio communications from May be free if utilizing Duke OIT ITS to see if there are Polycom, Lifesize and others video communications software and could be expensive location to location system available sites on campus Contact OIT ITS to find out Folks on other end must have Provides immersive Significant investment in both Most collaborative way to work TelePresence Cisco TelePresnce about available resources at similar configured equipment collaboration experience equipment and facilities with remote participants Duke and facilities *It is recommended for multiple speaker web conferences, use one of the telephone voice conference services for the audio portion of your Adobe Connect or Adobe Connect Now meetings. If you want to use computer audio (VOIP), you must have specific hardware (headsets, etc) and follow the instructions for a successful meeting.
Collaboration options Category What’s It Called? What Does It Do? How Much? How Do I Get It? Benefits Challenges Speak with up to 75 people via Visit the OIT website for more Voice Conference Premiere Global $.04/min/caller Simple to use, support available It is a for fee service an 800 telephone number info Speak with up to 150 people via Visit the Instant Conference web No support available, long Voice Conference Instant Conference Free Simple to use, free a toll telephone number site for more info distance call charges apply Text chat with 1 or multiple Visit the OIT website for more Mac, Windows & LINUX Text Chat Jabber Free No audio or video capabilities people info support; free Can access Jabber or other Macs Pre-installed on all Macs or get Free, good quality audio and Text Chat, Voice, Video iChat Free Mac only adding voice and video update video, can access jabber Communicate with audio and Free, good quality audio and Can’t have multiple people Text Chat, Voice, Video Skype Free Visit their website. video with one other person video, Mac/Win/Linux conference Text Chat, Voice*, Video, Screen/ Collaborate with up to 3 people/ Sign up for a free Acrobat Great collaboration tool, Mac/ Only 3 people at a time, no Adobe Connect Now Free Document Sharing locations Buzzword Account Win/LINUX phone support Text Chat, Voice*, Video, Screen/ Collaborate with up to 100 $150 per year per meeting host, Visit the OIT website for more Same as above with more Cost, training required, poor Adobe Connect Document Sharing people/locations participants free info participants & phone support VOIP/video qualility Very high quality video and Cost varies from $100-$200/hour. Available from Kinkos or contact Called “codecs” from Tandberg, Very high quality audio and Requires specialized hardware/ Video Conferencing audio communications from May be free if utilizing Duke OIT ITS to see if there are Polycom, Lifesize and others video communications software and could be expensive location to location system available sites on campus Contact OIT ITS to find out Folks on other end must have Provides immersive Significant investment in both Most collaborative way to work TelePresence Cisco TelePresnce about available resources at similar configured equipment collaboration experience equipment and facilities with remote participants Duke and facilities *It is recommended for multiple speaker web conferences, use one of the telephone voice conference services for the audio portion of your Adobe Connect or Adobe Connect Now meetings. If you want to use computer audio (VOIP), you must have specific hardware (headsets, etc) and follow the instructions for a successful meeting.
What have we learned at Duke?
What have we learned at Duke? Learn what you can from anyone’s who’s done anything similar (successes and failures)
What have we learned at Duke? Learn what you can from anyone’s who’s done anything similar (successes and failures) Put technology on the backburner for a quick but thorough examination of business needs
What have we learned at Duke? Learn what you can from anyone’s who’s done anything similar (successes and failures) Put technology on the backburner for a quick but thorough examination of business needs Figure out who your ideal partners are – on campus, in higher ed, or in industry
What have we learned at Duke? Learn what you can from anyone’s Develop a plan, but don’t hold firm who’s done anything similar to it – flexibility will be key (successes and failures) Put technology on the backburner for a quick but thorough examination of business needs Figure out who your ideal partners are – on campus, in higher ed, or in industry
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