COMPLAINTS MECHANISMS FOR MIGRANT WORKERS 26 th – 27 th November 2013 The 6 th ASEAN Forum On Migrant Labour Brunei Darussalam Presenter: Jusnemanwaty Osman (Malaysia) Schneider Electric - Division - Name – Date 2 1
Global Supply Chain – P1 Cluster Factory (EAJP) • Clipsal Mfg (M) Sdn Bhd [CMK] Located at Shah Alam, Selangor, M’sia • Surface area : 8288 sq. mtr • NDVC : 82 • DVC : 317 (93 + 224) = 399 TTL •Work hours : 603,461 hours • Hourly rate : 3.92 € • COGS : 28 m€ • Vocation •Center of Excellence on Industrial Products for AP •High Mix Low Volume products for Asia. •Center of Excellence for Complex or High Shot Molding. •Switches/sockets for BS / IEC • Products for strategic sales in Malaysia (JKR) • Key challenges • Competent Manpower • Stabilized Manpower • Talent Retention Schneider Electric - Division - Name – Date 3 THE MALAYSIAN CONTEXT CMK FOREIGN WORKER STATISTIC Y2011 - 2013 2011 Year 2011 2012 2013 Bangladesh 1 1 2 Myanmar 7 15 15 Nepal 13 29 27 2012 Indonesia 85 136 171 Sri Langka 3 POSITIONS Vietnam 2 2 India 15 8 Operators Pakistan 2 Carpenter Philippine 1 Total Storehand 121 194 220 Water Spiders 2013 Rack Leaders Molding Sector Quality Checker Material Handler Assembly Helper Schneider Electric - Division - Name – Date 4 2
FOREIGN LABOUR DIVISION DIRECT CONTRACT EMPLOYEE EMPLOYEE Employee Outsourced directly employees employed under the company Schneider Electric - Division - Name – Date 5 PREVENTION IS BETTER THAN CURE RECRUITMENT PROCESS Home & Host Briefing at Interview Agent Home Country Process A Company Representative will provide a briefing to all candidates prior to interview. Salary Initial selection by Home Agents Positions Only Reliable and Ethical Working Conditions Agents Final Interview & selection Employer Expectations by company representative Culture Policy & Procedures Q&A Schneider Electric - Division - Name – Date 6 3
PREVENTION IS BETTER THAN CURE ON BOARDING PROCESS NEW EMPLOYEE NEW EMPLOYEE ORIENTATION ORIENTATION General Function Company Policy & Procedures Safety Rules & Regulations Work Procedures Support System Schneider Requirement Grievances Mechanism Grievances Escalation POR One Voice SIM 1 Schneider Electric - Division - Name – Date 7 GRIVENCES PROCEDURES EMPLOYEE DEPARTMENT HUMAN GENERAL SECTION COMPLAINT HEAD/UNION HEAD RESOURCES MANAGER ARBITRATION Verbal 3 days 3 days 3 days 7 days Written Schneider Electric - Division - Name – Date 8 4
IF A COMPLAIN ARISE Channels Provided Internal (Schneider Electric) • Direct Superior • Human Resources Business Partner • Principle of Responsibility (POR) • Short Internal Management (SIM) • 1 Voice Survey External (Statutory Body in Malaysia) • Embassies of the Countries • Labour Office • Industrial Relations Department Schneider Electric - Division - Name – Date 9 Principle of Responsibility (POR) Common principles for legal, Deontological and responsible conduct 5
Schneider Electric - Division - Name – Date 11 Our Principles of Responsibility help you deal with situations such as As an employee… With or as business partners… • Conflict of interest with private life • Bribery • Harassment • Money laundering • Discrimination • Gift policy • Protection of private life • Conflicts of interest with a business partner • Using Company assets for personal purposes • Cooperation with suppliers • Health and Safety Towards the planet & society… With or as shareholders… • Environmental protection • Free competition • Human rights • Insider dealing • Sustainable development • Conflict of interest • Intellectual property • Loyalty to the Company Schneider Electric - Division - Name – Date 12 6
Schneider Electric - Division - Name – Date 13 PEOPLE COMMITMENT Short Interval Management 7
PEOPLE COMMITMENT: SIM CIRCLE People Commitment : SIM 1, SIM 2, etc SIM CYCLE 1 MEETING This is a 5 - 10 minute meeting at the beginning of each shift with all operators and the the end of the shift is also acceptable. A meeting at both beginning and end is optimal. Topics of the meeting: a) review safety and 5 S management b) clarify daily objectives or special orders, quality issues or alerts. c) review results, barrier logs and suggestions SIM CYCLE 2 MEETING This is a daily meeting, 15 - 25 minutes, at the same time and same place every day. Typical support functions that must attend are materials, methods, quality, logistics and maintenance. Topics of the meeting: a) review the input from the level 1 meeting. b) Review the sector results, analysis and review of key indicators c) Manage the barrier log: all barrieres are assigned to a participant with a commitment d) Action Plan Management & Escalation: assure commitments are met, manage and escalate exceptions Schneider Electric - Division - Name – Date 16 8
1 VOICE Your Voice Matter To Us! By giving the opportunity to all employees to give feedback through the Employee survey to their Company and managers, we have a key responsibility: To take into account employees feedback Schneider Electric - Division - Name – Date 18 9
One Voice Survey WHAT? • Employee Satisfaction Survey WHY? • Schneider as Employer of Choice for ALL HOW? • In employees preferred language eg Indonesian and Nepalese WHAT? • Employee can comment Anonymous WHEN? • Twice a Year Schneider Electric - Division - Name – Date 19 19 STATUTORY BODIES IN MALAYSIA 10
STATUTORY BODIES IN MALAYSIA ● Freedom of employee to lodge the complaint to statutory bodies should there is an act of violation of : i. Malaysian Labour Legislations examples: Employment Act, such as discrimination, un-fair treatment, child labor, freedom of association, welfare, etc Workmen Compensation Act National Wages Consultative Act( Minimum Wages) ● The underline body will be the : i. Embassies ii. Labour Dept iii. Industrial Relations Department Schneider Electric - Division - Name – Date 21 COMMON Leaders Salary COMPLAINTS Working Shifts HOUSING Annual Leaves Favoritism Medical Schneider Electric - Division - Name – Date 22 11
QUESTIONS & ANSWERS ● PHOTOS Schneider Electric - Division - Name – Date 23 Make the most of Make the most of Make the most of your energy your energy your energy 12
Recommend
More recommend
