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Complaints Against Police Directorate of Professional Standards A/DCI Mark Lawrence Is this a public complaint? A complaint about the conduct of an individual or group of individuals. Includes Allegation of criminal offence


  1. Complaints Against Police Directorate of Professional Standards A/DCI Mark Lawrence

  2. Is this a public complaint? • A complaint about the conduct of an individual or group of individuals. Includes • Allegation of criminal offence • Failure in standards (Code of Conduct)

  3. Who Can Complain • a member of the public who claims to be the person in relation to whom the conduct took place; • a member of the public not falling within paragraph above who claims to have been adversely affected by the conduct; • a member of the public who claims to have witnessed the conduct; • a person acting on behalf of a person falling within the above paragraphs

  4. Complainant’s Options • Withdraw • Not proceed with • Investigation • Local Resolution (Target 50%) • Dispensation/Discontinuance

  5. Aim of Local Resolution To provide a speedy and satisfactory resolution to a complaint without the need for formal investigation and which meets the complainants needs

  6. Local Resolution • A contract between the MPS and the complainant • An opportunity for complainants to have a say in how complaints are resolved • Not a disciplinary finding • A management tool

  7. Investigation • Proportionate • Timely • Criminal standard of proof • Misconduct standard of proof • IPCC supervision/management • Discipline sanctions

  8. IPCC • Guardianship role • Independent • Referral • Types of investigation • Appeal’s procedures

  9. Hounslow Statistics Jan 06 to 07 • Total complaints down 23% - 181 down to 135 - best in MPS • Internal misconduct allegations down 61% - 33 down to 13

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