Community Living BC: Enhanced Approach to Planning Presentation for Inclusion Outreach District Partner Meeting Lynn Davies, Interim CEO , Community Living BC Zainum Bahadshah, Manager R&D, Strategic Planning, Community Living BC April 24, 2019
Agenda Context and Approach Process Enhancements Progress to Date Next Steps… Q&A
Context and Approach
Why the Changes? • Individuals and families want realistic information about CLBC pre-19 & “ownership” over their plans/planning process • Many individuals and families want CLBC to understand their In research strengths and build a relationship with them first conducted by CLBC 2014-2016, • Individuals and families want different planning options based individuals and families we serve on their situations and preferences told us they want change… • Indivdiuals and families are frustrated or even re-traumatized by having to plan repeatedly because of duplication between CLBC and others • CLBC needs to better align how it does planning with the quality of life framework it uses to measure outcomes
Project Approach • Human-Centred design approach considers needs, wants, experiences of those who will use the service Human- • Learned from individuals, families, CLBC Centred staff, partners, and service agencies in Design… interactive testing and trialing design processes • Tested and trialed versions of the design with over 450 stakeholders in 14 communities across BC
Human Centred Design Approach
ü Person-centred ü Provides an array of options ü Responds to need for specialized planning Desired Outcomes of ü Addresses capacity and efficiency issues New ü Integrates with other projects Approach ü Uses Quality of Life approach ü Strengthens relationships with individuals and families
Planning Process Enhancements Changes to CLBC’s Planning Process Resulting from the Design…
Key Changes 1. Improving the way we share information About CLBC Key Enhancements 2. Recognizing Welcome to CLBC as part of the planning process 3. Supporting a Differential Planning approach
Enhanced Planning Process Components Preliminary, consistent information to individuals Critical information and families about CLBC about what to (directly or through About CLBC expect from CLBC external partners) and Adulthood in a consistent, transparent and Welcome to accessible way CLBC (group workshops …that meet the different or 1:1) planning needs of individuals Differential and families (including independent planning options) Planning Options
About CLBC
Welcome to CLBC Welcome Workshops are delivered by a te team of 3 that includes one individual and one family member who have experienced CLBC and one CLBC staff Person.
Welcome TO CLBC #4 #4 #2 #2 #3 #3 #1 #1 CL CLBC: C: THE “REAL PLANNING PL GE GETTING G STARTED CO COMMUNITY DEA EAL” CHOICE CH CES CO CONNECT CTIONS Introduction to CLBC Covers the many Explains how CLBC and opportunities and Collect and share ways individuals and works and makes information about the resources in adult life. families can plan, decisions about How all the pieces fit local community. who can help plan, who gets services Capture the strengths together, including the and the planning and when. Also of ourselves or our CLBC piece. Presents help that is available. explains the information, resources, family members, and Also explains the different kinds of our community. Bring and choices about information CLBC will services CLBC what’s next including what you know and ask about if people funds learn from each other. what the 3 additional decide to request welcome topics will services. cover.
Differential Planning Options Different Planning Tools (SRV, Personal Mapping, Complex Plan with CLBC Facilitator Needs, Aging, Multiple Systems) WorkBC • Plan with Government STADD • I want to plan more Partner Others • PATHS • People • Access Independent Planning Together Planning Options VELA • Other in • progress
• Welcome Workshop Individuals • Welcome Workshop Presenters Hosts/Promotors • Provide CQI Input & Families • Source of Input on • Independent Planning Services Improvement Needs CLBC • Share information Serves About CLBC Ab • Planning support for transitioning youth • FindSupportBC • My Booklet BC Family • My Community BC (map of Support Schools CLBC inclusive, Institute welcoming places) Planning Collaborations • Independent Planning Options (PATH, Process other) • Welcome Workshop • Alternate Planning Hosts & Promotors Support Options Gov’t • Source of Input on • Share Information Other Partners Improvement Needs Ab About CLBC Community • Share information • Source of Input on (Indigenous Ab About CLBC Improvement Needs Partners Communities, STADD, etc.)
Progress to Date…
Numbers, Collaborations, Partnerships • Welcome Workshops offered in over 30 communities across BC so far… • 34 Workshop Series delivered to date (31 in school locations) • 450+ individuals and families participated since Oct. 2018 launch • Working with unique indigenous communities to learn how best to welcome peoples to CLBC • Exploring additional locations with districts in North and other areas
School Districts Hosting Workshps as of April, 2019 District Hosts/Partners thus far: 19 Revelstoke 22 Veronon 23 Kelowna 33 Chilliwack 34 Abbotsford 35 Langley 36 Surrey 38 Richmond 39 Vancouver 40 New Westminster 41 Burnaby 42 Maple Ridge-Pitt Meadows 43 Coquitlam 44 North Vancouver 45 West Vancouver 46 Sunshine Coast 47 Powell River 61 Victoria 62 Sooke 63 Saanich 67 Okanagan/Skaha 68 Nanaimo 71 Courtenay 73 Kamloops/Thompson 83 North Okanagan/Shuswap
Examples of Feedback thus far… “This is the first time that I understand how the pieces fit together….I “[This was]…the first person in my 20 years of dealing with didn’t know it before but I have never completely understood, till government who spoke in language that parents could now, how adult services really worked. And our son transitioned a understand. [I] left…feeling very excited for the future and while ago. It is much clearer now.” Family Member, Pr Prince Ge George ge with a very good impression of CLBC and [y]our genuine care and concern for families and individuals.” Family Member, Re Revelstok oke “This was a pilot that we hope to offer at all high schools next year.” “I liked that you learned as much from us as we did from you.“ School District Transition Lead, Ke Kelowna Youth and Former Child in Care, Su Surrey “My daughter and I have been attending “My past limited experience with CLBC was far “This was quite amazing. the 4 week workshop in Abbotsford…We Every parent with a from an enjoyable or helpful experience. The have been very impressed with the way it transitioning youth should four weeks we spent through this workshop is being presented…[b]reaking all the come to this. This should be information down…It's nice to…have a experience has really caused me to do a 180 shift in the high schools, so people week to process…before…receiving in my thinking of CLBC services… I now am no know what is coming.” more. We like the informal and friendly longer dreading dealing with the CLBC Facilitator atmosphere, and see relationships School Principal and Parent, and thinking this is not going to be a fight but developing within the group. Thank you Prince Ge Pr George ge for providing such a great way for more of a collaboration…” families to learn...” Family Member, Vi Vict ctoria Family Member, Ab Abbotsford
What Next?
What Next? Expanding Partnerships Continuous Improvement… • With Indigenous • Community Living BC has implemented a Peoples and continuous improvement process as part Communities… of the enhanced planning process design • With Health and other • This process is informed by regular Partners who may feedback gathered in a variety of ways refer people to CLBC from: – individuals and families CLBC serves • Other as appropriate… – CLBC frontline staff and other stakeholders • The process is also contributed to and safeguarded by communities of practice established for those delivering the enhanced planning approach
YOUR TURN!
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