CO-DESIGN SESSION FDV ONE-STOP HUBS & THERAPEUTIC REFUGE GOVERNMENT & PEAK BODIES WORKSHOP Delivered in collaboration by Centre for Social Impact UWA & Innovation Unit for Department of Communities
WELCOME WANDJOO
SESSION OVERVIEW What do we know? ROLES AND RESPONSIBILITIES SCHEDULE 9.00am Opening, introductions, background & context 9.30am Looking at the current system 10.20am BREAK 10.30am Moving to the future system: actions, enablers, and barriers 11.20am High impact opportunities for the new service models 12.00pm Session finish FACILITATORS Centre for Social Impact UWA - Katie & Sharon ● Innovation Unit - Sash, Alison, Claire ●
CO-DESIGN MINDSETS Curiosity | Being radically open and unburdened by expertise People are the experts | Privileging the views and participation of people with lived experience Learning by doing | Preferring to learn through action to improve our ideas Comfort with failure | Cherishing the learning opportunities failure brings Being in the grey | Being comfortable with ambiguity and not knowing the answers
INTRODUCTIONS Turn to the person next to you and introduce yourself , including a reflection on the mindsets for co-design: ● Do you work in this way all the time? ● What mindset is most challenging to work with?
BACKGROUND & CONTEXT FDV Hubs As part of the WA Labor Stopping Family and Domestic ● Violence (FDV) Policy, the government has committed to two new FDV Hubs (Hubs) to make it easier for FDV victims to access services. Curtin University engaged in 2018 to conduct research and ● consultations to inform Hub service model options. The Hubs will provide a wrap-around approach, with a ● range of services on site to support victims of FDV in multiple aspects of life.
BACKGROUND & CONTEXT Therapeutic Refuge As part of the WA Labor Stopping Family and Domestic Violence (FDV) ● Policy, the government has committed to establishing a Therapeutic Refuge. The Therapeutic Refuge Project is an evidence informed service model ● expected to support a wide range of immediate health and community outcomes, including supporting women and children to live free from violence, facilitating appropriate care for complex and co-occurring health issues, and where applicable, supporting women to be reunified with their children in care. The service is expected to lead to longer term outcomes around ● independence, increased self-esteem, confidence, mental health and wellbeing and reduced levels of substance misuse.
BACKGROUND & CONTEXT Strategic Context WA Labor Stopping Family and Domestic Violence (FDV) Policy ● National Plan to Reduce Violence Against Women and Children ● 2010-2022 Western Australia’s Strategy to Reduce Family and Domestic ● Violence 2020-2030 (pending) Our Priorities ● All Paths Lead to a Home: Western Australia’s 10-Year Strategy ● on Homelessness 2020–2030
SERVICE USER JOURNEYS Journey Maps ● Developed based on real service user stories captured in interviews as part of the Therapeutic Refuge design project ● One journey is of a woman, the other of a child ● These are just a few points about a few peoples’ stories - not representative of all experiences
COMMUNITY STORIES What are the stories of communities in... ● Mirrabooka? ● Kalgoorlie?
SYSTEM SKETCH (CURRENT) CREATING SYSTEM SKETCHES A Rich Picture is a way to explore, acknowledge and define a situation and express it through diagrams to create a preliminary mental model. A rich picture helps to open discussion and come to a broad, shared understanding of a situation. This option was originally developed as part of Peter Checkland’s Sofu Systems Methodology (SSM) INDIVIDUALLY, CREATE A RICH ● PICTURE OF THE CURRENT REALITY Tips: Don’t overthink just start drawing ● There’s no wrong or right way to do this ● Everyone’s will be different ●
SYSTEM SKETCH (CURRENT) At your tables… ● Share your sketches with each other (about 3-5 mins each including questions and clarification) ● A scribe on each table will record insights on the canvas ● Prepare to share 2 key insights with the whole room
BREAK
FUTURE SYSTEM It is intended that the Peel Refuge therapeutic service will provide a tailored therapeutic response for women with co-occurring AOD and mental health concerns. The service will provide up to six months of intensive support including access to specific services that address the interaction of substance abuse, mental health, and domestic violence delivered by a multi-disciplinary team, including domestic violence support workers, alcohol and drug counsellors, mental health workers and other stakeholders. The Therapeutic Refuge will be a staffed service providing: access to withdrawal management; ● safe and secure accommodation; ● risk assessment and safety planning; ● wrap around support; ● access to appropriate therapeutic programs; and ● case management. ●
Is the Hub Model already set? From the previous consultation and research a Hub Model has been proposed. This is not the final Hub Model. The purpose of the co-design process is to test and prototype this model to identify improvements, barriers and enablers with a broad range of stakeholders. Non-negotiables in the model: ● There is a building ● Monday - Friday access 8am to 6pm Department of Communities 25/10/2019
What does the evidence tell us? What the evidence tells us could work What could facilitate this Operate ‘alongside’ and in collaboration with current system Specialised workers Co-location of key workers and support services Formalised agreements between partner agencies Strong information sharing policies, procedures and databases Easy to use, shared database for use by partner agencies Facilitate pathways to support and ‘hold’ the client for the whole Thorough, common assessments and shared information journey Aim to work closely with agencies not typically part of FDV Clearly defined roles and responsibilities within the Hub responses (e.g. AOD, mental health, CaLD, Aboriginal services, Collaboration through different mechanisms financial counselling, legal) which can be difficult for women to access Practice needs to be evidence based, trauma and DV informed Evidence informed practice resources Training, workforce and professional development Access to childcare Creche on site Service needs to be adaptive to local context. Co-design, continuous improvement methodologies, contract and relationship management. Services need to be culturally secure, inclusive and accessible. Specialised workers, evidence informed practice resources, training, workforce and professional development Department of Communities 25/10/2019
SYSTEM SKETCH (FUTURE) CREATING SYSTEM SKETCHES A Rich Picture is a way to explore, acknowledge and define a situation and express it through diagrams to create a preliminary mental model. A rich picture helps to open discussion and come to a broad, shared understanding of a situation. This option was originally developed as part of Peter Checkland’s Sofu Systems Methodology (SSM) IN YOUR GROUP, CREATE A RICH ● PICTURE OF THE FUTURE SYSTEM Tips: Don’t overthink just start drawing ● There’s no wrong or right way to do this ● Everyone’s will be different ●
BARRIERS, ENABLERS & KEY ACTION CANVAS
CHALLENGES-OPPORTUNITIES ● Identify a barrier or enabler that you want to work on ● Self-organise into ‘groups’ - individual, pairs or 3s (maximum) ● Complete 1 challenge canvas as best you can, then return it to the facilitator table ● Pick up another challenge canvas (filled in or blank) and work on it ● Repeat this process as many times as you can in the allocated time
CHALLENGE CANVAS
THANK YOU
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