knowledge services STATE OF MAINE CLIENT BUSINESS REVIEW FY2017 Q3 – FY2018 Q2 February 1, 2018
About Knowledge Services Serving those who serve others - Founded in 1994 - Certified WBE - Workforce Management Experts - Managed Service Provider (MSP) - Vendor Management System (VMS) – dotStaff ™ - Employer of Record (EOR) / Payrolling - IC/1099 Compliance Programs - Managed Programs - Staffing / Recruiting - Proven MSP Program Expertise - 50 enterprise wide programs in Government, Healthcare, Banking/Finance, Retail, Food Services, Entertainment - MSP for State of Indiana, Maine, Arizona, Tennessee, Florida, Utah, Ohio and Mississippi - All Labor Categories - Statement of Work - Gig Workforce 2 |
About Knowledge Services Where we’re located Indianapolis, IN (Headquarters) - Nashville, TN - Phoenix, AZ - Los Angeles, CA - Salt Lake City, UT - Tallahassee, FL - Augusta, ME - Columbus, OH - Jackson, MS - 3 |
Agenda - MSP Best Practices - Program Overview - Program Analytics - Questions & Answers - Strategic Initiatives 4 |
Scope of Services Serving those who serve others State of Maine Managed Services Program (MSP) Contractors / Temporary Workers Project / Services Based Recruited Temporary Worker Program Employer of Record (EOR) Program IT Project Based / Statement of Work (SOW) No recruitment from Vendor Network Contractors / Temporary Workers recruited by the Vendor Network in the Following Project up to $750k per PO required Milestones State Programs: - Resource does not work for and/or IT Deliverables was not recruited by one of the Medical Time and Materials based Vendors in the MSP Program KHI manages, on-boards and becomes - LPNs - RNs Employer of Record KHI validates IC s / 1099s per IRS - CNAs Onboarding compliance consistent and Guidelines and becomes Agent of streamlined by MSP Program Record (Compliance and Risk Mitigation) Rate structure varies from Rate Card and provides additional cost savings to State 5 |
Program Benefits Serving those who serve others Soft Dollar Savings Risk Mitigation & Compliance The MSP team reduced administrative burden and saved the State of The MSP Team mitigates risk for the State of Maine including Maine over $1M (annually) in soft dollar savings by managing the Co-Employment, Liability, Background Checks, Insurance, IC/1099 vendor population, including compliance, contract management and Validation, Double Billing, Licensing & Credentialing, etc. The MSP day to day MSP operations (reviewing resumes, scheduling team also ensures all onboarded resources are properly background interviews, etc.) checked, e-Verified and all required State of Maine onboarding has been completed prior to the start date Business Intelligence Managing the Vendor Network The MSP provides the State of Maine access to program data through The MSP team manages the contract and compliance for 52 vendors a variety of reporting tools. across all labor categories 6
Program Successes Serving those who serve others - Program is expanding to offer Request for Services Project Procurement - Intern program with OIT - Standardized rate increase request process - Standardized process to modify Delivery Orders & adding projects to contractor timesheets - H1 Visa renewal process funneled through program - Creating policies that impact the State of Maine positively - Positive & strong relationship with vendor community 7 |
Program Summary Summary FY17 Q3 FY17 Q4 FY18 Q1 FY18 Q2 Total Spend $5,105,285 $4,923,990 $4,421,988 $4,364,595 $18,815,858 Hours Entered 71,859 68,244 57,404 56,579 254,085 Unique HC Entering time 186 178 151 147 N/A Co-Op Spend $45,036 $55,604 $53,586 $47,456 $201,682 Sourcing FY17 Q3 FY17 Q4 FY18 Q1 FY18 Q2 Total Positions Filled 16 17 19 20 72 Submissions 477 505 325 474 1,781 Submissions / Position 30 30 17 24 25 Vendors / Suppliers FY17 Q3 FY17 Q4 FY18 Q1 FY18 Q2 Actively Participating Vendors/Suppliers 50 52 49 52 *Active is defined as any Vendor/Supplier Submitting Total IT Staffing Suppliers: 52 8 |
Spend by Month $9,000,000 9.27% 9.25% 9.19% $8,000,000 9.03% 8.44% 8.04% 8.27% 8.15% $7,000,000 7.98% 7.63% 7.53% 7.21% $6,000,000 $5,000,000 $4,000,000 $3,000,000 $2,000,000 $1,000,000 $0 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec FY17 FY18 Spend $6,659,947 $6,317,178 $7,659,994 $6,850,895 $7,613,230 $7,679,083 $5,969,805 $7,476,486 $6,748,859 $6,987,332 $6,608,823 $6,231,518 9 |
Spend by Department – Top 10 DACF, $5,883, 0.03% DMR, $26,520, 0.14% DOT, $463,136, 2.46% DOJ, $8,052, 0.04% SoS, $663,649, 3.53% MRS, $720,856, 3.83% DOL, $2,630,996, 13.98% OIT, $6,579,528, 34.97% DOE, $3,109,846, 16.53% DHHS, $4,607,391, 24.49% 10 |
Spend by Supplier – Top 10 Atlantic Staffing, $421,462, 2.24% Tilson Technology Management, $603,782, 3.21% NTT Data, $2,828,488, 15.03% Integrity Consulting, vTech Solution Inc., $650,260, 3.46% $494,374, 2.63% INFOWAY SOFTWARE, $682,063, 3.62% Chandra Technologies, Inc, $1,065,415, 5.66% Randstad, $1,346,454, 7.16% Pro Search, Inc., $1,230,706, 6.54% Abilis, $1,329,173, 7.06% 11 |
Redistribution of Spend FY 2014 - Q1 FY 2018 - Q2 # % of # % of Top 25 Vendor / Suppliers Spend Resources Spend Top 25 Vendor / Suppliers Spend Resources Spend Abilis $311,529 7 10.51% NTT Data $765,249 21 17.53% Randstad $226,780 6 7.65% Randstad $340,042 10 7.79% NTT Data $219,681 7 7.41% Abilis $301,027 8 6.90% vTech Solution Inc. $156,831 6 5.29% Pro Search, Inc. $279,913 9 6.41% Alfa GL $128,633 3 4.34% Chandra Technologies, Inc $259,831 10 5.95% iCST, LLC $115,633 5 3.90% Tilson Technology Management $159,778 4 3.66% Pro Search, Inc. $106,856 3 3.60% Integrity Consulting $158,303 4 3.63% INFOWAY SOFTWARE $94,579 4 3.19% INFOWAY SOFTWARE $147,589 5 3.38% Tilson Technology Management $90,622 2 3.06% iCST, LLC $100,308 3 2.30% AdvanTech, LLC $79,027 1 2.67% vTech Solution Inc. $86,046 4 1.97% Atlantic Staffing $77,131 4 2.60% Millennium Software Inc. $81,865 3 1.88% Professional Technology Integration, Inc. $76,567 5 2.58% AdvanTech, LLC $77,667 1 1.78% NovaLink Solutions $71,392 2 2.41% Serenity Infotech $76,926 2 1.76% Complete Computer Services $65,861 2 2.22% CNET Global Solutions Inc $76,800 2 1.76% Nebula Software Systems $65,775 1 2.22% Atlantic Staffing $67,191 4 1.54% Integrity Consulting $64,185 5 2.17% Stratosphere Technical Consulting, LLC $62,855 1 1.44% Millennium Software Inc. $61,484 3 2.07% TEKsystems $48,343 2 1.11% Spang Associates $57,250 1 1.93% Winxnet, Inc $44,883 1 1.03% Compunnel Software Group $53,683 2 1.81% Eminence $43,943 2 1.01% IPCS $50,780 2 1.71% Compunnel Software Group $42,750 1 0.98% Software People Inc. $50,473 3 1.70% Cygnus professionals inc $41,916 1 0.96% Chandra Technologies, Inc $49,803 4 1.68% Acclaim Systems Inc $41,438 1 0.95% Acclaim Systems Inc $48,431 1 1.63% CAI $40,918 2 0.94% Compass Systems & Programming, Inc $46,311 1 1.56% Meritious Services, Inc $40,368 1 0.92% ConnectTheDots Staffing ( CTD) $42,694 1 1.44% IPCS $40,310 1 0.92% Totals $2,964,127.98 81 81.37% $4,364,594.72 103 78.50% 12 |
Spend by ME, NE Vendor/Supplier $2,000,000 34.25% $1,800,000 $1,600,000 $1,400,000 $1,200,000 17.60% $1,000,000 $800,000 $600,000 4.07% $400,000 0.93% $200,000 0.02% $0 ME NE - MA NE - NH NE - RI NE - CT FY17 Q3 $1,830,972 $803,558 $276,776 $47,020 $4,630 FY17 Q4 $1,675,271 $803,647 $223,888 $71,803 FY18 Q1 $1,470,014 $825,735 $153,017 $42,518 FY18 Q2 $1,468,533 $878,971 $112,128 $12,865 13 |
Strategic Initiatives Serving those who serve others - Eliminate usage of Independent Contractors/1099’s in all KS MSP programs - Sub-Vendor audit to identify & mitigate risk for the State - H1B audit to identify & mitigate risk for the State - Rate analysis 14 |
MSP Best Practices Serving those who serve others - Independent Verification and Validation • Standardize processes and procurement within statement of work services - Emerging Workforce • Expand talent pool, with a path to State employment • Vendor-funded technical training 15 |
Questions
Contact Us Brian Whitley Kathryn Carey Program Manager Program Specialist brianw@knowledgeservices.com kathrync@knowledgeservices.com Bill Evans Andrea Connell VP, Professional Services Director, MSP Programs andreac@knowledgeservices.com bille@knowledgeservices.com 17 |
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