City Services Auditor Fiscal Year 2018-19 Work Plan Overview for CGOBOC CITY & COUNTY OF SAN FRANCISCO Office of the Controller City Services Auditor Peg Stevenson | Tonia Lediju 08.13.2018
Charter Mandates 2 Overview of CSA’s Mandates The City Services Auditor (CSA) was created through Charter Appendix F, which San Francisco voters approved in 2003. Under the Charter, CSA is mandated to: Serve as the City’s internal auditor by conducting financial and performance audits. Evaluate the quality and quantity of city services, compare, benchmark, and provide public information and transparency. Measure and report on the City’s performance to standards for streets, parks, and sidewalks. Evaluate city management and employment practices. Oversee contracting procedures and RFP standards. Operate a whistleblower hotline and website and conduct investigations.
Resources 3 Overview for Fiscal Year 2018-19 CSA receives two-tenths of one percent (0.2%) of the City’s budget by fund. Funding Staffing Preliminary Estimated Amounts: Approximately 68 full-time Annual Operating Budget: $19M equivalent staff Capital Budget: $2M (varies by This includes both City Audits bond issuance) and City Performance
Resources 4 Fiscal Year 2018-19 Work Order Budgets: Large Departments Amount Department/Work Order (In Millions) General Fund Departments $4.40 Department of Public Health 4.10 Municipal Transportation Agency 2.40 Human Services Agency 1.65 Airport 0.98 Public Utilities Commission 0.88 Homelessness and Supportive Housing 0.46
Organization 5 CSA Comprises Two Units Audits City Performance Performance audits: operational, Standards, performance measures, construction, compliance, benchmarking information technology, Financial and operational analysis continuous monitoring and implementation Financial and mandated audits Technical assistance and Whistleblower investigations professional contracting Citywide and multi-departmental projects
Work Planning 6 Overview of CSA’s Work Planning Process CSA’s work plan is driven by Charter and Administrative Code requirements o Limited risk analysis o Mayor, Board, leadership, and department requests o CSA compiles a list of potential projects and audits for the upcoming fiscal year based on budgets, mandates, & analysis CSA prioritizes projects and audits in consultation with the controller, leadership, and departments, and considers risk CSA balances resources to allocate staffing and funding in light of priorities
City Performance 7 Fiscal Year 2018-19 Programs Performance LEAN Data Academy • Performance Scorecards • Lean Leaders three-day • Build on success of 2018 – training with cohort model over 1,000 attendees • Expanded benchmarking starts in the fall; 9 • Deliver core training in • Citywide performance departments, 22 participants Microsoft BI, Tableau, Excel database: updates, data • Lean 101 every quarter validation, reports to Mayor’s • Grow new training in Office, Board of Supervisors, • Lean projects at Rec & Park, statistical skills and software: stakeholders, and public Human Services, MTA, Public R, probability, and statistics Library • Dashboards for transparency • Expand training in design and public information • Rapid Improvement Event thinking and tools (RIE) model in use citywide Parks & Streets Standards Nonprofit Program • Lean website and tools, Lean practitioners group, and lunch • Park Standards - Ongoing • Citywide joint monitoring presentations help build a evaluation, analysis, reporting • Training and technical citywide Lean culture • Streets Standards – A review assistance program to CBOs and update of the City’s street • New guidance on indirect standards is underway cost and cost allocation
City Performance 8 Fiscal Year 2018-19 Major Projects Department of Public Health – Electronic health records assistance with new system, ongoing work on data usage, revenue maximization, and improving patient flow Municipal Transportation Agency – Capital program delivery Support to Citywide Capital Planning and Services – New permit center, Civic Center, Hall of Justice, and safety facilities Performance Program Development – New benchmarking reports, improvements to scorecards and interactive sites Data Academy & Training – Lean for SF city government is now well-developed and will be offered to more users Department of Homelessness and Supportive Housing – Support to interagency work on homelessness
Audits 9 Fiscal Year 2018-19 Highlights Construction Citywide Performance Audits Compliance Audits • GO Bond Expenditures Audits • P-Card Continuous Audit • DPH Environmental Health o 2014 Earthquake Safety & Program Audit Emergency Response • Nonprofit Provider Audits • Inspection Programs Audit o 2014 Transportation • Cash Collection and • Shelter Operations Audit o 2015 Affordable Housing Disbursement Audits o 2016 Public Health • Sheriff’s Staffing Audit • Payroll Risk Assessment and • MTA Capital Programs and • Citywide IT Procurement Audits Construction Division Audit Audit • Procurement Risk Assessment • Contract Closeout Audits • DPH City Option Program • Contract Compliance Audits Audit • Capital Project Risk Assessment • Inventory Audits • PUC Real Estate Division Audit • Other Construction • Eligibility Compliance Audits • Divisional and Operational Performance Audits Audits, Assessments, and • Mandated Audits Reviews (Concessions, Political Activities, Franchise Fees)
Audits 10 Fiscal Year 2018-19 Highlights IT & Systems Whistleblower Other Audits Investigations Activities • Ongoing Systems Security • Ongoing Whistleblower • Recommendations Follow-up and Information Technology Program Investigations • Enterprise Risk Assessment Controls Audits and Reviews • Outreach and Education • Audit Support for Police • New Financial System Post- Activities Department, Department of Implementation Services Police Accountability, Ethics Commission • Disaster Cost Recovery
11 Thank you. Questions?
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