CIO CIO Agent of Change and Manager of Expectations
T here is nothing permanent T here is nothing permanent except change. except change. Heraclitus Heraclitus
Two basic rules Two basic rules of life: of life: • Change is Inevitable. Change is Inevitable. • • Everyone Resists change. Everyone Resists change. •
Remember this: When you are Remember this: When you are through changing... through changing... you're through. you're through.
It is not the strongest of the It is not the strongest of the species that survive, nor the species that survive, nor the most intelligent, but the one most intelligent, but the one most responsive to change. most responsive to change. ~ Charles Darwin Charles Darwin ~ ~ ~
3 Types Of People 3 Types Of People ! People who make things happen ! People who watch things happen ! People who wonder what happened
th Type of Person 4 th Type of Person 4 ! People who make sure nothing happens!
The level of thinking that got us The level of thinking that got us to where we are is not the level to where we are is not the level of thinking that will get us of thinking that will get us where we want to be. where we want to be. Albert Einstein Albert Einstein
CIO = CIO = Career Is Over " Between 15 – 40% of CIOs change positions annually. Computer World
Get comfortable with feeling uncomfortable.
Who Moved My Cheese Who Moved My Cheese . by Spencer Johnson M.D . by Spencer Johnson M.D
Sniff Sniff Who Moved My Cheese by Spencer Johnston, MD Who Moved My Cheese by Spencer Johnston, MD
Sniff Sniff Sniffs out change early on. Who Moved My Cheese by Spencer Johnston, MD Who Moved My Cheese by Spencer Johnston, MD
Scurry Scurry Who Moved My Cheese by Spencer Johnston, MD Who Moved My Cheese by Spencer Johnston, MD
Scurry Scurry Scurries into action. Who Moved My Cheese by Spencer Johnston, MD Who Moved My Cheese by Spencer Johnston, MD
Hem Hem Who Moved My Cheese by Spencer Johnston, MD Who Moved My Cheese by Spencer Johnston, MD
Hem Hem Denies and resists change as he fears it will lead to something worse. Who Moved My Cheese by Spencer Johnston, MD Who Moved My Cheese by Spencer Johnston, MD
Haw Haw Who Moved My Cheese by Spencer Johnston, MD Who Moved My Cheese by Spencer Johnston, MD
Haw Haw Learns to adapt in time when he sees changing leads to something better. Who Moved My Cheese by Spencer Johnston, MD Who Moved My Cheese by Spencer Johnston, MD
Maze Maze Who Moved My Cheese by Spencer Johnston, MD Who Moved My Cheese by Spencer Johnston, MD
Maze Maze Where you spend time looking for what you want. Who Moved My Cheese by Spencer Johnston, MD Who Moved My Cheese by Spencer Johnston, MD
Having cheese makes you happy. Having cheese makes you happy. Who Moved My Cheese by Spencer Johnston, MD Who Moved My Cheese by Spencer Johnston, MD
The more important your cheese is The more important your cheese is to you the more you want to hold to you the more you want to hold on to it. on to it. Who Moved My Cheese by Spencer Johnston, MD Who Moved My Cheese by Spencer Johnston, MD
If you DO NOT change, You can If you DO NOT change, You can become extinct. become extinct. Who Moved My Cheese by Spencer Johnston, MD Who Moved My Cheese by Spencer Johnston, MD
What would you do if you weren’t What would you do if you weren’t afraid? afraid? Who Moved My Cheese by Spencer Johnston, MD Who Moved My Cheese by Spencer Johnston, MD
Smell the cheese often so you know Smell the cheese often so you know when it is getting old. when it is getting old. Who Moved My Cheese by Spencer Johnston, MD Who Moved My Cheese by Spencer Johnston, MD
Movement in a new direction helps Movement in a new direction helps you find new cheese. you find new cheese. Who Moved My Cheese by Spencer Johnston, MD Who Moved My Cheese by Spencer Johnston, MD
When you move beyond your fear, When you move beyond your fear, you feel free. you feel free. Who Moved My Cheese by Spencer Johnston, MD Who Moved My Cheese by Spencer Johnston, MD
The quicker you let go of the old The quicker you let go of the old cheese, the sooner you find new cheese, the sooner you find new cheese. cheese. Who Moved My Cheese by Spencer Johnston, MD Who Moved My Cheese by Spencer Johnston, MD
Old beliefs do not lead you to new Old beliefs do not lead you to new cheese. cheese. Who Moved My Cheese by Spencer Johnston, MD Who Moved My Cheese by Spencer Johnston, MD
Noticing small changes early helps Noticing small changes early helps you adapt to the bigger changes you adapt to the bigger changes that are to come. that are to come. Who Moved My Cheese by Spencer Johnston, MD Who Moved My Cheese by Spencer Johnston, MD
THE THE HANDWRITING HANDWRITING ON THE WALL ON THE WALL Who Moved My Cheese by Spencer Johnston, MD Who Moved My Cheese by Spencer Johnston, MD
CHANGE HAPPENS CHANGE HAPPENS They keep moving the cheese. Who Moved My Cheese by Spencer Johnston, MD Who Moved My Cheese by Spencer Johnston, MD
Anticipate Anticipate change change Get ready for the cheese to move. Who Moved My Cheese by Spencer Johnston, MD Who Moved My Cheese by Spencer Johnston, MD
Monitor change Monitor change Smell the cheese often so you know when it is getting old. Who Moved My Cheese by Spencer Johnston, MD Who Moved My Cheese by Spencer Johnston, MD
Adapt to Change Adapt to Change Quickly Quickly The quicker you let go of the old cheese, the sooner you can enjoy new cheese. Who Moved My Cheese by Spencer Johnston, MD Who Moved My Cheese by Spencer Johnston, MD
Change Change Move with the cheese. Who Moved My Cheese by Spencer Johnston, MD Who Moved My Cheese by Spencer Johnston, MD
Enjoy Change Enjoy Change Savor the adventure and enjoy the taste of new cheese. Who Moved My Cheese by Spencer Johnston, MD Who Moved My Cheese by Spencer Johnston, MD
Change Quickly Change Quickly and Enjoy it and Enjoy it again and again. again and again. They keep moving the cheese. Who Moved My Cheese by Spencer Johnston, MD Who Moved My Cheese by Spencer Johnston, MD
What changes can What changes can you expect? you expect? ! Break up of the IT department as it currently exists. ! Technology more centrally located. ! More attention to the value IT brings. ComputerWorld
What changes can What changes can you expect? you expect? ! More outsourcing. ! Greater demands for project management. ! CIO will undergo a status upgrade. ComputerWorld
What changes can What changes can you expect? you expect? ! Relationships will be critical. ! IT will expand its scope outside technical training. ! IT will have to develop rapid responses. ComputerWorld
What changes can What changes can you expect? you expect? ! Greater understanding of the function of IT. ComputerWorld
Everybody has accepted by “ Everybody has accepted by “ now that change is unavoidable. now that change is unavoidable. But that still implies that But that still implies that change is like death and taxes “ change is like death and taxes “ Peter Drucker
Abandon Abandon Yesterday Yesterday
Abandon Yesterday Abandon Yesterday # Free up resources that are committed to the past.
Abandon Yesterday Abandon Yesterday # Put every thing on trial for its life.
Abandon Yesterday Abandon Yesterday # Ask your self, “Knowing what I do now, should we be doing this?”
Improve Improve Systematically Systematically
Exploit Success Exploit Success
Innovate Innovate Systematically Systematically
Avoid Avoid Innovation Innovation Traps Traps
Avoid Innovation Traps Avoid Innovation Traps 4 Strategic Realities • Collapsing birth rate • Shifts in spending • New definitions of performance • Global competitiveness
Avoid Innovation Traps Avoid Innovation Traps Confusing novelty with innovation.
Avoid Innovation Traps Avoid Innovation Traps Confusing motion with action.
Introduce Introduce Change on a Change on a small scale small scale
Introduce change on a Introduce change on a small scale small scale Every change needs a champion.
Budget for Budget for Change Change
Budget for Change Budget for Change Change requires two separate budgets.
Budget for Change Budget for Change • Operating budget • Budget for the future
Balance, change, Balance, change, and continuity and continuity
Balance, change, and Balance, change, and continuity continuity $ People need to know where they stand
Balance, change, and Balance, change, and continuity continuity $ They need to know the values and rules of the organization
Balance, change, and Balance, change, and continuity continuity $ Nothing disrupts more than not being kept in the loop.
Balance, change, and Balance, change, and continuity continuity $ No surprises!
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