Center for Conflict Resolution M E D I ATI ON , GR I E VAN CE AN - PowerPoint PPT Presentation

Center for Conflict Resolution M E D I ATI ON , GR I E VAN CE AN D CON F LI CT R E S OLU TI ON TR AI N I N G R E S OU R CE S Rae Kyritsi, J.D. Pari Karim, J.D. Programs Director Training Director

About Center for Conflict Resolution  Mission  History  Programs  Volunteers  Training Services  Funding Sources

CCR Services under Ryan White Act  Assist clients in navigating agency grievance process  Phone conciliation  Mediation  Services are not limited to clients receiving services

Common Issues  Difficulty communicating with case managers  Reductions or perceived reductions in benefits  Problems with paperwork  Problems with agency staff

Mediation at CCR  Facilitative Model  Neutral, third-party mediator

Benefits of Mediation  Mediation is a free resource  Empowers parties to control the outcome of the case  Time for clients and agency representatives to express themselves  Facilitates a more efficient use of agency resources  Neutral process

Case Referral  Client self-referral through hotline  Case worker referral  Agency management referral

Opening a Case  Call the hotline: 1-866-CARE-212

Training Services  At CCR we offer training in:  Mediation  Conflict Management and Resolution  Negotiation  Communication

Conflict Management and Mediation  Causes of Conflict  Conflict Styles  Interest-based Bargaining  Communication Skills  Mediation  CARE Hotline

Goals of the Training  To increase awareness of how conflicts arise  To create strategic responses to managing conflict  To practice and build skills around conflict resolution  To understand your personal approaches to conflict  To see conflict as an opportunity for positive change

How the training will help you  Improves relationships with clients and colleagues (and relationships at home, too!)  Creates mindfulness about how we approach conflict  Gives you proven strategies to approach conflict  Resources for you and for your clients  Gives perspective on where conflict comes from  CEU’s!!

Questions?