Case Management Redesign Bonnie Silva - Office Director Office of - PowerPoint PPT Presentation

Case Management Redesign Bonnie Silva - Office Director Office of Community Living 1

Originally Proposed Future State 2

Outcomes of a High-performing Case Management System Federal Compliance Simplicity Quality Stability Accountability

Case Management Redesign Retain Local/Regional expertise Current System Features Future System Features 2 1 Not in compliance with Federal Federal Compliance Rule Distinct case management Unified case management delivery delivery based on disability regardless of disability (Simplicity) Consistent, high quality, standard Fragmented training delivery training (Quality) Disjointed Case Management IT Integrated Case Management IT Platform - Aerial (Simplicity) Platform Participants’ supports driven by Participants’ supports driven by goal, preferences and needs (Simplicity) the waiver their CM supports 4

Intake, Eligibility , & Case Management Agency County SSA PERSON CENTEREDNESS Determines Determines Financial Disability Eligibility Ongoing CM Functions Intake & Eligibility Individual Service Planning Selects Initial & CSR Assessment • • their Monitoring Financial / Eligibility • Service • Providers Revisions Assistance • Determination = DD/Delay • Admin Functions CES Application • Waiting list Management PASSR • • Operational Guide Resource Navigation • • HRC • Complaint Trends • Outreach Appeals • RAE Coordination & OBRA • • Engagement CIR • Community Advocates SIS • • Standardized Training

Questions? 6

Contact Information Amanda Lofgren Heather Fladmark Strategic Outcomes Conflict Free Case Division Director Management Specialist Amanda.Lofgren@state.co.us Heather.Fladmark@state.co.us Bonnie Silva Office of Community Living Director Bonnie.Silva@state.co.us