business need? improve image courtesy of iStockphoto recurrent - PowerPoint PPT Presentation

team small BIG impact Christina Grimsley, Ph.D. Monitronics, International

business need?

improve

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recurrent

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1 overhauled the curriculum design

1 overhauled the curriculum design 2 rewrote all skills assessments

1 overhauled the curriculum design 2 rewrote all skills assessments 3 performed Kirkpatrick evaluations

c u r r i c u l u m

Lesson Outline A is Lesson Outline C is a the LEAST more effective effective lesson lesson plan for plan. learners with relevant spreadsheet experience. Lesson Outline B is All three lessons are the MOST effective effective because for all learners. they all include the same content.

Ruth Colvin Clark Evidence-Based Training Methods: A Guide for Training Professionals

te tell ll Ruth Colvin Clark Evidence-Based Training Methods: A Guide for Training Professionals

te tell ll show show Ruth Colvin Clark Evidence-Based Training Methods: A Guide for Training Professionals

do do te tell ll show show Ruth Colvin Clark Evidence-Based Training Methods: A Guide for Training Professionals

do do te tell ll fe feedba edback ck show show Ruth Colvin Clark Evidence-Based Training Methods: A Guide for Training Professionals

Lesson Outline A is Lesson Outline C is a the LEAST more effective effective lesson lesson plan for plan. learners with relevant spreadsheet experience. Lesson Outline B is All three lessons are the MOST effective effective because for all learners. they all include the same content.

experience

m u l t i p l e

avoid trick items

avoid trick items emphasize important material

avoid trick items emphasize important material keep answer options similar lengths

avoid trick items emphasize important material keep answer options similar lengths avoid verbatim phrasing

avoid trick items emphasize important material keep answer options similar lengths avoid verbatim phrasing use common errors

avoid trick items emphasize important material keep answer options similar lengths avoid verbatim phrasing use common errors use plausible distractors

4 3 2 1

get out of the lowest level

creating evaluating analyzing applying understanding remembering

hi high ghest leve est level mi midd ddle lev le level el lo lowe west lev st level el Dawn M. Zimmaro Writing Good Multiple Choice Exams

lo lowe west lev st level el Dawn M. Zimmaro Writing Good Multiple Choice Exams

Which of the following defines X?

Which of the following is an example of X? Which of the following defines X?

What is the next step in X? Which of the following is an example of X? Which of the following defines X?

lo lowe west lev st level el

hi high ghest leve est level mi midd ddle lev le level el lo lowe west lev st level el

Here is a scenario/problem . Which of the following apply?

Which of the following is an example of X? Here is a scenario/problem . Which of the following apply?

screenshots & i n t e r p r e t scenarios

Which of the following best defines a Monitronics Lanvac customer? A. B. C. D.

Mr. Hansen advises that he would like to be billed less frequently because he doesn’t like receiving a bill every month. Which of the following actions best represents how to assist him?

multilogical t h i n k i n g

Which of the following best defines a Monitronics Lanvac customer? A. B. C. D.

Mr. Hansen advises that he would like to be billed less frequently because he doesn’t like receiving a bill every month. Which of the following actions best represents how to assist him?

The billing address is located on which side of the customer banner in MASterMind? A. B. C. D.

Mr. Hansen wants to change the P.O. address we have on file. Which of the following actions best represents how to assist him?

Which of the following services is not included in the lifetime service plan? A. B. C. D.

Mr. Hansen states that after installing a window unit air conditioner over the weekend that his system will not arm even though he has all of his doors and windows shut. Which of the following actions best represents how to assist him?

m e a s u r e

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the levels Donald Kirkpatrick level 1 level 3 level 2 level 4 level 5 The Kirkpatrick Model

level 1

level 2

level 3

“ An ASTD Benchmarking Forum study found that while 94 percent of courses are examined for Level 1, only 34% are checked for participant knowledge. The two field-based levels, 3 and 4, fare far worse. Just 13% of courses are examined on Level 3, and only 3% ” for Level 4. Rossett , Allison. “Metrics Matters: Technology Changes the Face of Learning and Development. How Does it Change Analysis and Evaluation?” T&D. March 2010. p. 65.

Robert O. Brinkerhoff

30 days

business need? improve image courtesy of iStockphoto recurrent - PowerPoint PPT Presentation

team small BIG impact Christina Grimsley, Ph.D. Monitronics, International business need? improve image courtesy of iStockphoto recurrent image courtesy of Microsoft Clipart image courtesy of Microsoft Clipart image courtesy of

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You can, but should you? Mike Gouline @mgouline I live here Sydney, Australia Image

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The Athenian Acropolis Image courtesy of Jack Versloot on flickr. License CC BY. 1 Temple of

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M a t c h i n g a t L O a n d N L O I n t ro d u c t i o n t o Q C D - L e c t u re 4

Name of material: Courtesy Lessons Image(s): Video : Point(s) of interest: Primary purpose:

Image Enhancement The objective is to process an image to improve its suitability for a

and Printing Presses This image is in the public domain. 21H.343J / CC.120J, Spring 2016 1

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