Business Continuity in Times of Crisis Welcome This session will - PowerPoint PPT Presentation

Business Continuity in Times of Crisis

Welcome This session will be recorded.

Bill Bruton Account Executive Bill.Bruton@SHEAGlobal.com

Tracey Crane Chief Operations Officer Tracey.Crane@SHEAGlobal.com

Josh Fraser Digital Transformation Manager Josh.Fraser@SHEAGlobal.com https://www.linkedin.com/in/joshafraser/ @cloudycanuck

Grantley Smith Senior Solutions Architect

We believe there is potential for excellence in every business Our passion is guiding our clients to operational excellence

Our Industry Focus Manufacturing, distribution, and project-based businesses. Project-Based and Other Industries 8

Best practices for limiting the impact of COVID-19 by working remote Maintain and enhance employee collaboration and engagement Learn what systems to enable and how to protect them Transitioning to remote operations for traditional on premises functions Maintain business transaction flow 9

Employee Collaboration & Engagement

Lessons Learned from a Remote Culture SHEA Global Customers Canada, USA, United Kingdom, Germany, Switzerland, France, Holland, Sweden, Denmark, Belgium, Spain, Italy, Sri Lanka, India, Mauritius, South Africa, New Zealand, Australia, Malaysia, Singapore, China, Vietnam, Philippines, Jamaica, Barbados, Mexico SHEA Global Offices Toronto, Canada Vancouver, Canada Buffalo, USA Birmingham, UK Pune, India

Lessons Learned from a Remote Culture Daily Coffee Breaks Video Conferencing Record & Share 12

Lessons Learned from a Remote Culture Michelle’s Tips: • Manage your ‘chats’ like meetings: right people, appropriate time • Keep your workspace tidy (less distraction) • Build break times into your schedule https://www.linkedin.com/pulse/adjusting-work-outside- office-michelle-firth/ 13

Enabling Remote Teams – The Technical Side

Microsoft Teams enables instant message, audio & video calling and real time collaboration Key Terms in Microsoft Teams Team A collection of people, content and tools. (For example a Business Continuity Team) Channel A dedicated section within a team to identify content Chat 1 on 1 Instant Messages between users in the Teams Org Meetings Teams Meetings Provide a meeting workspace – this can be ad- hoc or attached to a channel. Calling VOIP calls within Teams, or calls to traditional phone numbers* Teams Client Availability Windows / Mac Linux iOS (Apple) Android Web Based 15

Additional Capabilities within Microsoft Teams 16

Use your Camera! 17

Getting Started with Teams What do I need? A M365 Subscription with appropriate licensing. Ask us! We’d be happy to help with provisioning, training and adoption. Visit Getting Started with MS Teams https://docs.microsoft.com/en-us/MicrosoftTeams/get-started-with-teams-quick-start 18

Protecting your Systems

How to protect on premises systems with the cloud. Microsoft Azure 1. Review Environment – Identify key systems 2. Determine Recovery Point Objective 3. Determine Recovery Time Objective 4. Retention Policy & Requirements Veeam & Veeam Cloud Connect Azure Backup Services Azure Backup Recovery Vault 20

Accessing On-Premises Resources Remotely

What are you challenges accessing on premises systems? How do I access systems securely? What about third party tools like GoToMyPc? 22

VPN Configuration Secure VPN Corporate Firewall w/ VPN Internet 23

Remote Desktop Web Gateway RDWeb Server SSL Connection via Browser Corporate Firewall w/ SSL & RDWeb Internet 24

Maintaining Business Transaction Flow

Maintaining business transaction flow Keep business going! External Business Documents Banking Approval Mechanisms 26

Questions?

info@SHEAGlobal.com www.SHEAGlobal.com North America: +1 (289) 317-1959 Europe and Asia: +44 121 393 4588 If you need assistance with transitioning your organization to working remotely or need assistance in protecting your assets, we’re here to help. SHEA Global and our partners are offering quick response solutions to help keep our customers operational.

Thank You