Business Administrator Standard Business Project Learners Name: ________________________________________ TLC’s Name: ________________________________________ Date Submitted: ________________________________________
Business Project Specification: The apprentice delivers a presentation to the EPAO on a project they have completed or a process they have improved. The presentation lasts 10-15 minutes, with a further 10-15 minutes for a Q&A session. The presentation is out of 100. The project is completed from month 9 of the apprenticeship and should be completed prior to EPA being triggered. The project is submitted to the EPAO and they provide a question to answer in the presentation, for example: How have you improved a process or operating practice? What were the steps you took to implement the project? What worked well and how would you improve the results in future? The presentation should summarise the aim, outcome and responsibilities of the KSBs shown in the project. The presentation should demonstrate how they approached a task and the skills shown in doing so, building towards how they would improve the results going forward. The presentation is expected to be produced using Microsoft Office PowerPoint or Prezi, demonstrating a minimum level of IT skills. Further requirements: A project or process improvement should account for 21-35 working hours, over the apprenticeship, to adequately apply themselves Must be work-based; incorporating scoping, planning, managing, communicating to stakeholders, monitoring and reporting results The apprentice chooses the project/process improvement with the guidance of the employer and training provider Responsibilities: The training provider and employer are responsible for supporting the apprentice on what could be a suitable project or process improvement, in line with guidance from the EPAO. Core KSBs: The presentation focuses on the skills required to complete a project or process improvement include planning and organisation, project management, demonstrating quality standards and decision making in prioritising areas of focus. Evidencing these skills in the presentation is coupled with effective communication in delivery. Please view annexed table for the minimum KSBs to be assessed.
Notes Give a general introduction and background to department, team or area of work, including how this relates to the rest of the business unit (if applicable)
Explain how the business fits into the hospitality industry (links to briefing paper given in planning meeting) Demonstrate an awareness of and understanding for the need for deadlines:
How the apprentice keeps up to date with trends and the changing industry: Outline the problem, challenge or opportunity identified:
State the aims and objectives of the project: Provide an indication of costs associated with the proposed recommendations:
Explain how the research was undertaken: Explain how suggested improvements will impact on customers and their experience, or improve business performance: Explain how the idea could be implemented:
The below table provides each of the Knowledge, Skills and Behaviours (KSBs) of the Standard with the assessment method viewed as most appropriate to use. For each of the KSBs, grading criteria are provided for Fail, Pass and Distinction. Knowledge, Skills and Description Assessment Fail Pass Distinction Between 60 – 79% Behaviour method Below<60% Above 80% assessed Skills: What is required (advancing key skills to support progression to management) Portfolio Skilled in the use of multiple IT Has not demonstrated Demonstrates they Consistently interview packages and systems relevant they can use IT can use IT packages, demonstrates they / to the organisation in order to: packages specifically to write can use IT packages Project write letters or emails, create letters or emails, and and can provide presentation proposals, perform financial Unable to provide to record and analyse varied, quality processes, record and analyse quality examples of information examples data. Examples include MS when they have used IT Office or equivalent packages. IT packages without Able to perform tasks Able to perform tasks Able to choose the most mistakes relevant to their role relevant to their role appropriate IT solution to suit using IT packages using IT packages and the business problem. Able to without supervision can coach others in update and review databases, using IT record information and produce data analysis where required.
Decision Exercises proactivity and good Project Frequently makes Decisions are thought Decisions are timely and presentation Making judgement. Makes effective poor decisions and through, using a range of consistently show good decisions based on sound does not learn from information to make a sound judgement reasoning and is able to deal with mistakes judgement challenges in a mature way. Seeks Decisions are continuously advice of more experienced team Decision making is Challenges appropriately and made by thoughtfully members when appropriate unreasoned is polite when doing so considering different information and the risks of Reacts Exercises sound judgement any action unprofessionally to when asking for advice by feedback choosing the appropriate Decisions are fully evidenced time, manner and person and justifiable Consistently behaves and seeks advice in a mature way Builds and maintains positive Portfolio Interpersonal relationships within their own interview Does not work Works effectively with a Influences managers as well skills team and across the organisation. / effectively with range of people as peers Demonstrates ability to influence Project others presentation and challenge appropriately. Influences and challenges Constructively challenges Becomes a role model to peers and Does not exhibit role peers when necessary managers, as well as peers, team members, developing model behaviours when necessary coaching skills as they gain area Supports others in the knowledge. Does not seek to organisation and Proactively offers to coach develop coaching demonstrates coaching skills others and has had good skills performance recorded in feedback
Portfolio Communications Demonstrates good Communication is Demonstrates they can Communication is interview communication skills, whether unclear, either communicate clearly, in both consistently clear, both / face-to-face, on the telephone, in verbally or in writing written and verbal written and verbally Project writing or on digital platforms. communication presentation Uses the most appropriate Chooses ineffective Champions an appropriate channels to communicate methods to Shows flexibility to different choice of communication effectively. Demonstrates agility communicate, e.g. situations channels and confidence in communications, social media for carrying authority appropriately. sensitive work- Uses appropriate Consistently answers queries Understands and applies social related information communication channels from both inside and outside media solutions appropriately. dependent on the subject of the organisation in a Answers questions from inside and Regularly leaves matter confident way outside of the organisation, queries unresolved representing the organisation or Demonstrates ability to department. answer queries effectively from both inside and outside the organisation Planning and Portfolio Plans work and achieves Takes responsibility for initiating Does not plan work Makes plans that efficiently interview organisation deadlines and completing tasks, manages effectively maximise resources and / priorities and time in order to personally ensures results Project Shares areas to improve successfully meet deadlines. Ineffective at are achieved presentation plans with others Positively manages the managing expectations of colleagues at all expectations and Improves the management Effectively manages levels and sets a positive example unrealistic when of resources e.g. identifies resources and meetings for others in the workplace. Makes setting timescales cost savings or process suggestions for improvements to improvements Takes responsibility for working practice, showing Does not logistics and can provide understanding of implications demonstrate an Is proactive in taking examples beyond the immediate awareness of the responsibility for areas of environment (e.g. impact on wider environment logistics and has excellent
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