Broward County A ugust, 2018 Bill Davison, CEO SirsiDynix
Today’s Topics in 25 minutes: -- Three Broward County follow-up topics -- My Perspective: SD Highlights -- Does it matter in the results? -- What Solutions am I most excited about? -- Questions
Topic 1: Encryption of Data SirsiDynix Software as a Service (SaaS) provides: 1) Encryption of data in transit via HTTPS (SSL via TLS 1.2) to protect web-app and browser- based usage 2) Virtual Private Network (VPN) connectivity for direct system access by staff users (VPN is included in Broward County’s quote) Reference: Controlled Access Plan (CAP) Table 2: Requirements, Policies, and Procedures items SC-12 and SC-13
Topcic 2: DR Plan Updates • SirsiDynix reviews and updates all policies and procedures—including its SaaS Disaster Recovery Plan (DRP)— at at leas ast an annual ally, i if not more e freq equen ently • Disaster recovery and business continuity are an agenda topic during weekly infrastructure and technology team m eetings. Notes from these m eetings are part of the audited docum entation in our ISO and other certifications Reference: SaaS Disaster Recovery Plan (DRP) Section 11
Topic 3: SOC Certification SirsiDynix Software as a Service (SaaS) is: 1. Hosted in a facility certified to SSAE 18, SOC 1 and 2 (just like A WS ) The SOC 1 and 2 certification letters are available to you Application level certification can be obtained (we did ISO as it was requested) 2. Certified to International Organization for Standardization (ISO) 27001 certification, having im plem ented the full regim en of Annex A security m easures which are audited annually
AWS – why we left based on what we learned Fit , Flexibility, and Control • Ha Hardwa ware o options – AWS uses commodity hardware. • SD mixes and matches top-tier hardware for performance, reliability, and global operational conformity. rd Party s • 3 rd software lic licensin ing – Some software products are very expensive or difficult to license in a public cloud environment such as AWS. • SD Runs our own data center to allow us to use the best software for each need. • IP addresse sses – AWS required our customers to allow large ranges of IP addresses through their firewalls – a potential security concern. • SD can narrow the requirement which is reassuring to many IT departments. Security & Monitoring • SD uses a variety of security a and m mon onitor oring ng t tool ools, some of which were hampered or completely inoperable within the AWS environment. • SD data center represents a much smaller target for any group or individual who might launch an attack on a more visible facility such as Amazon.
SOC2 vs. ISO 27001 SirsiDynix maintains several carefully selected security & privacy certifications including: • NIST 8 800: 0:53 53 for US Federal Government Agencies (aligns with FedRAMP); • Tu TurstArc/TRUST T e e – to assure safety and privacy for users of our web applications, including the COPPA protections for children’s privacy; • ISO 2 27001: 001:20 2013 13 for international compliance. • EU EU-GDPRcompliant Our primary emphasis is on ISO 27001 (2013 edition) because: • Internatio ionally lly rec ecognized ed – including the EU market which has some of the most stringent security requirements • Most e encompassi ssing – ISO 27001 requirements encompass most or all of the requirements of many other standards. • Certif ific icatio ion is t tightly ly c controlle lled by audit firms that are audited themselves.
Today’s Topics in 20 minutes: -- Done…..Three follow-up topics -- My Perspective: SD Highlights
SirsiDynix - Highlights •Leadership •T echnology •Customer Support • Partnerships (Connections)
̵ SIRSIDYNIX MANAGEMENT TEAM…. 7 PEOPLE OVER 120 YEARS AT SIRSIDYNIX-TOGETHER FOR LAST 14 YEARS Bill Davison Christie Kent CEO Chief Financial Officer • 26 years in the software industry • 4 years with SirsiDynui • 14 years at SirsiDynix • Recent experience: • 8 Years as CEO 10 Years as VP FP&A Berit Neilson Eric Keith Chief Products Officer Chief Marketing Officer • 20+ years at SirsiDynix • 23 years in the software and technology industry • Products • 17 years with SirsiDynix • Library Relationship Mgmt Brad Whittle Scott Wheelhouse VP Global Sales SVP SaaS & Support • 22 years in the software industry • 28 years in the software & technology industries • 17 years at SirsiDynix • 19 years at SirsiDynix • 20 years in operations & 6 years in product management Tim Hyde VP Professional Services • 27 years in the software industry • 20 years at SirsiDynix • 5 years at IBM in IT 10
Stability Makes SirsiDynix Diffe re nt
At SirsiDynix We believe in the
What We have le arne d… … … .. • Don’t force you on solutions… let you decide • Give you options • Give you the best experience as affordably as possible
SirsiDynix - Highlights •Leadership • Technology
Technology What it m e ans fo r yo u. • Interoperability for flexibility in solution choices • Patron data security • Data access and aggregation for operational analyses • Integrate physical & digital • Provide a 21 st century LSP supporting you for years to come
SirsiDynix - Highlights •Leadership •T echnology • Customer Support • More than just software
t 3 ye In the las ars … 303 WE B INARS What Makes S irs iDynix Diffe re nt
t 3 ye In the las ars … 39,000 WE B INAR VIE WS What Makes S irs iDynix Diffe re nt
Support Center What Makes SirsiDynix Diffe re nt
Support Center: So Much More Than Ticket Tracking… Recognized by the Associatio ion o of S f S upp pport Professio ionals ls as one of the T en en B Bes est W Web eb S S upport S ites es based on: • Knowledge base of over 35,000 items • Reports Catalog • Developers Community • Consulting Catalog • Training: Live and On-Demand • Strategic Partner Program • Enhancement Forum (with voting) • Webinars • Downloads • News and Alerts • Product Roadmaps • and much more!
Cloud Hosting Services • ISO, NIST, SCO2 (facility) Certifications • VPN, SSL options for encryption • Not AWS (on purpose!) • Single Sign On • Chief Security Officer
Key Differentiators…. •Leadership •T echnology •Customer Support • Partnerships (Connections)
Best -of-Breed Select what’s best for you through the power of APIs & Web Services Integration
Partnerships to Support You … and more
APIs and Web Services System Integrator service without the System Integrator problems or price!
SirsiDynix - Highlights •Leadership •T echnology •Customer Support • Partnerships (Connections) Does it matter in results?
Largest Public Library Custom ers Toronto Public Library – 32.8 Million CLEVNET Consortium – 26.2 Million Calgary Public Library – 20 Million South Australia Public Library Network – 20 Million SWAN Consortium – 16 Million County of Los Angeles – 14 Million Newest Large Publics: • Multnomah (Oregon) • London Libraries Consortium
The Res ult of BLUE cloud infras tructure… … Greatly improved customer satisfaction
2011 2012 2013 2014 2015 2016 2017 60 E xc e lle nt 54 54 53 53 NP S Net 50 Go o d Promoter Score 42 42 40 30 30 30 20 15 15 14 14 11 11 10
Outlook I Indicator • Trend: d: Ind ndustry leade der A AND getting e even better! Source: Glassdoor Employee Feedback
SirsiDynix - Highlights •Leadership •T echnology •Customer Support • Partnerships (Connections)
What Solutions am I most Excited About?
Enterprise • Discovery Platform • Built-in CMS • Integration of any type of content • Branded for your library • “Wrapper” services by SD to make perfect for your library
Enterprise Mobile • Responsive CSS • Custom branding • Easily enable/disable mobile features • Include custom targets and widgets
Mobile App • Easy Administration • Customizable branding • Barcode scanner for book and user lookup • Full patron account access
Analytics • Interactive, visualized data • All the data you want (any system) • More insights, less work • Focus on user consumption (not creation) • “Wrapper” services by SD to make perfect for your library
Customer Engagement Data-Drive n, P e rs o naliz e d, Individual E ng ag e m e nt Cam p aig ns Platform B e havio ral Data New C o o n ns o o l lid a te s yo o u ur d d a ta Materials Relevant a n d p u ts it a ll in o n e p la c e . • Email Opens, Clicks Services • Checkouts, Holds Related • Email Nurture Campaigns Materials Welcome • Digital & Physical Event Registrations / Attendance DATA ENGINE ENGAGEMENT • Form Fill-outs AUTOMATED Alerts • Personas & Segmentation TRIGGERS • Surveys Programming • Website, Mobile, & Catalog Behavior Rate Y our • Social Media Last Visit • Donations Newsletter Ac ti tiva te te s yo ur d r d a ta ta a n d p u t it to w o rk. Anniversaries Re-Engagement
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