Boosting Collective IQ A Design for Dramatic Improvements in - PowerPoint PPT Presentation

2 3 4 23 The Bootstrap "Paradigm Map" Capability Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure Infrastructure System Capability Continuous Investment Infrastructure Improvement Criteria Improvement Infrastructure Improvement Bootstrap Cycles Strategy Improvement Deployment Global O H S Collective IQ Community Targets? Interoperability

2 3 4 24 The Bootstrap "Paradigm Map" Capability Augmentation Augmentation Objective Co-Evolution Most Payoff Infrastructure System System Continuous Investment Improvement Criteria APPROACH Whole-System Improvement Infrastructure Augmentation Human Tool Improvement Bootstrap System System Cycles Strategy Improvement Deployment Global O H S Collective IQ Community Targets? Interoperability

2 3 4 25 The Whole Augmentation System Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System Continuous Investment Improvement Criteria Capability Infrastructure Human System Tool System Improvement Paradigms Infrastructure Organizations Facilities Procedures Media Customs Tools Methods Improvement Bootstrap Language Cycles Machinery Strategy Skills Vehicles Knowledge etc. Learning Improvement Deployment Global O H S Collective IQ Attitudes Community Targets? Interoperability

2 3 4 26 Augmentation System Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System Continuous Investment Improvement Criteria Capability Infrastructure Capability HUMAN System TOOL System Infrastructure fed by the Improvement Paradigms Human / Tool Infrastructure Organizations Facilities Procedures Media Augmentation System Customs Tools Methods Language Machinery Improvement Bootstrap Skills Vehicles Cycles Strategy Knowledge etc. Learning Attitudes Improvement Deployment Global O H S Collective IQ Community Targets? Interoperability END

2 3 4 27 The Bootstrap "Paradigm Map" Capability Augmentation Augmentation Objective Co-Evolution Most Payoff Infrastructure System System HUMAN System TOOL System Continuous Investment Improvement Criteria Capability Infrastructure Paradigms Organizations Facilities Procedures Media Improvement Customs Methods Infrastructure Tools Language Machinery Skills Vehicles Knowledge Improvement Bootstrap Learning etc. Cycles Strategy Attitudes Improvement Deployment Global O H S Collective IQ Community Targets? Interoperability

2 3 4 28 The Bootstrap "Paradigm Map" Capability Augmentation Objective Co-Evolution Co-Evolution Most Payoff Infrastructure System Continuous Investment Improvement Criteria APPROACH Improvement Infrastructure Pragmatic Co-Evolution Improvement Bootstrap Cycles Strategy Improvement Deployment Global O H S Collective IQ Community Targets? Interoperability

2 3 4 29 The Co-Evolution Frontier Where is your organization today? Capability Augmentation 1 Objective Co-Evolution Most Payoff 20 Years Infrastructure System Anticipatable Today Here? Continuous Investment Human System Improvement Improvement Criteria Anticipatable Today Improvement 20 Years Infrastructure Improvement Bootstrap Cycles Strategy Improvement Deployment Global O H S Collective IQ Community Targets? Interoperability Tools System Improvement

2 3 4 30 The Co-Evolution Frontier Or, is this more like it? Capability Augmentation 2 Objective Co-Evolution Most Payoff 20 Years Infrastructure System Anticipatable Today Continuous Investment Human System Improvement Improvement Criteria Anticipatable Today Improvement 20 Years Infrastructure Improvement Bootstrap Cycles Strategy Improvement Deployment Global O H S Collective IQ Community Targets? Interoperability Tools System Improvement

2 3 4 31 The Co-Evolution Frontier Or this ? (more probable) Capability Augmentation 3 Objective Co-Evolution Most Payoff 20 Years Infrastructure System Anticipatable Today Continuous Investment Human System Improvement Improvement Criteria Anticipatable Today Improvement 20 Years Infrastructure Improvement Bootstrap Cycles Strategy Improvement Deployment Global O H S Collective IQ Community Targets? Interoperability Tools System Improvement

2 3 4 32 Outposts on the Co-Evolution Frontier Who will be the trailblazers? Capability Augmentation Objective Co-Evolution Most Payoff 20 Years Infrastructure System Anticipatable Today Continuous Investment Human System Improvement Improvement Criteria Anticipatable Today Improvement 20 Years Infrastructure ? Improvement Bootstrap Cycles Strategy Improvement Deployment Global O H S Collective IQ Community Targets? Interoperability Tools System Improvement END

2 3 4 33 The Bootstrap "Paradigm Map" Capability Augmentation Objective Co-Evolution Co-Evolution Most Payoff Infrastructure System 20 Years Continuous Investment Improvement Criteria Anticipatable Today Anticipatable Today 20 Years Improvement Human System Infrastructure Today's Frontier Penetration Improvement Bootstrap Cycles Strategy Tools System Improvement Deployment Global O H S Collective IQ Community Targets? Interoperability

2 3 4 34 The Bootstrap "Paradigm Map" Capability Augmentation Objective Co-Evolution Most Payoff Most Payoff Infrastructure System Continuous Investment Step-Wise vs. Compounded ROI Improvement Criteria Improvement Infrastructure Improvement Bootstrap Cycles Strategy Improvement Deployment Global O H S Collective IQ Community Targets? Interoperability

2 3 4 35 The Bootstrap "Paradigm Map" Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System Continuous Investment Investment Improvement Criteria Criteria STRATEGIC QUESTION Improvement Infrastructure What would yield the compounded ROI? Improvement Bootstrap Cycles Strategy Improvement Deployment Global O H S Collective IQ Community Targets? Interoperability

2 3 4 36 The Bootstrap "Paradigm Map" Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System Continuous Investment Improvement Criteria STRATEGIC TARGET Improvement Improvement Faster, smarter Infrastructure Infrastructure "improvement cycles" Improvement Bootstrap Cycles Strategy Improvement Deployment Global O H S Collective IQ Community Targets? Interoperability

2 3 4 37 Simple Organizational Model Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System Continuous Investment Improvement Criteria H T Improvement Infrastructure Improvement Bootstrap Cycles Strategy Improvement Deployment Global O H S Collective IQ Community Targets? Interoperability

2 3 4 38 Simple Organizational Model Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System A A Core Business Core Business Continuous Investment Activity Activity Improvement Criteria H H T T Improvement Infrastructure Improvement Bootstrap Cycles Strategy Improvement Deployment Global O H S Collective IQ Community Targets? Interoperability

2 3 4 39 Simple Organizational Model Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System A Core Business Continuous Investment Activity Improvement Criteria H T Showing explicit provision for Improving product cycle Improvement B Infrastructure Improves A's Capabilities Improvement Bootstrap Cycles Strategy There should be a permanent "continuous improvement" Improvement Deployment Global O H S Collective IQ Community Targets? Interoperability B activity (as for TQM)

2 3 4 40 Goals of B and C Activities Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System A Core Business Continuous Investment Activity Improvement Criteria H T Improving Product Cycle Improvement B Infrastructure Improves A's Capabilities Improving Improvement Cycle Improvement Bootstrap Cycles Strategy C Improves B's Improvement Deployment Global Capabilities O H S Collective IQ Community Targets? Interoperability

2 3 4 41 Pushing the Frontier Requires Collaboration Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System INTEGRATING: A Core Business • Input, feedback Continuous Investment Activity • Evolving requirements Improvement Criteria H T • Lessons learned • Evaluations Improvement B Infrastructure Improves A's Capabilities TRANSFERRING: Improvement Bootstrap • Paradigm shifts Cycles Strategy C • Pilots Improves B's • Best practices Improvement Deployment Global Capabilities O H S Collective IQ • Support Community Targets? Interoperability END

2 3 4 42 The Bootstrap "Paradigm Map" Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System Continuous Investment A Improvement Criteria Core Business Activity H T Improvement Improvement B Improves A's Infrastructure Infrastructure Capabilities C Improvement Bootstrap Improves B's Cycles Strategy Improvability Improvement Deployment Global O H S Collective IQ Community Targets? Interoperability

2 3 4 43 The Bootstrap "Paradigm Map" Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System Continuous Investment Improvement Criteria Compounding ROI Improvement Targeting Collective IQ Infrastructure • Boosts Product Cycle • Boosts Improvement Cycle Improvement Bootstrap Bootstrap Cycles Strategy Strategy Improvement Deployment Global O H S Collective IQ Community Targets? Interoperability

2 3 4 44 The Goals of B and C Activities Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System A Core Business Continuous Investment Activity Improvement Criteria H T Improving Product Cycle Improvement B Infrastructure Improves A's Capabilities Improving Improvement Cycle Improvement Bootstrap Cycles Strategy C Improves B's Improvement Deployment Global Capabilities O H S Collective IQ Community Targets? Interoperability

2 3 4 45 Extra Bootstrapping Leverage Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System A Continuous Investment Improvement Criteria H T Leveraging gains in collective IQ at multiple levels of the organization Improvement B Infrastructure yields compounding ROI Improvement Bootstrap Cycles Strategy C Improvement Deployment Global O H S Collective IQ Community Targets? Interoperability END

2 3 4 46 The Bootstrap "Paradigm Map" Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System Continuous Investment A Improvement Criteria H T Improvement B Infrastructure C Improvement Bootstrap Bootstrap Cycles Strategy Strategy Improvement Deployment Global O H S Collective IQ Community Targets? Interoperability

2 3 4 47 The Bootstrap "Paradigm Map" Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System Continuous Investment Collective IQ Boosted By: Improvement Criteria C oncurrently Improvement D eveloping Infrastructure CoDIAK I ntegrating & A pplying Improvement Bootstrap K nowledge Cycles Strategy Improvement Deployment Global O H S Collective IQ Collective IQ Community Targets? Interoperability

2 3 4 48 Collective IQ: How well people work collectively Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System How quickly and intelligently people can respond to a Continuous Investment situation collectively… Improvement Criteria Leveraging their collective Improvement • memory Infrastructure • perception • planning • reasoning Improvement Bootstrap • foresight Cycles Strategy • experience into applicable knowledge Improvement Deployment Global O H S Collective IQ Community Targets? Interoperability Organizational Unit of any size

2 3 4 49 Engaged in Basic Knowledge Processes Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System External Environment Ingesting Interacting Scanning Continuous Investment Improvement Criteria CONCURRENTLY: • Assessing Reports Intell • Digesting Contracts Improvement Mtg • Integrating Records Infrastructure • Collaborating Email Lessons Commentary • Developing Learned Rationale • Applying Improvement Bootstrap • Learning Plans Source Cycles Strategy Proposals Code • (Re)using Improvement Deployment Global O H S Collective IQ Community Targets? Interoperability A Dynamic Knowledge Repository (DKR) emerges

2 3 4 50 Engaged in Basic Knowledge Processes Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System External Environment Ingesting Interacting Scanning Continuous Investment Improvement Criteria CONCURRENTLY: • Assessing Reports Reports Intell • Digesting Contracts Contracts Improvement Mtg • Integrating Records Infrastructure Plans • Collaborating Email Lessons Source Commentary • Developing Learned Proposals Rationale Code • Applying Improvement Bootstrap • Learning Plans Source Cycles Strategy Proposals Code • (Re)using Lessons Mtg Learned Records Rationale Commentary Improvement Deployment Global Email Intelligence O H S Collective IQ Community Targets? Interoperability

2 3 4 51 Useful Categorization of the Evolving Knowledge Base Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System External Environment Ingesting Interacting Scanning Continuous Investment Improvement Criteria CONCURRENTLY: Recorded External Knowledge • Assessing Reports Intell Dialog Intelligence Products • Digesting Contracts Improvement Mtg • Integrating Records Memos Papers, Books Plans Infrastructure • Collaborating Email Mtg. Records News Proposals Lessons Commentary • Developing Rationale Proceedings Learned Reports Rationale Commentary Brochures Specifications • Applying Improvement Bootstrap Change requests Surveys Source Code • Learning Plans Source Cycles Strategy Proposals Code • (Re)using Improvement Deployment Global O H S Collective IQ Community Targets? Interoperability

2 3 4 52 Collective IQ Depends on CoDIAK Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System External Environment Ingesting Interacting Scanning Continuous Investment Improvement Criteria CONCURRENTLY: Recorded External Knowledge • Assessing Dialog Intelligence Products CONCURRENTLY: • Digesting Improvement • Developing • Integrating Memos Papers, Books Plans Infrastructure • Integrating Recorded Intelligence Knowledge • Collaborating Mtg. Records News Proposals • Applying Dialog Collection Products • Developing Rationale Proceedings Reports Knowledge Commentary Brochures Specifications • Applying Improvement Bootstrap Change requests Surveys Source Code • Learning Cycles Strategy • (Re)using Improvement Deployment Global O H S Collective IQ Community Targets? Interoperability

2 3 4 53 Concurrently Amplified by Interacting Knowledge Domains Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System Continuous Investment Improvement Criteria Recorded Intelligence Knowledge Dialog Collection Products Improvement Infrastructure Improvement Bootstrap Cycles Strategy Recorded Intelligence Knowledge Dialog Collection Products Improvement Deployment Global O H S Collective IQ Community Targets? Interoperability END

2 3 4 54 The Bootstrap "Paradigm Map" Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System Continuous Investment External Environment Improvement Criteria Ingesting Scanning Interacting Improvement CONCURRENTLY: Infrastructure • Developing • Integrating • Applying Knowledge Recorded Intelligence Knowledge Improvement Bootstrap Dialog Collection Products Cycles Strategy Improvement Deployment Global O H S Collective IQ Collective IQ Community Targets? Interoperability

2 3 4 55 The Bootstrap "Paradigm Map" Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System Continuous Investment Improvement Criteria CHALLENGE Improvement Infrastructure Global Interoperability for collective use Improvement Bootstrap Cycles Strategy Improvement Deployment Global Global O H S Collective IQ Community Targets? Interoperability Interoperability

2 3 4 56 Example: Manufacturing Organization Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System Management Customers Marketing Continuous Investment Improvement Criteria Joint-Venture Finance Partners Improvement Engineering Legal Infrastructure Procurement Manufacturing Improvement Bootstrap Cycles Strategy Quality Subcontractors Suppliers Improvement Deployment Global O H S Collective IQ Community Targets? Interoperability

2 3 4 57 Islands in a supplier hierarchy of a major aircraft program would be very costly Capability Augmentation Objective Co-Evolution Most Payoff Company X -- Major Aircraft Program Infrastructure System 2000 - 3000 people Continuous Investment Distributed Nationwide: Improvement Criteria • 6000 + companies • Collaborating on tasks 200 First-Tier Suppliers & specifications Improvement • Tracking progress Infrastructure • Developing products Improvement Bootstrap 2000 Second-Tier Suppliers Cycles Strategy Improvement Deployment Global 4000 Third-Tier Suppliers O H S Collective IQ Community Targets? Interoperability END

2 3 4 58 The Bootstrap "Paradigm Map" Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System Continuous Investment Improvement Criteria 200 First-Tier Improvement Suppliers Infrastructure 2000 Second-Tier Suppliers Improvement Bootstrap Cycles Strategy 4000 Third-Tier Suppliers Improvement Deployment Global Global O H S Collective IQ Community Targets? Interoperability Interoperability

2 3 4 59 The Bootstrap "Paradigm Map" Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System Continuous Investment Improvement Criteria O pen H yperdocument S ystem Improvement Infrastructure Critical missing piece of the tool system Improvement Bootstrap Cycles Strategy Improvement Deployment Global O H S O H S Collective IQ Community Targets? Interoperability

2 3 4 60 OHS Technology Boosting Collective IQ Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System Continuous Investment Improvement Criteria Dynamic Knowledge Improvement Development Infrastructure Improvement Bootstrap Cycles Strategy HUMAN TOOL SYSTEM SYSTEM Improvement Deployment Global O H S Collective IQ Community Targets? Interoperability

2 3 4 61 OHS Enabling Technology Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System A collaborative hyperdocument environment Continuous Investment Improvement Criteria • Hypermedia for "real work" Improvement • Unified knowledge capture and management Infrastructure • Enhanced utilization of knowledge assets Improvement Bootstrap Cycles Strategy • Enables concurrency, coordination, and collaboration Improvement Deployment Global • Evolvable, interoperable, scalable, and integrative O H S Collective IQ Community Targets? Interoperability

2 3 4 62 OHS for Basic Collaborative Knowledge Work Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System Shared knowledge-work environment • Structured Continuous Investment • Object linking Improvement Criteria Shared Files • Viewing Improvement • Browsing Infrastructure • Shared Screens • Scripting Improvement Bootstrap Cycles Strategy CoDIAK Example Improvement Deployment Global O H S Collective IQ Community Targets? Interoperability

2 3 4 63 OHS for Basic Collaborative Knowledge Work Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System Shared knowledge-work environment • Structured Structured Multi-Media Document Continuous Investment • Object linking Improvement Criteria • Viewing Improvement • Browsing Infrastructure • Shared Screens • Scripting Improvement Bootstrap Cycles Strategy CoDIAK Example Improvement Deployment Global O H S Collective IQ Community Targets? Interoperability

2 3 4 64 OHS for Basic Collaborative Knowledge Work Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System Shared knowledge-work environment • Structured Link to Any Object in Any File Continuous Investment • Object linking Improvement Criteria • Viewing Improvement • Browsing Infrastructure • Shared Screens • Scripting Improvement Bootstrap Cycles Strategy CoDIAK Example Improvement Deployment Global O H S Collective IQ Community Targets? Interoperability

2 3 4 65 OHS for Basic Collaborative Knowledge Work Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System Shared knowledge-work environment • Structured Multiple Views of a Document Continuous Investment • Object linking Improvement Criteria Document A: 1 1 • Viewing Document A: 3 2 3 1 z 4 Improvement 1a • Browsing 5 1b 6 Infrastructure 2 7 2a • Shared Screens 2b 2c Document A: 2 3 z • Scripting 3a 1 Improvement Bootstrap 4 3 5 7 Cycles Strategy 6 7e z 6a 7f 6b CoDIAK 7 Example Improvement Deployment Global O H S Collective IQ Community Targets? Interoperability

2 3 4 66 OHS for Basic Collaborative Knowledge Work Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System Shared knowledge-work environment • Structured Rapid, Direct Navigation Continuous Investment • Object linking Improvement Criteria Shared Files • Viewing Improvement • Browsing Infrastructure • Shared Screens • Scripting Improvement Bootstrap Cycles Strategy CoDIAK Example Improvement Deployment Global O H S Collective IQ Community Targets? Interoperability

2 3 4 67 OHS for Basic Collaborative Knowledge Work Capability Augmentation Taking turns as the “designated driver” Objective Co-Evolution Most Payoff Infrastructure System “Let’s work on this together!” – “OK” Special architectural feature Shared knowledge-work environment • Structured for working together as if side by side Continuous Investment • Object linking Improvement Criteria • Viewing Improvement • Browsing Infrastructure • Shared Screens • Scripting Improvement Bootstrap Cycles Strategy CoDIAK Example Improvement Deployment Global O H S Collective IQ Community Targets? Interoperability

2 3 4 68 OHS for Basic Collaborative Knowledge Work Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System Shared knowledge-work environment • Structured User Extensibility Continuous Investment • Object linking Improvement Criteria Shared Files • Viewing Improvement • Browsing Infrastructure • Shared Screens • Scripting Improvement Bootstrap Cycles Strategy CoDIAK Example Improvement Deployment Global O H S Collective IQ Community Targets? Interoperability

2 3 4 69 OHS for Basic Collaborative Knowledge Work Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System E-Mail Shared knowledge-work environment • Structured Continuous Investment • Object linking Improvement Criteria Shared Files • Viewing Improvement • Browsing Infrastructure • Shared Screens • Scripting Improvement Bootstrap Cycles Strategy CoDIAK Example Improvement Deployment Global O H S Collective IQ Community Targets? Interoperability

2 3 4 70 File Edit View Messages Tools Fields E-Mail Fully Augmented: Email Document • structured browsing, editing, In-Box filtering From: ce.bi Capability Augmentation • object level manipulation … Objective Co-Evolution Most Payoff To: dce.bi Infrastructure System Subject: Draft Plan E-Mail In-reply-to: BI-DCE-XY4ZM Shared knowledge-work environment Message: Continuous Investment OK I added some wording in Improvement Criteria <engelbart,draft-plan@4c>. Take a Shared Files look and tell me what you think. Also Improvement re: <@5a> I think we should Infrastructure incorporate the key points from <BI,plans,7b>. - Christina Improvement Bootstrap Cycles Strategy Improvement Deployment Global O H S Collective IQ Community Targets? Interoperability

2 3 4 71 OHS for Basic Collaborative Knowledge Work Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System E-Mail Shared knowledge-work environment • Structured Continuous Investment • Object linking Improvement Criteria Shared Files • Viewing Improvement • Browsing Infrastructure Journal (Library) Journal (Library) • Shared Screens • Scripting Improvement Bootstrap Cycles Strategy CoDIAK Example Improvement Deployment Global O H S Collective IQ Community Targets? Interoperability

2 3 4 72 File Edit View Fields Fields Access Email Document Addendum-to Mail Draft Assign Classification To: terry.org Capability Augmentation Comment Objective Co-Evolution Most Payoff Infrastructure System Disposition Cc: lane.org Extended-to Journal Journal Subject: Project Status Keywords Continuous Investment References-to Improvement Criteria Part-of Message: Sign Attach <Doc-X> Supersedes Improvement Infrastructure Journal (Library) Improvement Bootstrap Document X Cycles Strategy Example: Improvement Deployment Global O H S Collective IQ Posting a document in the Journal Community Targets? Interoperability

2 3 4 73 File Edit View Fields Email Notices Email Document terry.org lane.org Mail Draft Send Email Document Email Document To: terry.org Mail Draft Mail Draft Capability Augmentation Objective Co-Evolution Most Payoff To: terry.org To: terry.org Infrastructure System Cc: lane.org Cc: lane.org Cc: lane.org Subject: Project Status Subject: Project Status Journal: XYZ Subject: Project Status Journal: XYZ Continuous Investment Message: Message: Journal: XYZ Attach <Doc-X> Attach <Doc-X> Improvement Criteria Message: Attach <Doc-X> Improvement Infrastructure Journal (Library) Improvement Bootstrap Document X Cycles Strategy Example: Improvement Deployment Global O H S Collective IQ Posting a document in the Journal Community Targets? Interoperability

2 3 4 74 OHS for Basic Collaborative Knowledge Work Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System E-Mail Shared knowledge-work environment • Structured Continuous Investment • Object linking Improvement Criteria Shared Files • Viewing Catalog •Journal Improvement • Browsing •Ext.Docs Infrastructure Journal (Library) • Shared Screens • Scripting Improvement Bootstrap Cycles Strategy External Docs (Offline) CoDIAK Example Improvement Deployment Global O H S Collective IQ Community Targets? Interoperability

2 3 4 75 OHS for Basic Collaborative Knowledge Work Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System Shared knowledge-work environment • Structured Basic CoDIAK Support Continuous Investment • Object linking Improvement Criteria Intelligence Knowledge Dialog • Viewing Data Products Improvement • Browsing Infrastructure • Shared Screens • Scripting Improvement Bootstrap Cycles Strategy CoDIAK Example Improvement Deployment Global O H S Collective IQ Community Targets? Interoperability

2 3 4 76 Augmented Knowledge Workshop Dir File Edit View Window Special Print Help OHS Overview (2,ALL) Journal: oad,2250 (1,1) Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System AUTHORSHIP PROVISIONS IN AUGMENT Document Support ABSTRACT Shared knowledge-work environment • Structured INTRODUCTION Basic CoDIAK Support SOME BACKGROUND Continuous Investment For Groups CONTROLLING THE TOOLS • Object linking Improvement Criteria & Individuals ADDRESSING THE WORKING MATERIALS Intelligence Knowledge Dialog CONTROLLING THE VIEWS • Viewing Data Products • Structure EMBEDDING THE GRAPHIC TRAVELING THROUGH THE WORKING Improvement • Browsing • View Control MODIFYING THE DOCUMENT Infrastructure SUPPORTING MULTI-PARTY • Shared Screens • Browsing CONCLUSION REFERENCES • Scripting • Object-level Improvement Bootstrap Cycles Strategy • Linking CoDIAK • Integrated Editor Example Improvement Deployment Global O H S Collective IQ Community Targets? Interoperability

2 3 4 77 Augmented Knowledge Workshop Dir File Edit View Window Special Print Help OHS Overview (2,ALL) Journal: oad,2250 (2,1) Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System AUTHORSHIP PROVISIONS IN AUGMENT Document Support ABSTRACT AUGMENT is a text processing system Continuous INTRODUCTION Investment For Groups AUGMENT designed for analyzing human Improvement Criteria & Individuals Authorship has received a great deal of We recognize explicitly that highly skilled • Structure In this regard, our design goal was to provide An explicit sub-goal in AUGMENT's Improvement • View Control This paper concentrates upon the development Infrastructure Studying another's work provides a • Browsing SOME BACKGROUND AUGMENT commands are expressed with • Object-level Improvement FILE CHARACTERISTICS Bootstrap CONTROLLING THE TOOLS Cycles Strategy • Linking ADDRESSING THE WORKING MATERIALS ADDRESSING THE WORKING MATERIALS There is a consistent set of addressing features • Integrated Editor Improvement Deployment Many of AUGMENT's unique author-support Global O H S Collective IQ In the early stages of our program at SRI, we did Community Targets? Interoperability HISTORY

2 3 4 78 Augmented Knowledge Workshop Dir File Edit View Window Special Print Help OHS Overview (2,ALL) Journal: oad,2250 (3,1) Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System AUTHORSHIP PROVISIONS IN AUGMENT Document Support ABSTRACT AUGMENT is a text processing system INTRODUCTION Continuous Investment For Groups AUGMENT designed for analyzing human Improvement Criteria & Individuals Authorship has received a great deal of We recognize explicitly that highly skilled • Structure In this regard, our design goal was to provide An explicit sub-goal in AUGMENT's Improvement • View Control This paper concentrates upon the development Infrastructure Studying another's work provides a • Browsing SOME BACKGROUND AUGMENT commands are expressed with • Object-level FILE CHARACTERISTICS Improvement Bootstrap AUGMENT employs explicitly structured files, Cycles Strategy (Note: AUGMENT workers generally use the • Linking CONTROLLING THE TOOLS ADDRESSING THE WORKING MATERIALS • Integrated Editor There is a consistent set of addressing Improvement Deployment Global O H S Collective IQ EXPLICIT STATEMENT ADDRESSES Community Targets? Interoperability MARKERS

2 3 4 79 Augmented Knowledge Workshop Dir File Edit View Window Special Print Help OHS Overview (2,ALL) Journal: oad,2250 (all,all) Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System AUTHORSHIP PROVISIONS IN AUGMENT Document Support Douglas C. Engelbart Tymshare, Inc. Continuous Investment For Groups Cupertino, California 95014 Improvement Criteria & Individuals ABSTRACT AUGMENT is a text processing system • Structure marketed by Tymshare for a multi-user Improvement network environment. In AUGMENT’s • View Control Infrastructure frontend is a User Interface System that facilitates flexible evolution of command • Browsing languages and provides optional command recognition features. Exceptionally fast and • Object-level Improvement Bootstrap flexible control of interactive operations is Cycles Strategy enabled by concurrent action of mouse and • Linking optional one-handed chord keyset. Files are hierarchically structured, and textual address • Integrated Editor expressions can flexibly specify any text entity Improvement Deployment Global O H S in any file. Collective IQ Community Targets? Interoperability INTRODUCTION

2 3 4 80 OHS: to Support CoDIAK Work Processes and DKRs E-Mail Capability Augmentation Shared knowledge-work environment Objective Co-Evolution Most Payoff Infrastructure System Shared Files Reports Catalog Intell Continuous Investment •Journal Contracts Improvement Criteria Mtg Records •Ext.Docs Email Lessons Journal (Library) Commentary Learned Rationale Improvement Infrastructure Plans Source Proposals Code External Docs (Offline) Improvement Bootstrap Cycles Strategy Improvement Deployment Global O H S Collective IQ Community Targets? Interoperability

2 3 4 81 OHS Represents a Paradigm Shift Capability Augmentation FROM TO Objective Co-Evolution Most Payoff Infrastructure System • Tool-centric system • Document-centric system Continuous Investment • Function-oriented tool / system • Integrated end-to-end knowledge Improvement Criteria management environment • Authoring and Publishing • Developing, integrating, & applying Improvement knowledge Infrastructure • Isolated passive libraries and • Active "living" libraries seamlessly archives Integrated within the organization's Improvement Bootstrap work processes Cycles Strategy • One user class: "easy to use" • Many classes of user: Pedestrian to high performance Improvement Deployment Global O H S Collective IQ Community Targets? Interoperability

2 3 4 82 OHS Represents a Paradigm Shift (cont.) Capability Augmentation FROM TO Objective Co-Evolution Most Payoff Infrastructure System • File-level addressability • Object-level addressability Continuous Investment Improvement Criteria • "Load & scroll browsing" in • "Precision browsing" Jumping WYSIWYG or outline view modes directly to any object in any file with on-the-fly custom views Improvement Infrastructure • Windows tied to a file and to the • Windows are a portal onto a file application used repository; a variety of applications may be used on any file Improvement Bootstrap Cycles • Applications use common file Strategy • Each application has unique file design design Improvement Deployment Global O H S Collective IQ Community Targets? Interoperability

2 3 4 83 Potential OHS Applications To Support and Integrate CoDIAK-intensive Work Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System • Program Management • Tele-commuting • Collaborative Planning & Tracking • Online Document Delivery Continuous Investment • Command and Control • Groupware, CSCW Improvement Criteria • Concurrent Engineering • Enterprise Integration • Software Engineering (CASE) • Total Quality Management (TQM) Improvement • Acquisitions Support (CALS) • Continuous Process Improvement Infrastructure • CA - Integrated Architectures • Re-Engineering • Contracts Management • Organizational Learning Improvement Bootstrap • World Wide Web (WWW) • Distance Learning Cycles Strategy • Records Management • Technology Transfer • Digital Libraries • Networked Improvement Communities Improvement Deployment Global O H S Collective IQ • etc... Community Targets? Interoperability END

2 3 4 84 The Bootstrap "Paradigm Map" Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System "Throw-Away" E-Mail Shared knowledge-work environment Continuous Investment Improvement Criteria Shared Files Catalog •Journal •Ext.Docs Improvement Infrastructure Journal (Library) External Docs (Offline) Improvement Bootstrap Cycles Strategy Improvement Deployment Global O H S O H S Collective IQ Community Targets? Interoperability

2 3 4 85 The Bootstrap "Paradigm Map" Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System Continuous Investment Improvement Criteria QUESTION Improvement Best targets for Infrastructure deploying new capabilities? Improvement Bootstrap Cycles Strategy Improvement Deployment Deployment Global O H S Collective IQ Community Targets? Targets? Interoperability

2 3 4 86 Pushing the Frontier Requires Aggressive Co-Evolution Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System Continuous Investment Improvement Criteria Dynamic Improvement Knowledge Infrastructure Development Improvement Bootstrap Cycles Strategy HUMAN TOOL SYSTEM SYSTEM Improvement Deployment Global O H S Collective IQ Community Targets? Interoperability

2 3 4 87 Increasing Organizational Capability Mode 1 Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System Continuous Investment Knowledge Capability Level Improvement Criteria Improvement Infrastructure 1 Improvement Bootstrap Cycles Strategy Improvement Deployment Global Distribution of Capability throughout an Organization O H S Collective IQ Community Targets? Interoperability

2 3 4 88 Increasing Organizational Capability Mode 2 Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System Continuous Investment Knowledge Capability Level Improvement Criteria Improvement 2 Infrastructure Improvement Bootstrap Cycles Strategy Improvement Deployment Global Distribution of Capability throughout an Organization O H S Collective IQ Community Targets? Interoperability

2 3 4 89 Increasing Organizational Capability Mode 3 Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System Continuous Investment Knowledge Capability Level Improvement Criteria Improvement 3 Infrastructure Improvement Bootstrap Cycles Strategy Improvement Deployment Global Distribution of Capability throughout an Organization O H S Collective IQ Community Targets? Interoperability

2 3 4 90 Increasing Organizational Capability Mode 4 Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System Continuous Investment Knowledge Capability Level Improvement Criteria 4 Improvement Infrastructure Improvement Bootstrap Cycles Strategy Improvement Deployment Global Distribution of Capability throughout an Organization O H S Collective IQ Community Targets? Interoperability

2 3 4 91 Multi-Faceted Deployment Strategy Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System Continuous Investment Knowledge Capability Level Improvement Criteria 4 Improvement 2 Infrastructure 3 Improvement Bootstrap 1 Cycles Strategy Improvement Deployment Global Distribution of Capability throughout an Organization O H S Collective IQ Community Targets? Interoperability END

2 3 4 92 The Bootstrap "Paradigm Map" Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System Continuous Investment Improvement Criteria Knowledge Capability Level 4 Improvement 2 Infrastructure 3 1 Improvement Bootstrap Cycles Strategy Distribution of Capability throughout an Organization Improvement Deployment Deployment Global O H S Collective IQ Community Targets? Targets? Interoperability

2 3 4 93 The Bootstrap "Paradigm Map" Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System Continuous Investment Improvement Criteria ANSWER Advanced Pilots Improvement Infrastructure especially within Networked Improvement Communities Improvement Bootstrap Cycles Strategy Improvement Deployment Global Improvement O H S Collective IQ Community Community Targets? Interoperability

2 3 4 94 Goals of B and C Activities Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System A Core Business Activity Continuous Investment H T Improvement Criteria B Improvement Improves A's Improving Product Cycle Infrastructure Capabilities Improvement Bootstrap C Cycles Strategy Improves B's Improving Improvement Cycle Improvability Improvement Deployment Global O H S Collective IQ Community Targets? Interoperability

2 3 4 95 Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System 1 2 n A A A Continuous Investment Improvement Criteria B B B Improvement Infrastructure C C C Improvement Bootstrap Cycles Strategy Improvement Deployment Global O H S Collective IQ Community Targets? Interoperability

2 3 4 96 Networked Improvement Communities Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System 1 2 n A A A Continuous Investment Improvement Criteria B B B Improvement Infrastructure C C C Improvement Alliance Improvement Bootstrap H T Collaborative " C " Activities Cycles Strategy Bootstrapping Leverage Improvement Deployment Global O H S Collective IQ Community Targets? Interoperability

2 3 4 97 Bootstrapping: Strategic Investment Criteria Capability Augmentation Objective Co-Evolution Most Payoff Customers Infrastructure System A Continuous Investment What to Improve? Improvement Criteria B 1. Doing Group Knowledge Work Improvement Infrastructure C 2. Transferring ( ) Improvement Bootstrap Cycles Strategy 3. Integrating ( ) Improvement Deployment Global O H S Collective IQ Community Targets? Interoperability

2 3 4 98 Core C-Community Capability Capability Augmentation Objective Co-Evolution Most Payoff Orgs 1 … n Infrastructure System To integrate, analyze, and portray multiple-source contributions to its A Continuous Investment knowledge base Improvement Criteria B • From their B & A activities Improvement Infrastructure C C Community • From External Environment • From Internal C Community Improvement Bootstrap H T Cycles Strategy Improvement Deployment Global O H S Collective IQ Community Targets? Interoperability

2 3 4 99 Partner Orgs Get Unique Value Capability Augmentation Objective Co-Evolution Most Payoff Orgs 1 … n Infrastructure System A 1. Direct experience with an Continuous Investment Improvement Criteria advanced pilot activity. Value B 2. Direct online access to Improvement extensive knowledge base. Infrastructure C C Community 3. Continuous dialog and Improvement Bootstrap H T knowledge transfer. Cycles Strategy Improvement Deployment Global O H S Collective IQ Community Targets? Interoperability END

2 3 4 100 The Bootstrap "Paradigm Map" Capability Augmentation Objective Co-Evolution Most Payoff Infrastructure System Networked Improvement Community Continuous Investment Improvement Criteria 1 2 n A A A Improvement B B B Infrastructure C C C Improvement Alliance Improvement Bootstrap H T Cycles Collaborative " C " Activities Strategy Improvement Deployment Global Improvement O H S Collective IQ Community Community Targets? Interoperability