Board of Supervisors IT Committee Meeting Steve McMurrer, 9-1-1 - PowerPoint PPT Presentation

Board of Supervisors IT Committee Meeting Steve McMurrer, 9-1-1 System Administrator, DPSC Mike Newburn, Enterprise Voice Communications, DIT October 9, 2018

Ecosystem of NG9-1-1 , October 9, 2018 Next Generation 9-1-1 Update 2

NG9-1-1 is an Ongoing Data Integration Process * * IOT – Internet of Things October 9, 2018 Next Generation 9-1-1 Update 3

Incremental Steps toward NG9-1-1 100% Today Fully Connect enable ESInet & Multi- FirstNet to media Implement allow sharing ESInet to exchange from replace of voice 9-1-1 Center public with outdated and data New Call 9-1-1 legacy Taking network System Text-to-9-1-1 0% 2015 2016-2017 Future Work Future Work In-Progress October 9, 2018 Next Generation 9-1-1 Update 4

Regional Interoperability Fairfax NG9-1-1 Effort NCR Efforts • Voice System 9-1-1 Center • Each jurisdiction has to update new voice equipment refresh system and implement the ESInet • Implemented Text-to-9-1-1 • Fairfax first to establish the ESInet (data) baseline in the NCR • ESInet implementation (voice • Most NCR local jurisdictions will be on and data on same network) the ESInet by the 1 st Qtr. of 2020 October 9, 2018 Next Generation 9-1-1 Update 5

NG9-1-1 Capabilities: RapidSOS NG911 Clearinghouse What does RapidSOS integration do? • Allows call taker to locate wireless (Traditional cell tower triangulation, larger circle callers with device-based hybrid * of uncertainty) location information from enabled smartphones. No app needed by citizen. • (IPhone and Android device Will also allow access to other data like location, improved accuracy, traffic data and accident data (Waze, smaller circle of uncertainty) Connected Car data, etc.) * “enabled” refers to phones with iOS 12 and Android devices/smartphones Much Improved “Location, Location, Location” for Wireless Calls October 9, 2018 Next Generation 9-1-1 Update 6

Example Screenshot from RapidSOS NG9-1-1 Integration Traditional cell tower triangulation puts caller across street blocks away from PSTOC building. RapidSOS device location puts the caller inside the PSTOC building. October 9, 2018 Next Generation 9-1-1 Update 7

Industry Platform – ESInet Route a 9-1-1 call AT&T ESInet TM is a Call Routing service – three main functions (1) Call Origination (3) Call Delivery (2) Call Routing Function Function Function OSP* interfaces must Connections to the PSAP must be be created (Wireline, Core NG9-1-1 Call Infrastructure is Pre-Deployed in established. Wireless, & VoIP). Six Regions around USA Redundant and Focus area for Focus area for diverse connections implementation. implementation into the PSAP Agg Fairfax ESInet Core Site ESInet Switched ESInet Call 9-1-1 calls 911 PSAP Ethernet Virtual Private MPLS Processing From OSPs Circuits WAN Nodes Agg Site NG9-1-1 GIS Data • OSP = Originating Service Providers (e.g., T-Mobile, Sprint, Verizon Wireless, AT&T Wireless, Cox, Vonage, etc.) • Aggregation (Agg) Site = Local AT&T secure data centers which collect calls from OSPs and pass into the ESInet. • Core Processing Nodes = Six NG9-1-1 core services processing centers, geographically dispersed across USA (for resiliency), and provide multiple layers of online redundancy. October 9, 2018 Next Generation 9-1-1 Update 8

Fairfax’s NG9 -1-1 Telephony Platform 9-1-1 calls PSTOC – Primary 9-1-1 Center Pine Ridge – Alternate 9-1-1 Center & texts 911 Ops Side B 911 Ops- Side A ESInet • Five Locations: new system and improved network Primary PSAP communications GIS • Largest deployment in Data Servers Workstations Workstations Servers Virginia and tenth largest in USA NG9-1-1 Ops Network/INet • Multiple Redundancies: improved survivability Cox Circuits for 9-1-1 Verizon Circuits • Legacy to ESInet Transition Network For 9-1-1 Network • Establishes foundation: increase data exchange 911 Ops 911 Ops 911 Ops between 9-1-1 and First Secondary PSAPs Responders in the field Herndon Vienna City of Fairfax October 9, 2018 9 Next Generation 9-1-1 Update

CAD Improvements Fairfax County’s CAD NCR CAD2CAD Data Exchange Hub • Developed by DIT for NoVa Fire Chiefs • Keeping our CAD Updated with software and equipment refreshes • Has reduced response times for mutual aid • When appropriate time comes will look at events by minutes a refresh (3-5 years) • Additional jurisdictions in region continue to • Future CAD will bring more integration of join per governance plan open source data and software integration Future opportunity for shared services CAD once industry has NG ready systems & cost that reduce reliance on heavy IT infrastructure. October 9, 2018 Next Generation 9-1-1 Update 10

Achieve Data Integration with October 9, 2018 Next Generation 9-1-1 Update 11

Public Safety Radio System Integration Inter-RF Subsystem Interface (ISSI) • Multiple Public Safety radio systems to connect and form a larger area- wide network • Connects Fairfax County public safety radios to FirstNet • Connects the WMATA’s underground radio system to local first responder radio networks • Invaluable tool for the NCR for interoperable communications during emergency response across boarders October 9, 2018 Next Generation 9-1-1 Update 12

NOVA ISSI Today As NG9-1-1 integrates voice and data, radio systems are able to be interconnected October 9, 2018 Next Generation 9-1-1 Update 13

Future National Capital Region (NCR) ISSI Network October 9, 2018 Next Generation 9-1-1 Update 14

October 9, 2018 Next Generation 9-1-1 Update 15