Big Bus Debate Liverpool City Region Results of survey of residents - PowerPoint PPT Presentation

Big Bus Debate – Liverpool City Region Results of survey of residents October 2019 1

Method • Interviews were conducted in street using tablets by Watermelon, an independent research agency. • Total of 1293 interviews with residents – interviewing 20 August to 24 September 2019 • Basic quotas were set on age and gender to ensure representativeness • All respondents had to live within the 6 boroughs of the City Region • Final numbers achieved by borough: Halton 192 Sefton 206 Knowsley 208 St Helens 221 Liverpool 224 Wirral 242 2

Bus use 3

Bus is most used mode in City Region Almost six out of ten use at least 3 times per week 12% 13% 3% 29% 9% 39% 40% 15% 20% 70% 86% 86% 32% 15% 97% 31% 69% 30% 58% 2% 8% 30% 24% 5% 21% 12% 15% 5% 9% 6% 1% 3% 1% 2% 1% 0 On foot By bus Car/van as Car/van as By train Taxi Bicycle Motorcycle By ferry a driver a passenger More than 3 days per week Around weekly Less Never Frequency of using all modes Base:1293 residents of Liverpool City Region 4

Full breakdown of bus use 5 + days a week 42% 3 to 4 days a week 16% Those using bus 5 or more days a week are more likely to be: -Female (43%) 1 or 2 days a week 14% -Age 18 and under (54%) -In education or retired / not looking for work (47%) -With no access to car (56%) Less than once a week 6% -Live in Knowsley (55%) and St Helens (50%) Highest proportion of ‘Never use’ Less than once a month 6% - age 26-44 (16%) -In full-time work (18%) -Without a disability (14%) Less than once a year 4% -Access to a car (driving) 35% -In Halton (26%) or Liverpool (16%) Never 12% Base: all respondents (1293) 5

Reasons for not using bus I prefer driving 42% They are too slow 16% Just don’t need to 16% I don’t like being on a bus 13% They are too expensive 12% They don’t go where I need them to 12% I prefer the train 11% It is too difficult for me to use them 11% They don’t go at the times of day I … 9% They don’t turn up 9% I prefer cycling or walking 7% They are too infrequent 6% They are always late 5% 25% 25% 15% 42% My working hours makes it impossible 5% Other passengers’ behaviour 4% They are overcrowded 3% Would have to change buses 3% 12% 18% Don’t understand the fares 3% 15% 12% Can’t pay in the way I want to 16% 3% 20% Don’t know how to use buses 2% Other answers 17% Base: All using bus less than once a year or never (206) 6

Main reason for bus use 4% 6% 7% 7% 7% 7% 9% 9% 4% 5% 4% 5% 7% 5% 8% 6% 11% 14% 15% 14% 21% 19% 19% 28% 45% 38% 14% 27% 41% 67% 3% 62% 11% 9% 1% 8% 44% 42% 29% 28% 25% 23% 15% 5% TOTAL Male Female 18 and under 19-25 26-44 45-64 65+ Disability Borough Frequency 7% 5% 6% 9% 9% 7% 2% 9% 8% 7% 8% 6% 4% 7% 4% 8% 5% 13% 7% 13% 17% 13% 17% 15% 20% 16% 19% 23% 12% 35% 28% 48% 28% 49% 37% 29% 46% 54% 8% 11% 47% 49% 11% 10% 4% 15% 8% 3% 33% 33% 30% 29% 27% 2% 24% 8% 21% 4% 15% 13% 8% 7% Frequent Infrequent None Yes, Yes no Halton Knowsley Liverpool Sefton St Helens Wirral impact impact Travelling to/from work Travelling to/from education Shopping trips Leisure trips Health and medical appointments Visiting friends or relatives 7

Satisfaction 8

Satisfaction with bus network in LCR Your personal safety whilst Location of bus Age and condition of waiting for the bus stops/shelters buses 85% 84% 78% 16-35 Places can get to by bus Cleanliness of the outside of Frequency – how often Female 30% 15% without changing the bus buses run 43% 74% 74% 69% Male Female 55% 43% Timetable – buses running Available information on Punctuality of services early, late weekends fares/tickets arriving at the bus stop Over 65 68% 61% 62% 30% Contribution buses make to Cost of travel by bus improving air quality 56% 60% 20% 8% = total very + fairly satisfied 9

Satisfaction with network by age and frequency of use = total very + fairly satisfied Under 19’s most satisfied with cost, frequency and timetabling AGE BUS USE 18 & under 19-25 26-44 45-64 65+ Frequent Infrequent Personal safety whilst 88% 78% 85% 80% 90% 84% 85% waiting for the bus Location of bus 87% 89% 82% 83% 83% 84% 81% stops/shelters 79% 78% 79% 72% 81% 78% 78% Age and condition of buses Places can get to by bus 76% 75% 75% 70% 77% 74% 75% without changing Cleanliness of the outside of 75% 72% 75% 74% 73% 74% 75% the bus Frequency – how often 79% 65% 68% 64% 70% 67% 80% buses run Available information on 69% 74% 70% 74% 60% 68% 70% fares/tickets Timetable – buses early in the morning, late and at 69% 60% 59% 57% 67% 61% 68% weekends Punctuality of services 60% 57% 56% 58% 71% 60% 70% arriving at the bus stop Contribution of buses to 66% 60% 58% 55% 64% 60% 57% improving air quality 71% 64% 59% 53% 48% 55% 63% Cost of travel by bus 10

Satisfaction with network by Borough = total very + fairly satisfied Halton highest, while Knowsley lowest Location of bus stops/shelters Timetabling – buses running early, late Personal safetyaiting for the bus and weekends Contribution of buses to improving air Punctuality arriving at bus stop quality Age and condition of buses Frequency – how often buses run Cleanliness of outside of bus Places can get to without changing Cost of travel by bus Available information on fares/tickets Halton Knowsley Liverpool Sefton St Helens Wirral 11

Satisfaction with buses in LCR Ease getting Personal Length of Space to sit/ on/off security on bus journey time stand 91% 89% 86% 85% Information on Attitude of Cleanliness Comfort of bus bus (audio drivers inside bus visual) 84% 72% 71% 63% Availability of Availability of WiFi USB charging 52% 41% = total very + fairly satisfied 12

Satisfaction with buses by age and frequency of use Younger residents most satisfied with WiFi and USB but less with space/ cleanliness AGE BUS USE 18 & 19-25 26-44 45-64 65+ Frequent Infrequent Under 18 19-25 26-44 45-64 65+ Frequent Infrequent under Ease of getting on/off 91% 90% 92% 91% 91% 91% 91% the bus Personal safety whilst 94% 87% 86% 86% 92% 88% 90% travelling on the bus Length of journey time 82% 85% 83% 86% 89% 86% 81% Space to sit/stand 74% 86% 81% 87% 88% 85% 80% Comfort of the bus 77% 79% 85% 86% 87% 85% 82% Attitude of drivers 73% 61% 73% 70% 79% 72% 74% Cleanliness inside the 56% 62% 72% 75% 77% 72% 70% bus Information on the bus 62% 64% 66% 63% 61% 64% 57% (e.g. audio visual) Availability of WiFi 75% 68% 60% 47% 37% 54% 43% Availability of USB 46% 46% 47% 40% 34% 41% 40% phone charging = total very + fairly satisfied 13

Satisfaction with buses by Borough Less difference by borough than network attributes Ease of getting on/off the bus Your personal safety whilst travelling on Availability of USB phone charging the bus Availability of WiFi Length of journey time Information on the bus (e.g. audio visual) Space to sit/stand Cleanliness inside the bus Comfort of the bus Attitude of drivers Halton Knowsley Liverpool Sefton St Helens Wirral 14 = total very + fairly satisfied

Improvements required 15

Clear priorities for improvement to network are punctuality and frequency, cost and timetables 57% 54% 38% 33% Respondents chose their top three priorities from the list 22% 21% 21% 20% 19% 15% 14% 14% 13% 13% 12% 8% 7% 6% 4% 4% 3% 3% Punctuality Frequency – Cost of travel Timetabling – Your personal Location of The places Cleanliness Age and Available Contribution arriving at how often by bus buses safety whilst bus can get to of outside of condition of information to improving bus stop waiting for stops/shelters without bus buses on air quality buses run running early late and bus changing fares/tickets weekends Top priority Top 3 priority Base: all respondents (1293) 16

Frequency most chosen by all, for non-users cost is second highest priority and important to infrequent users 59% Frequency – how often buses run 51% 51% 57% Punctuality of services arriving at the bus stop 52% 37% Timetabling – buses running early in the 40% 34% morning, late at night and at weekends 32% 31% Cost of travel by bus 40% 42% 21% Your personal safety whilst waiting for the bus 21% 23% Frequent The places that people can get to by bus without 20% 27% Infrequent changing 27% Non-user 19% Location of bus stops/shelters 24% 30% 15% Age and condition of buses 13% 14% 14% Cleanliness of the outside of the bus 13% 18% 13% Available information on fares/tickets 15% 11% Respondents chose their top 3 priorities from the list The contribution buses make to improving air 12% 12% quality 13% Base: all respondents (1293) 17