‘picture placeholder icon’, navigate area around the slide and select ‘Reset Slide’. Making healthcare select ‘Change Picture’, navigate to the required better, together Tracy Garrad May 2019 1
I’m excited to be here today • • Click on ‘Layout’ • correctly, use the ‘Increase List Level’ and ‘Decrease List Level’ 2
The world is changing fast • • Click on ‘Layout’ • correctly, use the ‘Increase List Level’ and ‘Decrease List Level’ New drugs New technology Digital health 3
The future of healthcare is important to us all • • Click on ‘Layout’ • 44% 35% 1/3 correctly, use the ‘Increase List Level’ and ‘Decrease List Level’ Mental health Ageing Musculoskeletal Of all work related ill health cases Of workers employed - Of all work-related illnesses were were due to stress, depression and will be aged 50+ by 2020 caused by musculoskeletal (MSK) anxiety in 2017/18 conditions in 2017/18 50% 61% Cancer Lifestyle Or 1 in 2 people will get cancer in Of adults in the UK are overweight their lifetime or obese 4
People’s attitudes towards health are changing • • Click on ‘Layout’ In the last 14 years more people have been taking action to be healthy, fit and • active correctly, use the ‘Increase List Level’ and ‘Decrease List Level’ Nearly half of all organisations have a wellbeing strategy. Half of those without, plan to introduce one. Personally funded health and wellbeing expenditure is rising People today want more choice 5
The world is changing and we’re a part of this change We’re forging ahead in our restless pursuit of a better life for our customers. Where people have more time to enjoy life without illness, through greater knowledge, technology and support. We’ll be by our customers’ side, every step of their journey, keeping them going, keeping them safe and helping them navigate the right path for them. 6
We’ve made a promise to our members: ‘We’re d evoted to putting good health in their hands' 7
It’s how we sum up the amazing work we do for members and what they can expect from us . 8
Whether offering them the tools to stay healthy, or supporting them when something goes wrong, giving people the chance to live the best version of their lives guides everything we do. 9
And this is how we’re delivering on that promise
We’re transforming healthcare Our goal is to bring quick, affordable and direct access to care to all our members. We use every ounce of our medical expertise and empathy to improve the care our members receive. We’re harnessing digital technology to make a GP available at the touch of a button on your mobile phone - with prescriptions delivered straight to your door. 11
And we’re discovering the future We’re supporting visionaries and innovators looking to improve the way we all live. From a virtual reality pod that helps people with stress and anxiety , to clothes designed to help people with autism. We’re celebrating the new heroes of health technology with our annual Health Tech & You Awards 12
Inspiring healthy We're always looking for new tools, Like offering members access to blood marker analysis that will tell them what they need to stay healthy with services and ways of supporting our our Realise Health Plans . members. Giving them access to Active Plus , our online health store, helping them achieve good health through We’re helping them to deeply smarter products. understand their health so they can Be it nutritious shakes or protein foods or the latest respond in a way that's unique to wearable with the same spec as the market leader, but them. at a fraction of the price. Or by finding out your Health Age on the Proactive Health Gateway , an online tool that can help you discover more about your health. It can track your progress to help you achieve your goals. 13
Reimagining customer experience When you reach out to engage with us about your health, you need us to be the very best we can be. We're constantly challenging ourselves to find new and better ways of serving and connecting with our customers. 14
Our people have a calling We recruit people who have a calling to care We are known for our excellent Customer Service. This is because we recruit the right people to look after our members. 15
And we can do all this because we’re experts in health Our journey spans 8 decades in healthcare and 2019 we’re using all we’ve learnt to deliver the very best for our members. We were founded by doctors and we’re still shaped by clinicians today . We now look after the health of 2.8 million people – that’s 1 in 22 people in the UK. 1940 16
Our strategy: Repositioning from payer to partner With developments in: Affordable wellness and Care coordination Healthy ageing prevention 17
Our strategy: Repositioning from payer to partner By restlessly improving our: By supporting our: People Cancer treatment Members 18
But we have much more to do We’re living through challenging times • • Click on ‘Layout’ • correctly, use the ‘Increase List Level’ and ‘Decrease List Level’ 19
Ensuring healthcare is affordable for more people • • Click on ‘Layout’ • correctly, use the ‘Increase List Level’ and ‘Decrease List Level’ 20
Building transparency • • Click on ‘Layout’ • correctly, use the ‘Increase List Level’ and ‘Decrease List Level’ Title of the presentation Date 21
Working in partnership with the Regulator • • Click on ‘Layout’ • correctly, use the ‘Increase List Level’ and ‘Decrease List Level’ 22
Working with you • • Click on ‘Layout’ • correctly, use the ‘Increase List Level’ and ‘Decrease List Level’ 23
Transparency drives trust • • Click on ‘Layout’ • correctly, use the ‘Increase List Level’ and ‘Decrease List Level’ 24
There are great opportunities ahead • • Click on ‘Layout’ • correctly, use the ‘Increase List Level’ and ‘Decrease List Level’ 25
Why it all matters Our dedicated heart nurses • • Click on ‘Layout’ • correctly, use the ‘Increase List Level’ and ‘Decrease List Level’ 26
Any questions? 27
Recommend
More recommend