Beta Presentation Customer Service System with Chatbot The Capstone - PowerPoint PPT Presentation

Nov 15, 2023 •419 likes •517 views

Beta Presentation Customer Service System with Chatbot The Capstone Experience Team Phoenix Group Fatema Alsaleh Sarah Fillwock James Finch Amanuel Goshu Daniel Shumaker Department of Computer Science and Engineering Michigan State

Beta Presentation Customer Service System with Chatbot The Capstone Experience Team Phoenix Group Fatema Alsaleh Sarah Fillwock James Finch Amanuel Goshu Daniel Shumaker Department of Computer Science and Engineering Michigan State University From Students… Spring 2018 …to Professionals
Project Overview • Quick Reference Guides (QRGs) • Platform by which employees digitize QRGs • Easy searching and viewing • Chatbot to answer general customer questions The Capstone Experience Team Phoenix Group Beta Presentation 2
System Architecture The Capstone Experience Team Phoenix Group Beta Presentation 3
QRG Manager Application: Home Screen The Capstone Experience Team Phoenix Group Beta Presentation 4
QRG Manager Application: Edit Screen The Capstone Experience Team Phoenix Group Beta Presentation 5
QRG Manager Application: Administration Screen The Capstone Experience Team Phoenix Group Beta Presentation 6
Customer Service Chatbot The Capstone Experience Team Phoenix Group Beta Presentation 7
What’s left to do? • QRG Manager App • Stress testing • UI enhancement • Chatbot • Intent recognition • UI enhancement The Capstone Experience Team Phoenix Group Beta Presentation 8
Questions? ? ? ? ? ? ? ? ? ? The Capstone Experience Team Phoenix Group Beta Presentation 9

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