Behavior, Performance & Recruiting October 2014 www.ShadowmatchUSA.com
DFW Texas Recruiters Network Adrian Wood Experienced business leader with a passion for making companies of all sizes, from start-ups to global, successful through unique leadership and management strategies across functions and divisions. Currently partnering with major clients including Bimbo Bakeries, Del Monte, Citrix, Microsoft and others to make them even more successful by focusing on workplace excellence through team behaviors. Serving on the Quality of Hire board for the Institute of Human Resources Co-Founder 2 www.ShadowmatchUSA.com
DFW Texas Recruiters Network Agenda 1.What is Behavior? 2.Measuring Behavior Rubber Bands & Intensity 3.Behavior & Performance Behavior & Underperforming Teams The impact of Behavioral Diversity 4.Behavioral Analysis & Recruiting How to leverage the information 5.Summary & Questions 3 www.ShadowmatchUSA.com
1. What is Behavior? DFW Texas Recruiters Network www.ShadowmatchUSA.com
DFW Texas Recruiters Network Who is a Behavior Expert? Game rules Two questions with several potential answers Provide a definitive answer … 5 www.ShadowmatchUSA.com
DFW Texas Recruiters Network Q1: What is he doing? Running Waving Trying to catch a bus Shouting Going to work 6 www.ShadowmatchUSA.com
DFW Texas Recruiters Network Q2: What is he thinking? 7 www.ShadowmatchUSA.com
DFW Texas Recruiters Network Definition of Behavior & Habits Behaviors: The actions we take and what we do, not why we do them Habits: Preferences for certain behaviors that come naturally and form patterns that reinforce positive goals In general, our behavior patterns do not change without significant effort 8 www.ShadowmatchUSA.com
DFW Texas Recruiters Network Examples of Behaviors Propensity to Propensity to Simplification Resilience Own Hand-Off Propensity to Handling Team Individual Change Frustration Inclination Inclination Self-Motivation Routine Problem Solving Responsiveness Handling Innovation People-Positive Discipline Conflict Altruism Self-Confidence Leadership 9 www.ShadowmatchUSA.com
DFW Texas Recruiters Network Comparison of Personal Attributes ESTP (The Doer) “There’s MBA & Team-Oriented 7 Years selling nothing better Sales People-Positive to F500 than the thrill of Methodology Resilient the chase and companies Training Non-Routine closing a big deal” SKILLS EXPERIENCE PERSONALITY BEHAVIORS ISTJ (The Duty Simplification Fulfiller) Finance 10 Years in Problem Solving “I find numbers Degree Accounting & figures Discipline fascinating and Ownership satisfying” 10 www.ShadowmatchUSA.com
DFW Texas Recruiters Network FACT There are two primary reasons why people struggle or fail in their role/team: 1. Lack of Skill/Competence 2. Mismatch of Attitude/Behavior But do you know which is more common? Source: Hiring for Attitude by Mark Murphy, CEO of Leadership IQ 11 www.ShadowmatchUSA.com
DFW Texas Recruiters Network 2. Measuring Behavior DFW Texas Recruiters Network www.ShadowmatchUSA.com
DFW Texas Recruiters Network Measuring Behavior Anyone can behave in a certain way on any given day … Our natural patterns define the intensity of our behavior 13 www.ShadowmatchUSA.com
DFW Texas Recruiters Network Measuring Behavioral Intensity RADICAL “I CAN’T HELP BUT DO IT THIS WAY” HABITS STRONG “I REALLY PREFER TO DO IT THIS WAY” HABITS CONTEXTUAL “IF I NEED TO I CAN DO IT (OR NOT)” BEHAVIORS NECESSARY “I DO IT ONLY WHEN I REALLY HAVE TO” BEHAVIORS PLANNED “I PREFER NOT TO & HAVE TO PLAN FOR IT” BEHAVIORS 14 www.ShadowmatchUSA.com
DFW Texas Recruiters Network 2. Measuring Behavior What shape is your rubber band? DFW Texas Recruiters Network www.ShadowmatchUSA.com
DFW Texas Recruiters Network Measuring Behavior 16 www.ShadowmatchUSA.com
DFW Texas Recruiters Network Measuring Behavior ACTIVE EXPLORATION: Behavior of actively exploring the unknown & pushing boundaries . OUTSIDE DOT – I REALLY prefer to do it this way MIDDLE DOT – I CHOOSE which way I do it INNER DOT – I prefer NOT to do it this way 17 www.ShadowmatchUSA.com
DFW Texas Recruiters Network Measuring Behavior BEING QUICK & EFFICIENT: The level of speed at which you Function, and the tendency to speed up! OUTSIDE DOT – I REALLY prefer to do it this way MIDDLE DOT – I CHOOSE which way I do it INNER DOT – I prefer NOT to do it this way 18 www.ShadowmatchUSA.com
DFW Texas Recruiters Network Measuring Behavior CHANGE: Working towards a different reality by seeking new processes, technologies & products. Challenging the norm! OUTSIDE DOT – I REALLY prefer to do it this way MIDDLE DOT – I CHOOSE which way I do it INNER DOT – I prefer NOT to do it this way 19 www.ShadowmatchUSA.com
DFW Texas Recruiters Network Measuring Behavior INDEPENDENT & INDVIDUALISTIC: The intensity of individuals to work without the help or support of team members. OUTSIDE DOT – I REALLY prefer to do it this way MIDDLE DOT – I CHOOSE which way I do it INNER DOT – I prefer NOT to do it this way 20 www.ShadowmatchUSA.com
DFW Texas Recruiters Network Measuring Behavior TASK & MATERIAL PREFERENCE: The actions are focused on tasks & tangibles as preferred working objects. Working with things! OUTSIDE DOT – I REALLY prefer to do it this way MIDDLE DOT – I CHOOSE which way I do it INNER DOT – I prefer NOT to do it this way 21 www.ShadowmatchUSA.com
DFW Texas Recruiters Network Measuring Behavior BOLD BEHAVIOR: How bold and assertive you are in your behaviors. OUTSIDE DOT – I REALLY prefer to do it this way MIDDLE DOT – I CHOOSE which way I do it INNER DOT – I prefer NOT to do it this way 22 www.ShadowmatchUSA.com
DFW Texas Recruiters Network Measuring Behavior STRUCTURE & DISCIPLINE: Preference towards structure, governance, and a controlled environment. OUTSIDE DOT – I REALLY prefer to do it this way MIDDLE DOT – I CHOOSE which way I do it INNER DOT – I prefer NOT to do it this way 23 www.ShadowmatchUSA.com
DFW Texas Recruiters Network Measuring Behavior ACCURATE WITH ATTENTION TO DETAIL: Collective habit of attention to detail & resolving problems. Success with detailed problems. OUTSIDE DOT – I REALLY prefer to do it this way MIDDLE DOT – I CHOOSE which way I do it INNER DOT – I prefer NOT to do it this way 24 www.ShadowmatchUSA.com
DFW Texas Recruiters Network Measuring Behavior MAINTAINING THE KNOWN: Actions preferring known processes, technologies & products. Keeping the status quo! OUTSIDE DOT – I REALLY prefer to do it this way MIDDLE DOT – I CHOOSE which way I do it INNER DOT – I prefer NOT to do it this way 25 www.ShadowmatchUSA.com
DFW Texas Recruiters Network Measuring Behavior COLLABORATIVE & COHESIVENESS: Preferred behavioral patterns of depending on colleagues for progress towards common goals. OUTSIDE DOT – I REALLY prefer to do it this way MIDDLE DOT – I CHOOSE which way I do it INNER DOT – I prefer NOT to do it this way 26 www.ShadowmatchUSA.com
DFW Texas Recruiters Network Measuring Behavior PEOPLE PREFERENCE: Behaviors & activities working for & with people. Relationship building behavior. OUTSIDE DOT – I REALLY prefer to do it this way MIDDLE DOT – I CHOOSE which way I do it INNER DOT – I prefer NOT to do it this way 27 www.ShadowmatchUSA.com
DFW Texas Recruiters Network Measuring Behavior CAUTIOUS BEHAVIOR: How cautious you are in your actions OUTSIDE DOT – I REALLY prefer to do it this way MIDDLE DOT – I CHOOSE which way I do it INNER DOT – I prefer NOT to do it this way 28 www.ShadowmatchUSA.com
DFW Texas Recruiters Network Measuring Behavior 29 www.ShadowmatchUSA.com
DFW Texas Recruiters Network 3. Behavior & Performance DFW Texas Recruiters Network www.ShadowmatchUSA.com
DFW Texas Recruiters Network Behavior is the Lens we see through … 31 www.ShadowmatchUSA.com
DFW Texas Recruiters Network Under Performing Teams Symptoms Root cause Significant differences in behaviors between close-knit groups or individuals 32 www.ShadowmatchUSA.com
3. Behavior & Performance How do your rubber bands compare? DFW Texas Recruiters Network www.ShadowmatchUSA.com
DFW Texas Recruiters Network Measuring Behavior 34 www.ShadowmatchUSA.com
DFW Texas Recruiters Network The Pros and Cons of Behavioral Diversity + - People with similar but, may be lacking behaviors work key behaviors required well together for team success + - People with different but, may be frustrated behaviors bring with their working balance to their team relationship 35 www.ShadowmatchUSA.com
DFW Texas Recruiters Network How Teams Align Age Gender Skill Personality Hobbies Habits But…..over time, behavioral preferences Behavior will rule! Attitude 36 www.ShadowmatchUSA.com Images & Logo courtesy CBS Television Studios
DFW Texas Recruiters Network Team Dynamics – The Cycle of Behavior Team Stages Rejection The group becomes a collective human energy of behavior going through the stages of integration, emulation, tension and Tension rejection TEAM Integration Emulation 37 www.ShadowmatchUSA.com
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