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BACK TO BUSINESS Customer Experience in a Post-Covid World - PowerPoint PPT Presentation

Jan 14, 2024 •193 likes •420 views

BACK TO BUSINESS Customer Experience in a Post-Covid World RECORDING IN PROGRESS DANIEL OLEA https://www.linkedin.com/in/daniel-olea-4408a278/ SLIDES AND Q&A CHAT RECORDING ADMINISTRATIVE DETAILS PANEL FRANK OLEA INTRODUCTIONS

  1. BACK TO BUSINESS Customer Experience in a Post-Covid World

  2. RECORDING IN PROGRESS DANIEL OLEA https://www.linkedin.com/in/daniel-olea-4408a278/ SLIDES AND Q&A CHAT RECORDING ADMINISTRATIVE DETAILS

  3. PANEL FRANK OLEA INTRODUCTIONS https://www.linkedin.com/in/oleakiosks/

  4. PANEL BRUCE RASMUSSEN INTRODUCTIONS https://www.linkedin.com/in/bruce-rasmussen- 4627723/ Bruce.Rasmussen@ingenico.com

  5. PANEL GRAIG FISHER INTRODUCTIONS https://www.linkedin.com/in/graigfisher/

  6. Poll Question #1

  7. Covered Today

  8. Old Normal vs. New or No Normal

  9. THE TRANSITION TO A NEW NORMAL SEAT BELTS AIRPORT SECURITY COMMUNICATION

  10. Customer Experience Customer Expectations

  11. COMMON THEMES EMERGING

  12. Poll Question #2

  13. New Products / Features • Temperature Screening • Contactless Touchscreen

  14. Human to Machine Interaction

  15. Rise in Contactless Payment • Risk of handling cash • Migration away from cash

  16. Contactless Payments Contactless Touchscreen

  17. Poll Question #3

  18. Self-Check-ins/ Customer Identification • • •

  19. Social Distancing

  20. Technological Efficiencies Move staff to roles that allow for differentiation

  21. Key Takeaways • • • • •

  22. Back to Business – Customer Experience in a Post-Covid World Q&A SUBMIT QUESTIONS VIA CHAT FUNCTIONALITY

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