Avaya Today: Credible, Predictable & Innovative 3.2 17 9 141 - PowerPoint PPT Presentation

Avaya Today: Credible, Predictable & Innovative €3.2 17 9 141 5.5 121K billion years years million million customers Market share Gartner Magic Gartner Magic Unified Contact Center In 175 countries Leader in CC Quadrant Quadrant Communications Users and UC Leader in Leader in UC Lines Contact Center 90% of Fortune 100 Largest Installed Base 95% of Fortune 1000 With 11% Of Revenue From Cloud

Why Avaya? Global Open Portfolio Innovation Experience Ecosystem Breadth & Investment

Open Ecosystem Open API: Connections supported through an open architecture CRM CC AI BUSINESS/VERTICAL SNAP-INS CONNECTIONS INTEGRATIONS CONNECTIONS CONNECTION ANALYTICS ENGINES

Strategic Partnerships

Avaya Intelligent Xperiences (Avaya IX) TM AI – Bots, Conversational Intelligence, Pairing Portfolio Families Avaya IX Avaya IX Workplace Avaya IX Mobility Contact Center Calling Voice Mobility Meetings Digital Identity Solutions Collaboration Desktop Devices Workforce Engagement Avaya OneCloud – Public, Private, Hybrid, CPaaS Deployments Premise Services Avaya IX Services – Consulting, Professional Services, Managed, Migration, Support

Avaya Cloud Options Public Cloud Hybrid Cloud Private Cloud (PoweredBy IX) Meetings Online

Avaya Cloud DC DC #5 DC #3 London Frankfurt DC #1 DC #2 Ohio Texas  Largest Datacenter Campus in SouthEastern Europe  100% availability for more than 15 DC #4 years Singapore  Tier III Certified  Awarded Colocation Services  Carrier Neutrality  Cross Connect with all Operators, Providers and Exchanges (GR-IX)  Platform Independent  Scalability & Performance  HIPAA/PCI Compliance

SIP Avaya Cloud Containerization Trunks Single Public Facing IP Address Single Public Facing FQDN  Reduces up front provisioning times solved with application integration  Evolves IP Office to native cloud architecture to allow Cloud business to scale to much larger volumes.  Solves Management/Alarms/Maintenance challenges by evolving Cloud Operations Manager and Google Cluster Monitoring Tools  Addresses technical challenges leveraging Containers/Kubernetes technologies  Local Resiliency & Geo-Redundancy  Eliminates downtime (Real 99,999%) in failure or release/upgrade deployment

Avaya Cloud Hybrid & Private  Combine Public & Hybrid  Choose the SIP Provider you want  Create a Private Cloud  Any type of connectivity  Security & Encryption out of the box  Deploy on Premise – pay as a Service  Virtualization Support of major platforms  Commercial Promotions  Investment Protection for Avaya customers  100% Functionality on every option  Pay for the functionality – not the topology

Avaya Cloud Solutions Headsets Telephony Users SIP Phones for any user profile UC Client Users 3 rd party extension Users Huddle Rooms Video Endpoints Call Reporting Software Device as a Service Recording DEVICES UNIFIED COMMUNICATIONS AI on Multimedia Devices CRM Integrations Voice Agents Self Service Bots OmniChannel Agents Smart Routing for Cloud and Outbound Supervisors Conversation Intelligence Unified Workspaces w/Analytics Business Rules Engine Recording & WFO CONTACT ARTIFICIAL AI Analytics and Insights CENTER INTELLIGENCE CRM Integrations

Avaya Equinox Client  Windows, Mac, Android & iOS  Seamless Experience  Standalone or with deskphone  Login simultaneously  Push Notifications  Voice & Video  Local & Enterprise Directory  Rich Presence  IM with emojis and attachments  Calendar Integration  VDI compatible  SSO and automatic configuration  Compatible with CarPlay & Android Auto

K100 ANDROID VIDEO PHONES Avaya Devices SIP B100 CONFERENCE J100 SIP PHONES

Jabra Headsets Evolve 80 Evolve 65 Evolve 80 Evolve 75 Speak 710 Evolve 65e

Avaya B109 SpeakerPhone Used in the huddle room or as your personal speakerphone USB and Bluetooth connectivity: Connect to laptop, deskphone, collaboration computer, mobile phone... Wireless - 12 hour talk time LCD screen Headset for privacy NFC for easy connection

Avaya Huddle Room CU360 Unit  Wireless Sharing Full Keyboard  Wide Field of View Remote  H323 & SIP Video  HDMI 4K Output  Applications Sharing  Meeting Recording  Smart Phone / Tablet Control  Android Apps Compatible

Meeting Experience ADVANCED H323 &SIP CONTROLS Self-moderated meetings, lecture mode INTEGRATED ROSTER MEETING RECORDING Speaker & presenter activity Save for later CHAT INDIVIDUAL INTERACTIVE EXTENSIVE WEB LAYOUTS CONTENT COLLABORATION Public & private Personalized for Rich media Screen & app sharing, whiteboard, any use case for increased “Slider”, remote desktop, effectiveness keyboard & mouse control

Meetings Online Options P R E F E R R E D P RO E N T RY Pay for one month Pay for one month Pay for one month Or get discount for one year Or get discount for one year Or get discount for one year 25 Participant Meeting Room 50 Participant Meeting Room 100 Participant Meeting Room Web Browser & Equinox Connectivity All Entry Capabilities All Preferred Capabilities Connect 1 Video Room System Connect 5 Video Room Systems Connect 100 Video Room Systems Greek Phone Dial-in & 65 other countries View 28 Video Participants Recording Live Webcast to 500 Viewers Highly competitive for Video Volume pricing available Room System connectivity for multiple rooms

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