Appendix 1 RESIDENTS PERCEPTION SURVEY AUTUMN 2018 Scott Lawrence| Daniel Morris Opinion Research Services February 2019
Presentation • Methodology • Putting results in context • Key Findings • Satisfaction with area • Resident concerns • Satisfaction with Council • Barking & Dagenham as a community • Conclusions
Methodology • 1,000 telephone interviews with local residents • All adults (18+) • Representative cross-section of local population • Approx. 20 minutes long • Quotas set on age, gender, ethnicity and working status. Fieldwork conducted between 1 st October and 6 th December 2018 • • Questionnaire similar to 2015, 2016 and 2017
Reason for results • The results show a decline in resident satisfaction • This is consistent with the trend nationally of declining performance over the past few years • Neighbouring boroughs have also seen a decline • This may in part be due to the… • Current environment given the uncertainty surrounding Brexit • Economic and political situation globally • Volume of knife crime incidents in London highlighted by the media • Low confidence in the police has had an effect on the results • Whilst perception isn’t great, actual performance data shows a different picture
LBBD vs National The trend shows that results for residents surveys have been going down year on year nationally across the headline measures. LBBD’s results are consistent with the trend seen nationally.
Satisfaction with local area is similar to last year • Three fifths (60%) are satisfied with Barking & Dagenham as a place to live • Downward trend over last four years • Also significantly lower than the National (78%) average • More satisfied • Black ethnic group (change from Asian ethnic group in 2017) • Less satisfied • White British ethnic group (same as 2017) 2015 2016 2017 2018 Satisfaction Satisfied 70% 64% 61% 60% with local area Dissatisfied 21% 24% 25% 28% QB1. Overall how satisfied or dissatisfied are you with your local area as a place to live? Unweighted Base: 998 respondents
Things people are most concerned about 24% 29% 29% Litter and 55% dirt in the Lack of Lack of Crime streets affordable affordable housing housing 24% Condition of roads / pavements QB8. Of these which three things are you are you personally most concerned about? (Unweighted Base: 975 respondents)
Growing concern about crime and roads/pavements • People were asked what they were concerned about and then, the top THREE things they were most concerned about • When compared with last year, there is a growing concern about crime (+5%) and condition of roads/pavements (+5%) • But less concern about litter/dirt in the streets (-5%) and lack of jobs (-4%) TOP CONCERNS TOP CONCERNS 55% Crime 85% 29% Lack of affordable housing 69% 24% Condition of roads and pavements 74% 24% Litter/dirt in the streets 71% 20% Traffic congestion 72% 19% Not enough being done for young people 65% 18% Quality of health service 50% 17% Number of homeless people 60% 16% Standard of education 44% Area of most 13% Not enough being done for elderly people 51% concern 12% Level of Council Tax 60% Area of 11% Pollution of the environment 64% concern 9% Rising prices/interest rates 64% 9% Lack of recreational facilities 49% 8% Lack of jobs 38% 3% Poor public tranport 24% QB7. Are you personally concerned about any of the following? (Unweighted Base: 1,000 respondents) QB8. Of these which three things are you are you personally most concerned about? (Unweighted Base: 975 respondents)
Top 4 Concerns: The 4-Year Trend • Year on year increase with concern about crime. • Concern with lack of affordable housing; litter and dirt in the streets; and conditions of roads/pavements similar to 2015. 60% 50% 40% 30% 20% 10% 0% 2015 2016 2017 2018 Crime Lack of affordable housing Litter and dirt in the streets Conditions of roads/pavements QB8. Of these which three things are you are you personally most concerned about? (Unweighted Base: 975 respondents)
CRIME in more depth… • Crime is still the top concern for 55% of residents, up 5% on last year and up 12% since 2016. Change Change 2016 2017 2018 since since • Perception of crime and feeling Policing 2017 2016 unsafe has increased nationally Good 49% 41% 34% -7% -15% given the prevalence of knife crime over the past year. Poor 25% 34% 41% +7% +16% • To add to this confidence in the QB9V. What is your opinion of…Policing? police locally is very low. This has Base sizes vary impacted on the survey results. BUT… Total notifiable offences per 1,000 residents • Lower than the London average during 2017/18 Youth victims of total notifiable offences • Lower than the London average during 2017/18 Also, total crimes down 2.5% in the 12 months to December 2018 (compared with the previous 12 months)
A downward trend in people feeling safe after dark 51% (2015) 49% (2016) 42% (2017) 35% (2018) QG1b. How safe or unsafe do you feel when outside in your local area after dark? Unweighted Base: 990 respondents
Three in ten now feel very unsafe outside after dark • Proportion of residents who feel safe is also significantly lower than the National average (76%) • Women, White British and those with a disability are less likely to feel safe after dark – same as 2017 • Decrease is perhaps not surprising given the (extensive) media coverage of knife crime in London over the last 12 months • Similarly, there has also been a decline in the proportion of residents who feel safe during the day • 79% in 2018 compared with 82% in 2017 and 85% in 2016 • Barking and Dagenham residents feel less safe than the National (93%) average • Women and those with a disability are less likely to feel safe during the day • Aspiring Homemakers Mosaic group more likely to feel safe outside after dark and during the day QG1b. How safe or unsafe do you feel when outside in your local area after dark? Unweighted Base: 990 respondents QG1b. How safe or unsafe do you feel when outside in your local area during the day? Unweighted Base: 996 respondents
Over half are worried about drugs, litter and fly tipping • Increase in proportion who feel people using or dealing drugs (+8%), rubbish or litter lying around (+6%), fly tipping (+5%), people being drunk/rowdy (+3%) and dog fouling (+3%) are a problem • Concern with abandoned / burnt out cars (-5%) and vandalism (-3%) has declined • All anti-social behaviour is more of a concern than nationally 65% 57% People using or dealing drugs 56% 22% 64% 58% Rubbish or litter lying around 60% 30% 58% 53% 2018 Fly tipping 55% 2017 49% 2016 46% People being drunk / rowdy in public places 42% 16% Crime Survey 44% 41% Dog fouling 47% 41% 44% Vandalism, graffiti etc. to property 39% 93% think the council 15% should take more 23% 24% Noisy neighbours / loud parties 19% action to stop ASB 9% 18% 23% Abandoned / burnt out cars 22% 3% G2. Thinking about this local area, how much of a problem do you think each of the following are? Unweighted Base: Base size varies (NB: ‘fly tipping’ & ‘dog fouling’ are not part of the Crime Survey) QG3 Do you think the Council should take more action to stop these kind of problems? Unweighted Base: 985 All respondents
Reducing crime is key to encouraging people to stay • 42% expect to move away in the next 5 years • Same as last year • Under 35s and those working are most likely to leave • Over two fifths (44%) say that a reduced level of crime would encourage them to stay in the area What would encourage people to stay Reduced level of crime / safer 44% Cleaner environment 36% More services / facilities / amenities 25% More affordable housing 19% Improved roads / pavements 13% Better schooling / education 10% More job opportunities / employment 6% Less traffic congestion 4% QB5. Do you expect to move away from Barking & Dagenham within the next five years? Unweighted Base: 941 respondents QB6: What changes in Barking & Dagenham, if any, would make you less likely to move away? Unweighted Base: 350 respondents
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