All in a Days Work From Front Line to Director Sara L. Hensley - PDF document

3/3/16 All in a Days Work From Front Line to Director Sara L. Hensley CPRP, Director Austin Parks and Recreation Department Leadership lessons from the Disney classics 1. Beauty and the Beast • Don’t force love; earn it Leadership lessons from the Disney classics 2. Aladdin • Just be yourself 1

3/3/16 Leadership lessons from the Disney classics 3. The Lion King • It’s your kingdom; if you don’t fight for it, who will? Leadership lessons from the Disney classics 4. Toy Story • You are not a space ranger… and that is OK. Leadership lessons from the Disney classics 5. Hercules • Being a hero isn’t about celebrity; it is about sacrifice. 2

3/3/16 Leadership lessons from the Disney classics 6. Mulan • Being true to yourself is the greatest gift you can give others. Leadership lessons from the Disney classics 7. Dinosaur • The strong are morally responsible for the weak Leadership lessons from the Disney classics 8. The Emperor’s New Groove: • It is not about you! 3

3/3/16 Leadership lessons from the Disney classics 9. Monsters Inc. • Innovation powers your world Leadership lessons from the Disney classics 10. Finding Nemo: • Nothing can stop you from finding what is the most precious to you. Leadership lessons from the Disney classics 11. The Incredibles: • Don’t let the mediocre silence your awesomeness 4

3/3/16 Leadership lessons from the Disney classics * 12. Tangled: • To make your dreams come true, you have got to leave your tower. * Doug Rice Communication Tools 1. Be Clear 2. Be Concise 3. Be Concrete 4. Be Correct 5. Be Coherent 6. Be Complete 7. Be Courteous Managing Conflict Conflict is inevitable, but combat is optional Max Lucade 1. Leadership and conflict go hand in hand You can try to avoid conflict; but you cannot escape it! • 2. Leaders who don’t recognize and deal with conflict will eventually see the good talent walk out the door in search of a healthier work environment. 3. The challenge of conflict really lies in how you choose to deal with it! Avoiding, ignoring or passing the blame will li kely fester the conflict • and have it growing into resentment, withdrawal or infighting that will hurt people and the organization 5

3/3/16 Handling Conflict 1. Effective communication about what will and will not be tolerated Ensure that good policies, pro ced ures and ground rules are in • place 2. Be proactive - Handle it up front 3. Understanding the WIIFM Factor 4. Pick your battles 5. Use conflict as an opportunity Skill Importance by Management Level First-line Middle Manager Top-level Manager Manager Technical Skills Technical Skills Technical Skills Human Relation Skills Human Relation Skills Human Relation Skills Conceptual Skills Conceptual Skills Conce ptua l Skills 6

3/3/16 Always remember the distinction between contribution and commitment. Take the matter of bacon and eggs. The chicken makes a contribution…The pig makes a commitment. John Mack Carter Sara L. Hensley CPRP City of Austin Director, Parks and Recreation Department 7