Agenda 01 Report on the fiscal year 2012 02 Utilisation of net profit 03 Discharge of the members of the Management Board 04 Discharge of the members of the Supervisory Board 05 Compensation for the members of the Supervisory Board 2
Agenda Election of the auditors of the financial statements and of the consolidated financial statements for the fiscal year 2013 06 07 Elections to the Supervisory Board Management report on share buyback, number of treasury shares held 08 and use of treasury shares Prolongation of authorization of the Management Board to share buyback and the authorization of use in this regard, as well as with 09 entitlement to exclude the general purchase opportunity Resolution on the amendment of the Articles of Association for adaptation according to the Company Law Amendment Act 2011 10 (GesellschaftsrechtsÄnderungsgesetz 2011) 3
First Quarter 2013: A Good Start. EBITDA comparable: Revenues: EUR 337 mn EUR 1,049 mn CAPEX: Net income: EUR149 mn EUR 55 mn 4
First Quarter 2013: A Good Start. Mobile customers: Access lines: +5.8% +0.5% 5
Overview 7
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Results of Domestic Business in Line with Sector Trends Development of Revenues* Development of EBITDA Comparable* (year-on-year change in %) (year-on-year change in %) 2012 2012 Sector average Telekom Austria Group Sector average Telekom Austria Group -7.2% -5.3% -5.4% -7.4% No comparable competitor posted an increase in results in its domestic market in 2012 14 * Results from national business only
Telecommunications is the Only Basket of Goods that Has Declined in Value Since 2000 Basket of Goods Analysis Austria (CPI change against 2000 – main categories, annual average) Education 46% Alcoholic beverages and tobacco 45% Housing, water, energy 43% Miscellaneous goods and services 39% Restaurants and hotels 36% Food and non-alcoholic beverages 35% Mobile Transport 29% communication prices have fallen Healthcare 28% more sharply than Household equipment and maintenance 20% average: 55% cheaper as against Clothing and footwear 15% 2000 Recreation and culture 10% Communications -23% 15 * Source: Statistics Austria, Booz & Company analysis, February 2013
Decline in Revenues in Austria, International Segments Report Modest Growth Group Revenues (in EUR million) -2.8% 4,455 4,330 Austria -5.3% International Segments +1.1% 2011 2012 16
Cost Savings of EUR 71 Million Partly Dampen Decline in EBITDA Comparable Group EBITDA Comparable (in EUR million) -4.7% 1,527 -143 +71 1,455 2011 Decline in Cost savings 2012 revenues 17
Solid Net Income in 2012 Group Net Income (in EUR million) +104 -253 2011 2012 18
CAPEX Efficiency Protects Cash Flow Group CAPEX (in EUR million) 739 728 -1.5% 2011 2012 19
Mobile Customer Base Increases by 3.1% 4.8 mn 1.9 mn +3.9% -4.8% 5.4 mn +2.1% 5.6 mn 3.2 mn +1.3% +10.7% 20
Access Lines Remain Stable at 2.6 Million 2.3 mn -2.3% 156,400 +21.5% 163,000 +13.5% 21
Telekom Austria Group: A Key Player for Austria Employer Infrastructure Stock 9,077 employees EUR 448 million Top 5 in ATX in Austria Investments in Austrian infrastructure Suppliers State Purchasing volume in EUR 695 million taxes and dues inter alia Austria of EUR 865 million including payroll taxes and social security to 3,250 Austrian suppliers contributions VAT of EUR 617 million generated by A1 products 22
Employees – The Company's Capital Telekom Austria Group A1 > 16,446 employees, thereof 7,205 > Successful apprenticeship training: outside of Austria 62 apprenticeships completed > EUR 10 million for training > 227 apprentices in technical and commercial professions > 1,850 participants in 112 courses > Employment and career optimisation > Survey for all employees > 308 transfers to government > Numerous measures implemented at each subsidiary 23
Group Strategy
Telekom Austria Group Strategy 25
Halt Revenue Erosion in Mature Mobile Markets 26
Continuing Growth in Mobile Only Markets Growth to achieve Focus on mobile- Exploiting sustainable market only strategy synergies positions Know-how transfer Mobile data and smartphones Postpaid growth Optimisation of pricing policy 27
Convergence Drives Demand and Reduces Churn Single- vs. Multi-Play Churn Product Bundles (in %) (in 000) +44% ~ 12% ~ 10% 1,039 -80% 723 ~ 2% 2009 2010 2011 2012 Mobile Fixed line Fixed line & mobile Lower churn 28
Push Multi-Play for Added Value Bundles in % of Total Fixed Lines ~40% ~40% ~45% ~55% ~60% ~60% Non-bundled lines Austria Bulgaria Croatia Bundled lines Ambition Bundle penetration and demand are growing in all of Telekom Austria Group’s convergent markets 29
High Cost Efficiency: EUR 100* mn Gross Cost Savings in 2012 Sales & Administration IT Customer Service Improve e-bill ratio to Reduction of complexity Reduction of travel further decrease billing of product/tariff structure expenses costs Reducing expenses for Review of internal and Increase rate of forum and external IT support external events crowd sourcing Review shop concept and savings on shop rental fees FTE and employee cost optimization 30 * EUR 71 mn net cost savings
Acquisition of YESSS! A1 total market share of 44% YESSS! Base stations Improvement in network coverage Improvement in network quality Frequencies Strong brand value IP rights „ One “ 27
Successful Implementation of Telekom Austria Group’s Strategy 32
Austria
Environment Remains Challenging Continued growth of the convergent customer base Cost savings and restructuring programmes Stabilisation of fixed line business Intense competition leads to pricing pressure and decline in revenues in mobile business 16% of decline in revenues due to regulation Rigid cost structure 34
Intense Competition and Regulation Impact Results EBITDA Comparable Revenues (in EUR million) (in EUR million) -5.3% -7.2% 2.942,1 2,942.1 2.787,1 972.6 2,787.1 902.9 2011 2012 2011 2012 35
Increase in Mobile Customers and Stabilisation in Fixed Access Lines Mobile Customers Fixed Access Lines (in 000, in EUR) (in 000, in EUR) +2.1% -2.3% 5.379,6 5,379.6 5.271,2 5,271.2 2.336,2 2,336.2 2.282,3 2,282.3 2011 2012 2011 2012 36
4,000 Employees Ensure Top-Quality A1 Service for our Customers A1 shops E-mail 6 million customer visits per 500,000 e-mails processed year per year Field service* Service hotline* 1 million house visits 10 million incoming calls per year *1,165 service hotline employees (FTE) *1,400 field service employees (FTE) We are there for you 365 days a year. 37
MOBILE BUSINESS UNDER PRESSURE FIXED LINE BUSINESS STABILISED 38
Mobile: Price Erosion Leads to Decline in Revenues Due to Churn and Tariff Migration Decline in Mobile Revenues (in EUR million) - 6.8% 1,240.2 1,155.3 ARPU relevant Regulation Tariff migration Churn Gross adds ARPU relevant revenues 2011 revenues 2012 Challenges in Mobile Business: Regulatory cuts of roaming and interconnection rates Intense competition Tariff migration mainly at A1 brand 39
Revenue Growth in Fixed Line Business Fixed Service Revenues (in EUR million) + 0.2% 1,098 1,101 Fixed line broadband, IP TV and business solutions drive +7.5% stabilisation in revenues Migration of voice minutes from fixed line to mobile -5.1% continues: down 10.1% in 2012 2011 2012 Voice telephony Broadband, TV and other Sprachtelefonie Breitband, TV und sonstiges 40
New Tariff Model Highlights Focus on Convergence: “ Kombinieren & Sparen ” Concept From To New Fixed line customer broadband Fixed line + only Mobile Mobile only tariff = Convergent customer Save up to EUR 20 per month 41
Strong Customer Trends Since Start of Neukundengewinnung seit Start von “ Kombinieren & Sparen ” „Kombinieren & Sparen“ Net Adds in Mobile Business in 2012 Neukundengewinnung im Mobilfunk 2012 (indexed at 100) (Indexiert mit 100) 246 Launch of Launch Kombinieren & Sparen Combine & Save 100 Jänner 2012 Dezember 2012 42
New TV Platform Ensures Growth in TV Business Outstanding user friendliness More than 180 channels Integrated recorder 2,000 movies and series in the A1 Videothek Largest HD portfolio 218,800 customers in 2012: 10.2% growth
FOCUS ON NETWORK QUALITY 44
More Than 50% of Austrian Households Covered by Giga Network 2.35 mn households 2.55 mn households 45
Over 30% Increase in Speed via Vectoring 120 110 CAPEX efficiency through with vectoring optimisation of the copper 100 network 90 34% increase in transmission rates 80 Mbit/s 70 Trial roll-out in Klosterneuburg completed 60 50 World's first commercial provider 40 without vectoring 30 20 10 200 300 500 600 100 400 Metres 46
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