Accreditation, Certification and Training (ACT) Project Tyler Wightman, Director, Operations
Presentation Objectives 1. Introduce the Accreditation, Certification and Training (ACT) Project 2. Seek your input
ACT Project Scope – Accreditation – Certification – Students Improving service delivery through: – Process improvements – Technology
TODAY YOU @
FUTURE – Service Focus INFORMATION • Contact Information • Certifications • Learning & Development History • QMPs • Payment FREQUENTLY Records ASKED QUESTIONS
Today – Application Process • Fill in the application form in full • Fax, email, mail form in to Council • Wait – for Council staff to receive and review • Phone discussions to: – Correct or augment information – Obtain status updates • Mail in certificates of completion
Future – Application Process • Online application form will: – Pull relevant information from your secure profile – Guide you through form completion (required information prompts) – Submit application with one click • Real-time status updates • Certificates can be uploaded right into system
Future – Accreditation Contact Information Applications QMP Audit Report Internal Review Designated employees Organization Profile Levies and fees Notifications
Future – Certification Contact information Applications Update DoPs Continuing Education Notifications Your Profile Mentoring Program
Future – Learning 22+ Online Courses Your Learning Path Your Course Progress Course Registration & Classroom Availability On-demand Tuition Your Profile Tax Slips Notifications
Future Scalability • Technology must be flexible to support other Council programs and services in the future: – Sub-Councils – Audits – Appeals – Complaint Investigations – Conference Registration – Other?
Benefits • Convenient • Empowering • Faster Service • Easy to Use • “Single Source of Truth” • Program and System Oversight • Enhanced Service Offerings
Learning Management System
What’s Next? • Select CRM system • Stakeholder Engagement: Training & Communication • Systems and processes will be implemented in 2018
Your Feedback • What do you like about what you heard today? • What concerns you? • What do you need the system to do?
Questions?
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