A Practitioners Conversation: Facilitating Change in Turbulent Times February 2014 Jane Luciano Julia Urbanchuk
Today’s Objective • Create a conversation around facilitating change in a turbulent environment • Share our collective experiences and guide each other as practitioners
What are you observing in your organization about change?
Complex Adaptive Systems
Pace of Change Are we changing as fast as the world around us? - Gary Hamel
Experience Change
Are the “old ways” sufficient? What’s still working? “ I can’t change the direction of the wind, but I can adjust my sails to always reach my destination.” - Jimmy Dean
Rider and the Elephant
Whole System Change
Overcoming Resistance D x V x F > R D issatisfaction x V ision x F irst steps must be greater than R esistance for action to start Source: Beckhardt, 1969; Gleicher 1967; Dannemiller, 1992
What’s relevant relevant now? What do we need to think different differently ly about? If you always do what you’ve always done, you’ll always get what you’ve always got – Anonymous
From Island of Stability to Moment of Stability
From Unfreezing/Moving/Re-Freezing to Creating the Conditions for Growth and Adaptation
From Set “To Be” End-Point to End Points on an Arch
From Planning in Advance to Building in Motion Building an Airplane while Flying It
Increasing need to look at Risk more frequently
How do we go on this journey with our eyes open? “The Future is already here, it’s just not evenly distributed” - William Gibson
With Risk Comes New Possibility How can we make this the best “problem” that we ever had? --Peter Block
Contact Information • Jane Luciano, Vice President Global Learning & Organization Development Email: jane.luciano@bms.com • Julia Urbanchuk, Director Organization Development Email: julia.urbanchuk@bms.com
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