A career in telehealth? What, how and why? HISA - Melbourne April 27 th 2017 Susan Jury Peter MacCallum Cancer Centre
Overview 1. How lucky are we?! (or are we?) 2. Finding a role in telehealth 3. Securing a place for telehealth 4. Some skills I think are useful
A career in telehealth? 1) How lucky are we?!! Telehealth is the current GOLDEN CHILD of health reform – Gaining momentum (esp in Vic) - Widespread introduction Statewide - Strategic priorities (Org, State, Fed) - • Care closer to home, • Efficiencies, etc Consumer centric - We have the chance to - MAKE A DIFFERENCE !
A career in telehealth? 2) Telehealth might not be for everyone Widespread integration of consumer-centric telehealth is largely uncharted – we get to lead the way but first we have to FIND OUR FEET - Largely unknown, trial & error - Can take longer than we, or our managers or funders, expect or hope for - Often short term & grant funding – unpredictable
A career in telehealth? 3) So is it for you? We have a chance to lead the way We have a chance to MAKE A DIFFERENCE We are at THE BEGINNING OF THE FUTURE …. Are you up for the ….. ?
How did I find myself in telehealth? Just one path of many at this conference and beyond 1. Primary Care Liaison, new Medicare funding – an opportunity 2. I had a great influencer and support - AJK 3. Secured philanthropic funding - for 3 years 4. Good luck and timing
How did I secure myself in telehealth? 1. Grad Cert eHealthcare (already had an MPH in Program Evaluation) 2. Barry Novy; Toastmasters 3. I had a great mentor & support (again) 4. Opportunities – 3 x educational programs etc (timing) 1. Books (in theory ….)
If only I’d read more of these wonderful books!
Practical and useful project management a.k.a. the basics, templates etc Attila the Hun’s Pareto principle - campfire chats to his roughly 80% of the chieftains on leadership effects come from 20% qualities of the causes Full of practical gems on being more effective & The social dynamics and efficient in professional emotions of people [in and personal life change efforts]
As well as - securing telehealth itself Telehealth is appealing and ‘trendy’, - State and Federal strategic priorities – health, regional, equity - Potential for cost savings - Consumer focused, ‘feel good’ etc but still ‘has to be funded’ – typically still contract or project based roles . This is challenging for telehealth and challenging for us – the implementers – career and ‘project’ uncertainty and makes us often shorter-term goal focused.
Keeping telehealth on the radar 1. Understand and speak the language of your audience 2. Measure and evaluate (according to your audience) (NB May 12 community of practice evaluation workshop ) 3. Report (it’s a ‘gift’) 4. Present, publish, share. The ‘sales pitch’ – to everyone and anyone 5. Build your telehealth advocacy and campaign team
My experience to date in two health services The Royal Children's Hospital Peter MacCallum Cancer Centre 1. More gradual and organic 1. “I want it all and I want it NOW”… Retrospective adjusting “Performance anxiety” – the - - (processes and people) match between a commitment to widespread integration of telehealth and short term funded project deliverables 2. Main model – patients to their 2. Main model – to regional health home services 3. I had a permanent on-going 3. I am on a short term contract! position...
What would (therefore, will) I do differently? 1. Read and act on more of those wonderful books 2. Try not to under-estimate the time needed 3. Spend more time defining and building a strong team from outset Including people with good attention to detail - (e.g. help compensate for my weaknesses!) Improvement team, ICT, training, LOTS OF EXISTING SKILLS - 4. Take time to step back, maintain focus and prioritise I guess life is a work-in-progress ….
Finally, some skills I think are useful for a ‘career in (telehealth)’ IHI / study / Change and improvement processes Personal reading Engaging and communicating Leadership, advocacy & confidence to convey a vision – Practice & experience, mentoring, coaching building a team (EAP?) Evaluation skills Post grad study? Writing Post grad study? Online courses... Patience, and attention to detail Meditation …? Flexibility Yoga...? ….? EXPERIENCE …..!
Telehealth Victoria COP Susan Jury (Community of Practice) – sign up Peter MacCallum Cancer Centre http://tinyurl.com/telehealthvic m 0407245377 / susan.jury@petermac.org FOOT note: According to Nova (it must be true ….) You can find out your ancestors origins from the shape of your feet … Additionally: • A Long second toe = leadership qualities. You need to be in charge. • Last joint of third toe at an angle: You have the natural ability to deceive, as well as the propensity to be misunderstood. Frequently to be found in spies. • Extra-small little toe: Denotes a childlike nature, with playful sense of fun. • Second toe on left foot leaning towards big toe suggest a sentimental, nostalgic nature. Shared by Hollywood actor Reece Witherspoon. • Little toe pointing at an angle = unconventional nature. Being able to waggle your little toe indicates restlessness and a need for constant change. Who knew that your toes held so much meaning?! http://www.nova969.com.au/best-web/find-out-your-ancestors-origins-shape-your-feet
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