5 time saving tips for busy sysaid admins
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5 Time-Saving Tips for Busy SysAid Admins June 27, 2018 Meet Our - PowerPoint PPT Presentation

Jan 02, 2023 •302 likes •481 views

5 Time-Saving Tips for Busy SysAid Admins June 27, 2018 Meet Our Hosts Oded Moshe Tsahi Bengigi Product Manager, VP Products, SysAid SysAid Whats on the Agenda? 5 Time-Saving Tips for Busy IT Admins Demos Q & A Before

  1. 5 Time-Saving Tips for Busy SysAid Admins June 27, 2018

  2. Meet Our Hosts Oded Moshe Tsahi Bengigi Product Manager, VP Products, SysAid SysAid

  3. What’s on the Agenda? ● 5 Time-Saving Tips for Busy IT Admins ● Demos ● Q & A

  4. Before We Get Started... ● We picked the features you might not know exist within your SysAid ● These features already come with your existing SysAid Service Desk, with no paid upgrades needed to enjoy them ● They will help you cut down on your day-to-day workload

  5. Tip #1 Keep Your Ticket Queue Clean with Merge Tickets

  6. Tip #1 - Master Merge Tickets Merge Tickets - now available for Cloud and On-Prem (in Beta) ● Keep your support queue clean by merging tickets about the same issue ● How to enable Merge Tickets

  7. Tip #2 Solve Tickets Faster with Video Ticket Submission

  8. Tip #2 - Solve Tickets Faster with Video Ticket Submission Make it easy for your end users to send tickets with videos and screenshots ● Introducing the Hotkey ● How to enable the SysAid Hotkey

  9. Tip #3 Enable Your Self-Service Portal to Search FAQs

  10. Tip #3 Configure Your Search to Include FAQs End users receive better self-help with a search bar in the Self-Service Portal ● Search now includes FAQs ● How to enable search in Self-Service Portal

  11. Tip #4 Save Time for You and Your End Users With Single Sign-On

  12. Tip #4 - Save Time with Single Sign-On End users can skip logging into SysAid ● Single Sign-On is available via our Marketplace ● How to enable Single Sign-On

  13. Tip #5 Use Slack Integration to Improve Collaboration

  14. Tip #5 - Use Slack Integration to Improve Collaboration Collaborate with other admins from different teams directly from service records ● Get experts involved to quickly resolve issues ● Create a dedicated channel to discuss certain issues ● Slack discussion is visible for SysAid admins (without the need for a user in Slack)

  15. Any Questions? Ask Away….!

  16. www.sysaid.com Tweet Us Email Us Phone Us @sysaid care@sysaid.com 1-800-686-7047

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