2019 NYCC Product Owner Vanessa Stokes Head of Customer Services - PowerPoint PPT Presentation

Blue Badge - Hidden Disabilities - August 2019 NYCC Product Owner – Vanessa Stokes Head of Customer Services – Sarah Foley

Blue Badge – What’s changing? From 30 August, people with hidden disabilities will be granted access to the Blue Badge Parking scheme. The idea is that people with less obvious health conditions, such as dementia or autism, will have the same rights to park in disabled bays as those with physical disabilities. The new criteria will not be condition-specific; the presence of a non-physical condition will not, in itself, imply eligibility. It is expected that eligibility will only apply in limited circumstances; the changes are about seeking to ensure that only those with the greatest needs have equal access to badges.

How does a person know if they are likely to qualify under non-visible (hidden) condition? Not all hidden disability conditions will qualify for a blue badge. The customer will need to show that they experience very considerable difficulty whilst walking, which may include: Very considerable psychological distress; or Be at risk of serious harm while walking; or Pose, when walking, a risk of serious harm to any other person. If in doubt, the customer should apply.

How can a person apply for the service? Online • Online with help from family or friends • Can book an appointment at one of the 6 core library • If the customer cannot do one of the above we offer a telephone • channel. Customer calls for an initial assessment with Customer Services. If they are likely to qualify then they’ll be advised what documents to send in. Once the documents are received, the Service Delivery Team will contact the customer back to confirm receipt and arrange a date and time to complete the telephone application.

Any questions?

Contact details and key information NYCC Product Owner – Vanessa Stokes. Tel: 01609 780780 ext. 7825. Head of Customer Services – Sarah Foley. Tel: 01609 780780 ext. 3872 NYCC Blue Badge website address: https://www.northyorks.gov.uk/blue-badge-parking-permits-disabled- people