Essex County Council Care Worker Survey 2019 Key Findings 28 November 2019 www.enventure.co.uk
Background • Survey aimed to provide ECC with up-to-date understanding of care workers’ : • Motivations to enter, remain or leave sector • Likes and frustrations of working in sector • Current roles and future working intentions • Training and development • Usage of digital products and technology • Survey to inform workforce strategy to ensure high quality services continue to be provided to residents • Enventure Research commissioned to carry out survey with care workers in Essex
Methodology • Online survey, formatted for PCs, smartphones and tablets • Survey took respondents approx. 15 minutes to complete • Email invitations sent to those who had given permission to ECC to be contacted • Link promoted on Care Provider Information Hub • NACAS and Essex Care Association sent link to their employees/members • Paper copies handed out at care worker events • Prize draw for charity donations • Survey live between 2 September and 30 September • 392 responses received to survey
Clarifications • Some response options have been combined i.e. “Yes, definitely” and “Yes, to some extent” to show total “Yes” • Self-selecting survey with paper copies so a few respondents missed out a few questions, so base sizes may vary between questions • Several reasons why responses in charts/tables might not add up to 100%: • Respondents might have been able to give more than one answer • Only most common responses might be shown • Individual percentages are rounded to nearest whole number • Responses of between 0% and 0.5% shown as <1%. • Subgroup analysis undertaken using statistical testing
Respondent profile To which of these age groups do you Are you…? belong? 3% 16% Prefer 16-29 14% not to Male 30-39 21% say 40-49 24% Female 50+ 37% Prefer not to say 4% 80% Approximately how long have you worked 80% were White in the care profession? British, 10% BAME Less than a year 9% 59% had worked for 1-3 years 11% only one organisation in last 3 years 3 or more years 80%
Respondents’ roles Which of the following Which of the following Which client groups do you categories best describes your categories best describes work with in your current role? current role? your current role? Carer 43% Older people 57% (aged 65+) Domiciliary 45% Management 24% Learning 52% disabilities Office based and 7% care providing NO End of life care 29% Office based and 3% Residential 35% non care providing Reablement 25% Supervisor 2% People with In-house trainer 0% Physical Sensory 20% Other 16% Impairments (PSI) Finance 0% Children and 4% families Other 16% Prefer not to say 4% Other 5% Prefer not to say 4%
Motivations for joining the profession Making a difference to people’s lives What first attracted you to working in the care profession? Wanted to make a difference to people's 80% lives Saw an advert and thought it looked like NO 12% something I would be good at Needed a job 12% Was able to get work when I wanted 9% Liked the idea of travelling to clients' homes 6% Other 8% Don't know / can't remember 1% Base: 392
Enjoyable aspects Making a difference to people’s lives and the variety of the role What do you enjoy about working in the care profession? Making a difference to people's 91% lives I enjoy the variety of the role NO 54% I can work the hours I want to 15% I enjoy travelling to clients (if 14% applicable) Other 3% I do not enjoy anything about 0% working in the care profession Base: 392
Frustrations Pay is the biggest frustration Which, if any, are your biggest frustrations about working in the care industry? Pay 60% 52% earn less than £10 an hour Hours 21% Communication 21% 92% said their pay from their Leadership 12% care role was primary source of Travel (if applicable) 10% income Career development 10% NO 15% have zero hours contracts Client behaviour 6% Lack of training 5% 44% work 40+ hours per week Other 12% None, I do not have any 17% frustrations Base: 391
Future intentions 9% intend to leave profession in next 12 months Do you intend to do any of the following in the next 12 months? Move into the same role in a different 6% organisation Move into an alternative role within 13% the care sector Move into an alternative role in another industry/leave the care 9% profession Move into an alternative role in the 12% same organisation Retire 4% None of the above 65% Base: 391
Reasons for changing roles Better pay is biggest factor, but there are others If you are considering leaving your role/job, which of the following, if any, would help you consider remaining in your current position? Better pay 67% Feeling more valued 39% Better career progression 33% More/better employee 32% benefits Better NO 23% supervision/management More training 19% Other 10% None of the above 15% Base: 124
Feeling valued High levels of feeling valued by service users, their families and colleagues Overall, do you feel valued in your current role by the following? 96% 94% 94% 84% NO 72% 72% 55% By your By service By service By By Essex By health By the employer users users' colleagues County professionals general families or Council/social public friends services Total Yes Base: Varies
Feeling valued Which of the following, if any, would make you feel more valued in your role? Better employment 48% package/more perks to the job Improved perception/image of 39% care More appreciation/recognition 37% by my employer Clearer progression routes 24% Access to more training 21% opportunities More appreciation/recognition NO 19% by my clients or their families Other 7% Nothing 14% Base: 390
Opinions about organisations High levels of positivity about organisations worked for Do you feel the organisation you work for… 93% 92% 89% 85% 85% 84% NO …is …is flexible to …is efficient …is caring? …deals …listens to supportive? your needs? (e.g. effectively with your ideas and processes are any issues you takes them clear and raise? seriously? followed)? Base: Varies
Bullying and discrimination Have you experienced or seen bullying or Some cases of discrimination in the last 12 months whilst at bullying and work? Yes 18% discrimination, but usually this is reported No 74% Prefer not to say 5% Don't know 3% Did you or someone else report the incident within your organisation? Yes 70% 46% said it wasn’t dealt No 10% with effectively within their organisation, 32% Prefer not to say 8% said it was Don't know 11% Base: Varies
Training and development When you started in your current role, do you Are you able to undertake the training you feel that your induction training was sufficient want or need in your role? for you to be able to carry out your job role effectively? Yes 87% Yes 88% No 6% No 7% Don't know 7% Don't know 5% 74% held a However, 40% said their supervisor relevant Social had not talked to them about career Care qualification progression and opportunities in last 64% had completed/ 12 months achieved the Care Certificate Base: Varies
Digital products and technology Have you used any of the following products in your role? Smart speakers (e.g 18% Alexa/Google) Frequently mentioned benefits % Call monitoring software 18% More efficient planning/time 23% Rostering software 15% management/ensures rotas up to date Access to instant/up to date advice and Medication management 22% 8% information software/apps Increases clients’ 17% Other 2% confidence/safety/independence Effective monitoring 9% None of the above 60% Better communication with clients/faster 8% response to problems Better medication 8% management/medication reminders Easy to use/clear instructions 7% Base: Varies
What does ECC do well? What, if anything, do you think Essex County Council does well to support the care sector in Essex? Good training opportunities/development 20% programmes Good communication/easy to 11% contact/responsive Ensuring service users' needs are 9% met/putting services users first Supporting care workers/providers 7% NO Dedicated/hard working social 5% workers Don't know/nothing 36% Base: 160
What can ECC do better? What, if anything, could Essex County Council do better to support the care sector in Essex? Increase pay for care workers 22% Better funding/increase budgets/stop 17% making cutbacks Support care providers/offer more guidance 12% and information Improve communication/responsiveness/listen to 10% service providers and address concerns Funded training/free training opportunities 8% NO Promote the profession/improve the image 6% of the care sector Listen to service users and their 6% families/person centred approach Nothing/don’t know 12% Base: 210
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