2017 Annual report Resort Area FY17 Expense FY17 Expense - - - PowerPoint PPT Presentation

2017 Annual report Resort Area

FY17 Expense FY17 Expense - - $4.9M $4.9M FY 17 Revenue FY 17 Revenue - $5.3M $5.3M Other Wages Lots 2% 7% Transfer 24% Out 24% Garages 42% Debt/ Lease Contracts 16% 51% Meters O&M 32% 2% 2

Location Location 2016 2016 2017 2017 Change hange LOTS: LOTS: 19 th Streets 100,743 94,061 -7% Loop Area 46,883 46,905 0% Croatan 20,712 20,849 0% Sandbridge 62,752 63,837 2% Sub-Total Sub-Total Lots ots 232,327 232,327 225,652 225,652 -3% -3% GARA GARAGES: S: 31 st Street 158,085 156,884 -.8% 25 th Street 51,791 56,786 10% 9 th Street 98,756 107,792 10% Sub-Total Garages Sub-Total Garages 308,632 308,632 321,462 321,462 4.2% 4.2% TOTAL OFF TOTAL OFF STREET TREET 540,959 540,959 547,114 547,114 1.1% 1.1% 2/22/2018 3

2017 Hours Worked 2017 Hours Worked 2017 Payroll Costs 2017 Payroll Costs 6,000 $120,000 5,000 $100,000 4,000 $80,000 3,000 $60,000 2,000 $40,000 1,000 $20,000 - $0 January February March April May June July August September October November December January February May June August September November March April July October December Garage Lots Enforc Garage Lots Enforc 95,389 total hours worked $1,737,607 total payroll 2/22/2018 4

Location Location 2016 2016 2017 2017 Change Change Surface Lot $5.97 $6.02 .8% Garage $6.54 $6.36 -2.7% Meter $2.95 $2.94 0% Cost o of L Living ng i in V VB: Mc Donald’s combo meal - $8.55 • Gallon of Milk - $4.00 • 1lb of ground beef - $5.99 • Bottle of wine - $10 • Pair of Levi Jeans - $35 • Nike Running Shoes - $60 • Source: numbeo.com

Location Location 2016 2016 2017 2017 Change Change 200 Block 294,844 299,265 1% 300 Block 111,586 126,884 14% Loop 46,983 60,272 28% Mobile 10,219 15,572 52% TOTAL ON TOTAL ON STREET STREET 463,632 463,632 501,993 501,993 8% 8% 2/22/2018 6

100% 120% 20% 40% 60% 80% 0% 6th North 6th South 7th South 10th North 10th South 11 South 12 North 12 South 14 North On- On-Street Oc 14 South 15 North 15 South treet Occupancy - 16 North 16 South 9-Nov 20 North 20 South 23rd North 12-Nov 23rd South pancy - November 2017 24 South 25 North 25 South 15-Nov 26 North 26 South ovember 2017 27 North 27 South 19-Nov 28 North 28 South 29 North 29 South 31 South 33 North 2/22/2018 33 South 34 North 35 North 35 South 36 North 36 South 39 South 40 North 40 South 7

100% 120% 20% 40% 60% 80% 0% 6th North 6th South 7th South 10th North 10th South 11 South 12 North 12 South 14 North On On Street Occupancy - 14 South 15 North Street Occupancy - December 2017 15 South 16 North 16 South 20 North 20 South 1-Dec 23rd North 23rd South 24 South 5-Dec 25 North 25 South 26 North 9-Dec ecember 2017 26 South 27 North 27 South 28 North 28 South 29 North 29 South 31 South 2/22/2018 33 North 33 South 34 North 35 North 35 South 36 North 36 South 39 South 40 North 40 South 8

Date Day Occ Turns ALOSVehicles Est. Revenue 9 ‐ Nov Thursday 53% 1.94 3.68 434 3,192.01 12 ‐ Nov Sunday 59% 1.80 3.60 580 4,171.94 15 ‐ Nov Wednesday 48% 1.67 4.17 389 3,242.02 19 ‐ Nov Sunday 65% 2.68 3.39 617 4,181.32 21 ‐ Nov Tuesday 50% 2.14 3.38 533 3,602.21 25 ‐ Nov Saturday 72% 3.28 3.08 796 4,905.36 28 ‐ Nov Wednesday 47% 1.44 4.59 351 3,220.58 1 ‐ Dec Friday 49% 1.69 3.80 403 3,064.53 5 ‐ Dec Tuesday 54% 1.95 4.74 474 4,497.79 9 ‐ Dec Saturday 61% 2.20 3.82 533 4,071.59 2/22/2018 9

Call Distribution Call Distribution Call Volume Call Volumemn3 mn3 Sunday Monday 2,500 14% 15% 2,000 Saturday Tuesday 1,500 14% 14% 1,000 Wednesday 500 Friday 14% 14% 0 Thursday 2015 2016 2017 15% 2/22/2018 10

Violation 2016 2017 Diff Expired Parking Meter 8,127 9,772 1,645 Residential Parking 3,060 3,504 444 Expired Safety Inspection Decal 1,039 1,224 185 No Valid State License Plate 769 781 12 Other 1,734 1,971 237 TOTAL 14,729 17,252 2,523 Hours Worked 16,600 15,942 ‐ 658 2/22/2018 11

2016 2016 2017 2017 Diff Diff Total Citations per Hour .89 1.08 .19 Total Citations per Transaction 1.4% 1.7% .03% Meter Citations/ Transaction* 1.7% 2.0% .03% Citation Voids 1,162 720 -442 % of Voided Citations 7.9% 4.2% -47% *on-street at the curb transaction 2/22/2018 12

2016 -70% 2017 – 60% 2/22/2018 13

Active Employee Permits Active Employee Permits Residential Pe sidential Permits rmits Month 2016 2017 Type 2016 2017 Diff January 0 128 Resident 1,711 1,976 265 February 0 125 Guest 1,902 2,335 433 March 0 182 Temp 4,462 3,941 ‐ 521 April 248 431 Total 8,075 8,252 177 May 511 615 June 728 726 July 660 727 August 621 633 September 504 498 October 331 323 November 203 159 December 134 56 2/22/2018 14

16th Street 16th Street 23rd Street 23rd Street 150% 150% 100% 100% 50% 50% 0% 0% 8pm 10pm 12am 2am 8pm 10pm 12am 2am 300 Block 400 Block 300 Block 400 Block 25th Street 25th Street 24th Street 24th Street 120% 120% 100% 100% 80% 80% 60% 60% 40% 40% 20% 20% 0% 0% 8pm 10pm 12am 2am 8pm 10pm 12am 2am Block 300 Block 400 300 Block 400 Block 2/22/2018 15

Average # of Average # of Vehicles in RPP Area - Vehicles in RPP Area - July 2017 uly 2017 35 30 25 20 15 10 5 0 8pm 10pm 12am 2am Business Resident Survey dates: July 19 th – 22 nd 2/22/2018 16

Annual Expenses Annual Expenses FY17 Expense Summary Expense Summary 1,400,000 Project Type Projec t Type Amount Amount 1,200,000 Studies 96,942 1,000,000 Garage Rehab 353,683 800,000 Fire Restoration 418,457 Equipment 243,364 600,000 Facility Renovation 119,661 400,000 TOTAL 1,232,107 200,000 0 FY09 FY10 FY11 FY12 FY13 FY14 FY15 FY16 FY17 2/22/2018 17

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2/22/2018 19

Received IPI’s Accredited Parking Organization  (APO) award Apprenticeship Program  Added Pay by Plate Meters at old hotel site at  rudee loop and parked 13,000+ cars Parking Association of Virginias award for  Apprentice program Published article on 25 th street in IPI  publication Mystery Shopper Program  Customer Service Training and Certifications  Employee Recognition/Bonus Program  2/22/2018 20

 Regarded as a key benchmark for measuring quality.  A designation for parking organizations that have achieved a comprehensive standard of excellence.  Recognizes best practices in parking management  14 Categories and 270 Criteria 2/22/2018 21

 Collaborated with DOLI, TCC, and Opp Inc  2 year program for management trainee  4,000 hours of on-the-job training  288 hours of classroom instruction (TCC)  Quality Job Candidates  Recruitment Assistance with TCC  Future Leaders 2/22/2018 22

 25 th Street Garage Project  Published July 2017  Republished for Mexico, Central America, and South American audiences 2/22/2018 23

 Won the 2017 Program Excellence Award  Judging performed by another parking association  Submitted program to the IPI annual awards 2/22/2018 24

 39 Mystery Shops from April to September  91% Average Composite 2017 Score 105% 100% 95% 90% 85% 80% 75% Cashier Area Parking Area Cashier Transaction 2015 2016 2017 2/22/2018 25

 IPI Customer Service Training ◦ All Republic Parking Employees  IPI Parking Enforcement Training ◦ All Ambassadors  Republic Parking HR Department provided Training to All Employees Prior to April 1 st  Republic Parking local staff conducts refreshers at mid point in the year  Special Training with Tidewater Community College  City Staff and Parking Contractor have 15 employees with 50 IPI certificates combined Customer Service, Conflict Resolution, and Tactical ◦ Communication 2/22/2018 26

 Employee of the Month  $4,500 Distributed  Posters at all locations  Republic Parking funds 100% of the bonus program 2/22/2018 27

Develop marketing campaign 1. Advertise in Sunny Day and Visitors Guide 2. Increase public awareness of parking services 3. Ambassadors to distribute mobile pay info 4. Automate weekly and monthly passes on-line 5. Allow monthly parking in all lots 6. Frequent parker reward points 7. Promote on-street validation program 8. 2/22/2018 28