2015 20 July to 22 July 2015 DEPARTMENT OF WATER AFFAIRS AND - PowerPoint PPT Presentation

WATER & SANITATION MASTER CLASS 2015 20 July to 22 July 2015

 DEPARTMENT OF WATER AFFAIRS AND SANITATION (NATIONAL AND KZN)  SALGA (NATIONAL AND KZN)  COGTA (NATIONAL AND KZN), MISA, BACK TO BASICS PROGRAMME  UKZN  WATER AID- SOUTH AFRICA  KZN MUNICIPALITIES ( UTHUKELA DM, ILEMBE DM, UMKHANYAKUDE DM, HARRY GWALA DM, KWADUKUZA LM, ZULULAND DM, NEWCASTLE LM,  OTHER MUNICIPALITIES ,  EASTERN CAPE PROVINCE ( ALFRED NZO DM, BUFFALO CITY ; MAKANA LM,  MPUMALANGA PROVINCE (THEMBISILE HANI, MKHONDO LM, MBOMBELA LM PIXLEY KA SEME,  NORTHERN CAPE (UMSOBOMVU LM ,SOL PLAATJIE DM)  NORTH WEST (KGETLENG RIVER; GASEGONYANA LM)  GAUTENG (WESTONARIA)  FREE STATE (LETSEMENG LM)  LIBERIA (PAYENSVILLE CITY CORPORATION)  ANY OTHER WHO NEED TO BE ACKNOWLEDGED???

20 JULY 2015 DAY 1

Session 1: Official Opening  Opening and Welcome  Messages of Support  Strategic Vision of EWS  Purpose of Master Class  Ground Rules and Expectations  Content Dissemination Sessions

Session 2 :GETTING TO GRIPS WITH RURAL AND PERI-URBAN / URBAN WATER AND SANITATION INFRASTRUCTURE Presenter: Teddy Gounden and Speedy Moodliar MODULE 1: Rural Water and OUTCOME Sanitation Programme: An Overview Lessons and innovations on providing Water and MODULE 2: Peri-Urban / Urban Sanitation Services to Water and Sanitation Programme eThekwini Communities Long-term-planning for Water MODULE 6: Infrastructure Master and Sanitation Services Plan

SESSION 3: Effective Communication Presenters: Mandla Malakoana OUTCOME Module 11a: Improved interaction through effective Ensuring communication Effective mechanisms with Communication customers

Session 5: Regulations and Trade Effluent Tariffs Presenter: Chris Fennemore OUTCOME  Pollution and Environment  Permitting and Trade Exploring environmental Effluent Tariffs challenges, the regulation of effluent and the tariff systems in EWS

SITE VISIT 1 Presenter: Lucky Sibiya and Lungi Zuma SITES  Mzinyathi – Ground Tanks, OUTCOME UD toilets  Newlands - KwaMashu – Showcasing innovation and DEWATS Plant and practice on Water and Community Gardens Sanitation Infrastructure  Joanna Rd, Newlands – Ablution Blocks

21 JULY 2015 DAY 2

Session 6 : NON-REVENUE WATER Presenters: Simon Scruton OUTCOME Module 8: Non-Revenue Water Lessons learnt over the years on the management of non-revenue water

Session 7 : QUALITY STANDARDS Presenter: Siobhan Jackson Mohammed Dildar MODULE 3: Introduction to Blue Drop OUTCOME: Deeper understanding on MODULE 4: Introduction to processes towards achieving Green Drop the Blue and the Green Drop Status

SESSION 8: MANAGING WATER AND SANITATION: INNOVATIONS Presenters: Dave Wilson and Lucky Sibiya OUTCOME: MODULE 6: Operations and Exposure to approaches and Maintenance systems for managing Water and Sanitation MODULE 5: LADEPA /VIP Emptying Effective community MODULE 11b: Community Involvement interaction

SITE VISIT 2 Presenter: Lucky Sibiya, Dave Wilson and Akash Singh SITES OUTCOME  Pelletizer – Tongaat  Waste Water Treatment Showcasing innovation and practice on Waste Water Works – Verulam Management

22 JULY 2015 DAY 3

Session 9: POLICY, IMPLEMENTATION FRAMEWORK AND SYSTEMS Presenters: Stalyn Joseph Steve Pieterson OUTCOME Module 10: Water Policy Broader understanding on Development and Application the implementation of Policies and technical applications on Water and Module 7: Overview and Sanitation Demonstration of EWS GIS

Session 10: CUSTOMER MANAGEMENT SYSTEM Presenters: Gaylyn Manikum and Lall Jugdeo OUTCOMES Module 12 Deepened insights on technical operations in developing an Call Centre effective customer management Development system via Call Centres Operations

SITE VISIT 3 Presenters: Gaylyn Manikum and Lall Jugdeo SITES OUTCOME Showcasing EWS ETHEKWINI WATER AND Customer Management SANITATION CALL CENTRE System

Session 11: Way forward Presenters: Teddy Gounden and Genevieve Hartley  Case Studies Municipal  Reflections on Lessons Technical Support Learnt from the Master Class  Municipal Technical Support via MILE  Way-forward and Closure  Evaluation and Feedback

CONTACT DETAILS  Content Related Matters – Teddy Gounden  Logistics – Siphamandla Gwala  Venue Related and Hospitality – Phiwa Ngwenya  Communication and Marketing – Janice Moodley  MILE- Sogen Moodley

CONTACT DETAILS 1. Ethekwini Water and Sanitation (EWS) Mr. Teddy Gounden Tel: 031 311 8793 Email: Teddy.Gounden@durban.gov.za Website: http://www.durban.gov.za/City_Services/water_sanitation/Pages/default.aspx 2. Municipal Institute of Learning (MILE) Mr. Sogen Moodley Tel:031 322 4519 Email: Sogen.Moodley@durban.gov.za Website: www.mile.org.za 3. South African Local Government Association (SALGA ) Mr. William Moraka Tel: 012 369 8000 Email: wmoraka@salga.org.za Website: www.salga.org.za

CONTACT DETAILS Simon Scruton Simon.Scruton@durban.gov.za Siobhan Jackson Siobhan.Jackson@durban.gov.za Lucky Sibiya Lucky.Sibiya@durban.gov.za Mohammed Dildar Mohammed.Dildar@durban.gov.za Dave Wilson Dave.Wilson@durban.gov.za Stalyn Joseph Stalyn.Joseph@durban.gov.za Steve Pieterson Steve.Pieterson@durban.gov.za Gaylyn Manikum Gaylyn.Manikum@durban.gov.za Lall Jugdeo Lall.Jugdeo@durban.gov.za

 Ednick Msweli Ednick.Msweli@durban.gov.za  Speedy Moodliar Speedy.Moodliar@durban.gov.za  Bongani Hlophe Bongani.Hlophe@durban.gov.za