10/1/2018 About us Kari Campbe ll Pe g Banks F ounde r, Dog T - PDF document

10/1/2018 About us Kari Campbe ll Pe g Banks  F ounde r, Dog T ire d Doggie Dayc are  Dayc are Manage r, Dog T ire d Doggie Dayc are KARI CAMPBE L L  Vic e Chair, PACCC Board of Dire c tors CPACO  Ce rtifie d Profe ssional Animal Care Manage r T a ke - Offs a nd L a nding s:  F ounde r, Alaska L e ague for Animal We lfare Standards  IBPSA Ce rtifie d Pe t Care Spe c ialist (c anine , fe line ) & (L AWS)  F rie nds of Pe ts, pa st pre side nt  Ce rtifie d Profe ssiona l Anima l Care Ope ra tor Avoiding T urbule nc e in Staff T ransitions PE G BANKS  IBPSA Ce rtifie d Pe t Care Spe c ialist (c anine , fe line )  Anc horage Animal Control Advisory Board Strate gic Plan CPACM T ask F orc e , pa st me mbe r  Anc horage Animal Control Advisory Board, past me mbe r  Ge ne va ’s mom  F rie nds of Pe ts, pa st pre side nt  Ne wton’s mom Ove rvie w Obje c tive s  I n this se ssio n, a tte nde e s will le a rn ho w to : T ir e d of sta ff tur nove r ? F e e l a s thoug h you a r e a lwa ys tr a ining some one ne w?  Do c ume nt Sta nda rd Ope ra ting Pro c e dure s (SOPs)  Cre a te sho rt tra ining mo dule s fro m yo ur SOPs  L e a rn ho w to c re ate a ne w sta ff tra ining o rie ntatio n pro g ram  Utilize c re a tive to o ls to ma ke o rie nta tio n e a sie r  Asse ss ne w e mplo ye e s le ve l o f kno wle dg e , c o mmitme nt, and pro fe ssio nalism in o ne day Pra c tic a l ste ps: A smooth ta ke - off... A g o o d syste m do e sn’ t ha ppe n  Do c ume nt Sta nda rd Ope ra ting Pro c e dure s (SOPs) by a c c ide nt be c a use yo u hire d g o o d pe o ple , o r fa il b e c a use yo u didn’ t.  Cre a te sho rt tra ining mo dule s fro m yo ur SOPs A g o o d syste m thrive s by ide ntifying the princ iple s tha t a re  Utilize c re a tive to o ls to tra in a nd o rie nt sta ff impo rta nt to yo u, a nd hiring pe o ple to c a rry o ut tho se princ iple s c o nsiste ntly. 1

10/1/2018 Pra c tic a l Ste p One : Pra c tic a l Ste p One : Doc ume nt Sta nda r d Ope r a ting Doc ume nt Sta nda r d Ope r a ting Pr oc e dur e s (SOPs) Pr oc e dur e s (SOPs)  He lps yo u to a sse ss pe o ple b y skill  He lps yo u to a sse ss pe o ple b y skill stre ng ths rathe r than g e ne ral inte re st (“I ’ m stre ng ths rathe r than g e ne ral inte re st (“I ’ m a do g pe rso n”) a do g pe rso n”)  K e e ps yo u fro m having to re me mbe r e ve ry little thing (se e hando ut) Pra c tic a l Ste p One : Wait! Doc ume nt Sta nda r d Ope r a ting Go o d do g s…. Pr oc e dur e s (SOPs)  He lps yo u to a sse ss pe o ple b y skill stre ng ths rathe r than g e ne ral inte re st (“I ’ m a do g pe rso n”)  K e e ps yo u fro m having to re me mbe r e ve ry little thing  E xe mplifie s yo ur value s Pra c tic a l Ste p One : Wait! Doc ume nt Sta nda r d Ope r a ting Go o d do g s…. Pr oc e dur e s (SOPs) E xe mplifie s yo ur va lue s  Spe c ific sanitatio n tasks > We value a he althy e nviro nme nt  Gre e ting c lie nts by name > We value a pe rso nal re latio nship with c lie nts  Mo ving a play g ro up fro m c lassro o m to the yard > We value safe ty o f staff and do g s 2

10/1/2018 Asse ssing sta ff profic ie nc y is a n ong oing proc e ss:  Ask staff to asse ss the ir o wn pro fic ie nc y to de te rmine yo ur training fo c us  Cre ate mo dule s that will train ne w e mplo ye e s and re fre sh e xisting e mplo ye e s kno wle dg e  T alk to yo ur c lie nts abo ut inc luding the ir are as o f e xpe rtise as training mo dule s  Co mpile yo ur finding s to c re ate yo ur ne xt tra ining o ppo rtunity fo r sta ff Pe rils a nd pa ra c hute s: Pra c tic a l Ste p 2: fa iling to doc ume nt your proc e dure s Cre a te shor t tra ining module s from your SOPs  Pre se nte d to staff as a g ro up  Info rmal training le ave s g aps  Use d individually to o rie nt ne w  Assumptio ns abo ut what pe e r traine rs staff ac tually kno w  Po ste d o r distribute d as a  Supe rviso rs/ manag e rs fo rg e t thing s to o ! g e ne ral re minde r o r tune -up o f  All o f the se je o pardize c o nsiste nc y o f pe rfo rmanc e kno wle dg e , whic h je o pardize s  (Use d in pe rso nal c o ntac t, print, c o nsiste nc y o f se rvic e . so c ial me dia, e tc . to e duc ate yo ur c lie nts to o !) Pra c tic a l Ste p 2: Pra c tic a l Ste p 2 Outc ome s in ne w hir e or ie nta tion Outc ome s in ne w hire orie nta tion  Re plac e the mindse t o f damag e c o ntro l and ke e ping yo ur he ad abo ve wate r with the OPPORT UNIT Y to build yo ur c apac ity with a ne w te am me mbe r. Asse sse s kno wle dg e Asse sse s c o mmitme nt Asse sse s pro fe ssio na lism Asse sse s YOU R o ng o ing (fro m a re a s o f e xisting (fro m re spo nse s whe n (fro m type a nd de pth o f prio ritie s (fro m wha t yo u  Yo ur ne wbie s are no t liabilitie s – the y e xpe rie nc e ) disc ussing pe rfo rma nc e q ue stio ns a ske d) c ho o se to e mpha size in sta nda rds, e xpe c ta tio ns, tra ining ) are re so urc e s to stre ng the n yo ur c usto me r se rvic e , c o mpa ny c ulture , busine ss! va lue s) 3

10/1/2018 Pra c tic a l Ste p 3: Pra c tic a l Ste p 3: Utilize c re a tive tools “But wha t if I’m not c re a tive ?”  K e e ps yo u o n to pic  Cre ative to o ls do n’ t have to be c o mple x  K e e ps traine e s mo re e ng ag e d  Sparks mo re que stio ns and dialo g ue  Initial pre paratio n o nly has to be do ne o nc e  Ca pita lize s o n diffe re nt le a rning style s (visual, ve rbal, tac tile )  Inc re ase s staff c o nfide nc e in yo ur le ade rship Pra c tic a l Ste p 3: Pra c tic a l Ste p 3: “But wha t if I’m not c re a tive ?” Re sults!  Staff share a c o mmo n frame o f  What to do if yo u are n’ t te c hnic ally savvy re fe re nc e  What to do if yo u do n’ t have a plac e in  E asie r o nbo arding o f ne w staff is e asie r yo ur fac ility fo r individual training fo r yo u a nd yo ur e xisting sta ff to o  Ne w hire s g e t the ir fo undatio n dire c tly fro m manag e me nt T e am wo rk: Ho w to fit 8 pe o ple into a 2 ft X 2 ft bo x . Pra c tic a l Ste p 3: Pra c tic a l Ste p 3: E xa mple : Syste m ba se d on sta ff long e vity E xa mple : Syste m ba se d on c ommon stre ng ths 4

10/1/2018 E xa mple : T ra c king T ool E xa mple : Sta nda rd Ope ra ting Proc e dure Simple , stra ig htforwa r d Simple , stra ig htforwa r d Wha t wa s the ite m tha t yo u ide ntifie d a t the be g inning – the thing tha t is ne ve r quite do ne to yo ur sa tisfa c tio n, o r se e ms so simple b ut is do ne inc o nsiste ntly, o r no t a t a ll? Whe re do we g o ne xt? Pa ssport for suc c e ss  Ma na g e yo ur e xpe c ta tio ns Que stio ns?  De te rmine yo ur prio ritie s  Utilize yo ur sta ff to he lp HAPPY L ANDINGS! www.do g tire ddayc are .c o m/ ib psa-slide s 5

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