Presentation Outline E- -Business Implementation Business Implementation E • Part 1 The Singapore Experience The Singapore Experience How Singapore Government Agency created a secure and trusted infrastructure for e-business By Tan Jin Soon • Part 2 Executive Director How Singapore help the retail industry to scope up an e-business project Singapore Article Number Council • Part 3 Chairman How Singapore implement e-business for the Automatic Data Capture Technical Committee FMCG industry of Singapore IT Standards Committee APEC ebXML Symposium APEC ebXML Symposium 2 21-23 July 2004 21-23 July 2004 1 Bangkok. Thailand Bangkok, Thailand Part 1 A Framework to Build Trust and Introduction Confidence in E-Business • E-Business has emerged as one of the most • A secure public key infrastructure exciting and promising ways to enable • Establishing confidence in e-business companies to offer goods and services to • Establishing credit bureau service their customers and potential customers • Building user confidence globally. - Trust Mark - Privacy Concerns APEC ebXML Symposium APEC ebXML Symposium 3 4 21-23 July 2004 21-23 July 2004 Bangkok, Thailand Bangkok, Thailand Legislation Passed by Singapore Legislation Passed by Singapore • Electronic Transactions (Certification Authority) • Electronic Transaction Act (ETA) which was Regulations was passed in 1999 to ensure high standards of integrity, security and service levels for licensed passed in July 1998, aims to facilitate e-business Certification Authorities (CAs) in Singapore. by eliminating any barriers to e-business resulting from uncertainties over writing and signature Salient Features of the Certification Authority Regulations. requirements. A review of the ETA 1998 is currently in place to ensure that laws and legal • Computer Misuse Act is aimed at protecting computers, framework remain relevant and competitive with computer programmes and data stored in computers from international developments and changes unauthorised access, modification, interception and interference. Legal Guide to the Electronic Transactions Act 1998. APEC ebXML Symposium APEC ebXML Symposium 5 6 21-23 July 2004 21-23 July 2004 Bangkok, Thailand Bangkok, Thailand 1
Singapore’s Efforts in developing Creating a Secure and Trusted infrastructure and confidence for Infrastructure e-Business • 9 June 1999 • In order to enhance the robustness of Singapore’s E-Business infrastructure to provide an The Singapore One, a broadband network was launched to enable consumers to enjoy shopping, computer games, environment in which both businesses and e-learning, movies, reservation of tickets and borrowing consumers could conduct online transactions of library books from computers at home. confidently and securely, the Singapore • 9 June 1999 Government has put in place a secure and trusted The Singapore National Electronic Product Catalogue e-business infrastructure based on key initiatives was established to facilitate electronic business. It listed in the following slides. provides the platform for product data synchronisation. APEC ebXML Symposium APEC ebXML Symposium 7 8 21-23 July 2004 21-23 July 2004 Bangkok, Thailand Bangkok, Thailand Singapore’s Efforts in developing Developing a Public Key infrastructure and confidence for Infrastructure (PKI) e-Business • The Singapore Government recognises, as does • Creating a global seamless online environment the industry players, that internet security is involves creating a legal environment that essential to safeguard transactions of those who recognises and facilitates electronic transactions use e-business. As a result of this common across borders and eliminating outdated objective, the PKI Forum Singapore, comprising regulations. The Singapore Government has 19 key industry players including the Singapore worked to create a conducive legal and pro- Government, SingTel, DBS, CISCO Systems, business policy environment to allow e-business Netrust, Phillip Securities, CrimsonLogic, NETS, and the internet to reach their full potential NEC and VISA International, was formed in through various legislation and regulatory March 2001. frameworks. APEC ebXML Symposium APEC ebXML Symposium 9 10 21-23 July 2004 21-23 July 2004 Bangkok, Thailand Bangkok, Thailand Developing a Public Key Asia PKI Forum Infrastructure (PKI) • The PKI Forum Singapore together with Japan • PKI verifies the identity of the parties to an online and Korea took the lead to form the Asia PKI transaction, ensures data has not been altered in Forum in June 2001. The seven member countries transit, prevents a party from repudiating having include Singapore, Japan, Korea, Hong Kong sent the message, and makes certain that data China, Chinese Taipei, China and Malaysia. In an remains confidential. The delivery of high-value effort to achieve international interoperability, an or sensitive and confidential information online MOU was signed by Singapore, Japan and Korea depends upon establishing a PKI to insure to kick-start an experiment that will facilitate security, privacy, confidentiality and legally interoperability of digital certificates amongst the protected transactions in an electronic participating countries. environment. APEC ebXML Symposium APEC ebXML Symposium 11 12 21-23 July 2004 21-23 July 2004 Bangkok, Thailand Bangkok, Thailand 2
Putting in place Secure E-Payment Putting in place Secure E-Payment Services and Applications Services and Applications • The willingness of a customer to transact and • For debit payments, the Singapore Government make payments online is a good proxy indicator recently facilitated the agreement between NETS of the user confidence and trust in electronic and BCSIS to interconnect their payment switches business. To put in place a robust and secure for online direct debit. For credit card payments, payment infrastructure, the Singapore IDA is working with the card associations to Government has been collaborating with key ensure that a secure user authentication service is industry partners and government agencies on a in place as a means to minimise online credit card comprehensive suite of e-payment services which fraud. These debit and credit transactions are offer users an additional and convenient way of verified using the security framework of ebanking paying for their online transactions. sites of the participating banks. APEC ebXML Symposium APEC ebXML Symposium 13 14 21-23 July 2004 21-23 July 2004 Bangkok, Thailand Bangkok, Thailand Putting in place Secure E-Payment Part 2 How Singapore help the FMCG industry Services and Applications to scope up an e-business project • The secure user authentication enables Background participating card issuing banks to validate an on- line cardholder’s identity through authentication • Infocomm Development Authority of Singapore (IDA) methods including passwords, digital certificates � A Government Agency leading Singapore's drive to be a or biometrics during the on-line checkout process. global infocomm centre and world-wide digital hub This is a major step in helping merchants to have � Connected Singapore blueprint more confidence in e-business. More – Aims for Singapore to become one of the world's premier importantly, it ensures that the customer make his infocomm capitals online payments in a secure and trusted – Transform industries environment. APEC ebXML Symposium APEC ebXML Symposium 15 16 21-23 July 2004 21-23 July 2004 Bangkok, Thailand Bangkok, Thailand Electronic Supply Chain Management Part 2 Eco-System How Singapore help the FMCG industry to scope up an e-business • Jointly initiated by ECR Singapore, SPRING and IDA project • ECR E-Business Standards Working Group - Formed in Jan 03 - Chaired by Unilever Singapore • Singapore retail industry - Members: � Retailers: Major Retail Chains • Less productive than those in developed � Manufacturers/Distributors: Asia Pacific economies Brewery, Energizer, KAO, Nestle, Sime Darby, • Low adoption of e-business Edible Products, Unilever, Yeo Hiap Seng � Government Agencies: SPRING and IDA • costly and propriety point-to-point EDI systems � Role - build consensus and agree on e-business standards - engage industry to implement standards APEC ebXML Symposium APEC ebXML Symposium 17 18 21-23 July 2004 21-23 July 2004 Bangkok, Thailand Bangkok, Thailand 3
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