1 Gene neral l Managers Report port Decembe cember r 2018 - PowerPoint PPT Presentation

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Gene neral l Manager’s Report port Decembe cember r 2018 Winter will not break us!

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 Patuxent Reservoirs Watershed Protection Group ◦ Annual Policy Board and Technical Advisory Committee  Salt Summit ◦ Inter-jurisdictional group ◦ Discuss road salt impacts on water supplies

 Annual #WinterReady media event ◦ Dropping river temps increases chance of water main breaks ◦ Crews prepared to respond to 1,800+ breaks each year ◦ Customers can help

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 Silver Spring: Water Main Break ◦ Georgia Ave & Connecticut Ave

 Pressure sewer main break in Bowie ◦ 18-inch force main broke in heavily wooded area ◦ Required construction of access road and bridge ◦ Restoration continues

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 Workstation Refresh project deployment ready  Bond sale closes

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 Hillandale Gardens Citizens Association  In Your Neighborhood Open House ◦ December 6, Fort Washington  HomeServe contribution to WSSC Water Fund

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 Come in Unity session ◦ Piscataway  Holiday Party

 #H 2 OPeople Giving Campaign ◦ $80,966 raised ◦ $20,227 to the Water Fund ◦ 28 percent participation ◦ Fun fundraisers  Silent auction, raffle  Food, candy, bake sales  Holiday gift collection  Walk for Water  Coffee with a Cop

FY 2019 Commission Dashboard 2017 Core Mission Dashboard December 2018 2017 Enhance Customer Experience & Community Engagement HomeServe August 2016 – October 2018 HomeServe's Repair HomeServe's Monthly Completed Contracts Product Cost/Customer Estimated Cost Repairs Savings Revenue $6,025,925 Water Service Line $3.99 74,559 1,910 $2,988,625 $3,365,423 Sewer/Septic Line $5.49 43,451 1,800 $1,043,874 $938,867 Bundle(WSL and SSL) $5.99 8,334 740 $756,300 $2,687,550 Interior Plumbing and Drainage $9.99 21,133 4,340 $1,459,056 Total $13,017,765 147,477 8,790 $6,247,855 IssueTrakr November 2018 118 Concerns Opened Billing : 28 Customer Service: 24 HomeServe: 1 98 2,304 Operations: 38 11 125 New Customer Total Customer Total Compliments Concerns Closed Quality of Service: 27 Accounts Accounts Percent of Calls Answered Delinquent Accounts 100 Accts. Considered Delinquent 17 Days After Due Date $14,000,000.00 80 $12,000,000.00 $10,000,000.00 60 $8,000,000.00 $6,000,000.00 40 $4,000,000.00 $2,000,000.00 20 $0.00 Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun 0 Government Commercial Multi-Family Units Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun Residential FY 2018 TOTAL FY 2018 FY 2019 Target Achieve Business Process Excellence & Maintain Financial Stability FY 2019 Total Operating Revenue FY 2019 Net Operating Expenses $80,000,000 $80,000,000 $75,000,000 $70,000,000 $267,783,000 YTD $218,350,000 YTD $70,000,000 $60,000,000 $65,000,000 $50,000,000 $60,000,000 $40,000,000 $55,000,000 $30,000,000 $50,000,000 $20,000,000 July Aug Sep Oct Nov Dec Jan Feb Mar Apr May June Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun FY 2019 Actual FY 2019 Actual

Improve Infrastructure Basement Backups Sanitary Sewer Overflows 90 20 80 70 15 60 50 10 40 30 5 20 10 0 0 Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun FY 2019 5 Yr. Avg. FY 2019 5 Yr Avg. Wastewater Treatment Water Production Includes Wastewater Treated at Blue Plains 200.0 180.0 250.0 160.0 200.0 140.0 120.0 MGD 150.0 100.0 MGD 80.0 100.0 60.0 40.0 50.0 20.0 0.0 0.0 Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun FY 2018 FY 2019 FY 2018 FY 2019 Water Main Breaks & Leaks by Pipe Age Permanent Paving Work Orders November Average Completion Time 6 13 140 120 Number of Days 100 90 80 248 Total 60 139 40 20 0 July Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun Under 25 yrs 25-50 yrs Over 50 years Unknown Days to Complete FY19 Days to Complete FY18 Goal to Complete Employee Engagement FY 2019 Vacancies vs. Active Recruitments FY 2019 Eligible Retirements - Current and Future 700 140 As of October 2018 120 600 100 262 500 80 241 60 400 40 245 262 300 20 0 200 381 309 Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun 211 100 176 FY 2019 Vacancies vs. Active Recruitments 0 Eligible Now Eligible w/in 1 Yr Eligible w/in 3 Yrs Eligible w/in 5 Yrs Active Recruitments Inactive Recruitments Positions Filled Avg. Days to Fill Full Retirement Early Retirement